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Moving Enterprise Console 4.0 from one server to another.

Norwun

Our SOPHOS server is being retired and I am trying to move Enterprise Console to a new server.  However, there is very sparse information in the knowledge base or the forums on exactly how to do this.  It has been a real struggle getting this to work and phone support isn't much help.  They told me I just need to reinstall EC4.0 on the new server and the computers will be picked up again.

The Macs were picked up but they are not updating and the PCs are greyed our and require me to reinstall the client again in order to be picked up. 

Why is there no support or documentation for this?  Does it not occur to anyone in SOPHOS that someone would need to do this?

:2740


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    Phone support told me not to export/import database.  But it was one of the things I did try but on EC4.0 the SQL command doesn't work anymore, only on EC3.0 or EC4.0 that was upgraded from EC4.0 which is what my old server was.

    The computers just appeared on the console and on the Mac clients, the shield is black with an X on it so it's not updating.  The path is correct to my bootstrap locations.

    For the PC when I re-run setup, I mean, I go to the bootstrap location from the client and run setup.exe to re-install.

    The server side seems fine, protected and reporting fine.

    :2748
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    Phone support told me not to export/import database.  But it was one of the things I did try but on EC4.0 the SQL command doesn't work anymore, only on EC3.0 or EC4.0 that was upgraded from EC4.0 which is what my old server was.

    The computers just appeared on the console and on the Mac clients, the shield is black with an X on it so it's not updating.  The path is correct to my bootstrap locations.

    For the PC when I re-run setup, I mean, I go to the bootstrap location from the client and run setup.exe to re-install.

    The server side seems fine, protected and reporting fine.

    :2748
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