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Moving Enterprise Console 4.0 from one server to another.

Norwun

Our SOPHOS server is being retired and I am trying to move Enterprise Console to a new server.  However, there is very sparse information in the knowledge base or the forums on exactly how to do this.  It has been a real struggle getting this to work and phone support isn't much help.  They told me I just need to reinstall EC4.0 on the new server and the computers will be picked up again.

The Macs were picked up but they are not updating and the PCs are greyed our and require me to reinstall the client again in order to be picked up. 

Why is there no support or documentation for this?  Does it not occur to anyone in SOPHOS that someone would need to do this?

:2740


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    Hm, did you export/import the database? And did you import the computers from AD or did they "appear" in the console but as unmanaged? Do the Macs report the correct update location? And if you check on a client - are they updating and up to date? And finally: re-run setup - is this Protect Computers?

    If the clients do connect to SEC by themselves and they are (for now) updating then the problem is probably not as big as it may seem. Is the server itself protected and does it correctly report it's state to SEC? If not it might require a restart.

    Christian 

    :2745
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  • 0

    Hm, did you export/import the database? And did you import the computers from AD or did they "appear" in the console but as unmanaged? Do the Macs report the correct update location? And if you check on a client - are they updating and up to date? And finally: re-run setup - is this Protect Computers?

    If the clients do connect to SEC by themselves and they are (for now) updating then the problem is probably not as big as it may seem. Is the server itself protected and does it correctly report it's state to SEC? If not it might require a restart.

    Christian 

    :2745
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