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Moving Enterprise Console 4.0 from one server to another.

Norwun

Our SOPHOS server is being retired and I am trying to move Enterprise Console to a new server.  However, there is very sparse information in the knowledge base or the forums on exactly how to do this.  It has been a real struggle getting this to work and phone support isn't much help.  They told me I just need to reinstall EC4.0 on the new server and the computers will be picked up again.

The Macs were picked up but they are not updating and the PCs are greyed our and require me to reinstall the client again in order to be picked up. 

Why is there no support or documentation for this?  Does it not occur to anyone in SOPHOS that someone would need to do this?

:2740


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    Sorry, I haven't had much of a chance to work on this today BUT I've got partial success, atleast for the Mac side.   It was a permissions issue on the network share.   So now my Macs are updating but the PCs stil remained grayed out.

    I don't have an autoupdate log or atleast I can't find it anywhere on the new server.  Supposedly it is here - C:\ProgramFiles\Sophos\AutoUpdate\Logs\ALUpdate.log but I don't have an AutoUpdate folder.

    I'll continue working on it to see if I can get the PCs working.

    :2786
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  • 0

    Sorry, I haven't had much of a chance to work on this today BUT I've got partial success, atleast for the Mac side.   It was a permissions issue on the network share.   So now my Macs are updating but the PCs stil remained grayed out.

    I don't have an autoupdate log or atleast I can't find it anywhere on the new server.  Supposedly it is here - C:\ProgramFiles\Sophos\AutoUpdate\Logs\ALUpdate.log but I don't have an AutoUpdate folder.

    I'll continue working on it to see if I can get the PCs working.

    :2786
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