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Sophos Anti-Vrus installation fails at AutoUpdate install

Sergey

Hello All,

I am attempting to install Sophos AntiVirus v7.6.6 on Windows 2003 Server Standard in an enterprise environment. AutoUpdate installation is failing following policies application. I have tried manually cleaning up previous Sophos installation, installing in Normal Mode, as well as Safe Mode with Networking, and resetting the Local Security Policy. Other servers on the same subnet, targeting the same Sophos enterprise server are having no issues.

In Sophos ES setup.log, I get the following:

12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
12/4/2009,9:28:38 AM,ERROR,Installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi failed with error code 1601,

Does anyone know what the problem might be?

Thank you,

Sergey

:350


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  • 0

    Thank you for your advice, gentlemen.

    I did try installing the latest version, although 7.6.6 is the one currently endorsed by my company.  In every case, the manifest symptoms are the same - AutoUpdate Policy install runs, then I get the pop-up saying that Sophos AntiVirus installation has failed. I think the code 1601 resulted from my misguided attempt at installing Sophos in Safe Mode with Networking.

    I have paste the Sophos AUtoUpdate install.log, Sophos ES Setup.log, plus the list of applications installed on the server to: http://pastebin.mozilla.org/689784

    Any further help would be greatly appreciated.

    Thank you,

    Sergey

    :404
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  • 0

    Thank you for your advice, gentlemen.

    I did try installing the latest version, although 7.6.6 is the one currently endorsed by my company.  In every case, the manifest symptoms are the same - AutoUpdate Policy install runs, then I get the pop-up saying that Sophos AntiVirus installation has failed. I think the code 1601 resulted from my misguided attempt at installing Sophos in Safe Mode with Networking.

    I have paste the Sophos AUtoUpdate install.log, Sophos ES Setup.log, plus the list of applications installed on the server to: http://pastebin.mozilla.org/689784

    Any further help would be greatly appreciated.

    Thank you,

    Sergey

    :404
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