Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 18 replies
  • Subscribers 4 subscribers
  • Views 40069 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Are you satisfied with Sophos Support?

FK

Hi all,

 I would like to know your opinion about Sophos Telefon/ Email Support in general.

Let us be honest and consider the time prior to SHH/Updater-B Fiasco

It has been almost over two years and I have experienced several issues and discrepencies repeatedly.

These include:

Not responding to Emails (Over months :)), you have to keep on sending reminders

Forget to forward Email or files to third level support

Many Cases open over 6 Months

Last not least how is your experience with Support when it specially comes to NAC.

I thank you for any feedbacks and participation.

Kind Regards

FK

:34207



[locked by: SupportFlo at 3:10 PM (GMT -7) on 28 Aug 2018]
[unlocked by: SupportFlo at 3:46 PM (GMT -7) on 28 Aug 2018]
[locked by: SupportFlo at 3:49 PM (GMT -7) on 28 Aug 2018]
Parents
  • 0

    Hello FK,

    rats! - I shouldn't have suggested Support in my latest post :smileywink:

    Guess we are talking about DACH and Support in Germany. Most of the time I use the Web form, sometimes I call. I've always got a response. There are one or two lingering or unresolved cases but the issues are rather arcane. 

    I've never used the address given here (namely customercare@sophos.com) but you might want to try it if you don't have any other contacts (like your reseller).

    Christian

    :34215
Reply
  • 0

    Hello FK,

    rats! - I shouldn't have suggested Support in my latest post :smileywink:

    Guess we are talking about DACH and Support in Germany. Most of the time I use the Web form, sometimes I call. I've always got a response. There are one or two lingering or unresolved cases but the issues are rather arcane. 

    I've never used the address given here (namely customercare@sophos.com) but you might want to try it if you don't have any other contacts (like your reseller).

    Christian

    :34215
Children
No Data
Unfiltered HTML