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Sophos Anti-Vrus installation fails at AutoUpdate install

Sergey

Hello All,

I am attempting to install Sophos AntiVirus v7.6.6 on Windows 2003 Server Standard in an enterprise environment. AutoUpdate installation is failing following policies application. I have tried manually cleaning up previous Sophos installation, installing in Normal Mode, as well as Safe Mode with Networking, and resetting the Local Security Policy. Other servers on the same subnet, targeting the same Sophos enterprise server are having no issues.

In Sophos ES setup.log, I get the following:

12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
12/4/2009,9:28:38 AM,ERROR,Installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi failed with error code 1601,

Does anyone know what the problem might be?

Thank you,

Sergey

:350


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  • 0

    Hi,

    That log shows that Sophos AutoUpdate installed successfully:

    "[15:50:51:531]: Product: Sophos AutoUpdate -- Configuration completed successfully."

    What makes you think that Sophos AutoUpdate failed to install?  Presumably at the end of the install you have Sophos AutoUpdate in the tray, does it have a cross overlay?  Sophos AutoUpdate goes through a download stage for each of the packages it requires and then installs the packages.  I think you might be best calling Support so they can better understand through full logs what is going on.

    Those links should be fine but you need to log in to the site first.

    Thanks,

    :424
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  • 0

    Hi,

    That log shows that Sophos AutoUpdate installed successfully:

    "[15:50:51:531]: Product: Sophos AutoUpdate -- Configuration completed successfully."

    What makes you think that Sophos AutoUpdate failed to install?  Presumably at the end of the install you have Sophos AutoUpdate in the tray, does it have a cross overlay?  Sophos AutoUpdate goes through a download stage for each of the packages it requires and then installs the packages.  I think you might be best calling Support so they can better understand through full logs what is going on.

    Those links should be fine but you need to log in to the site first.

    Thanks,

    :424
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