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Moving Enterprise Console 4.0 from one server to another.

Norwun

Our SOPHOS server is being retired and I am trying to move Enterprise Console to a new server.  However, there is very sparse information in the knowledge base or the forums on exactly how to do this.  It has been a real struggle getting this to work and phone support isn't much help.  They told me I just need to reinstall EC4.0 on the new server and the computers will be picked up again.

The Macs were picked up but they are not updating and the PCs are greyed our and require me to reinstall the client again in order to be picked up. 

Why is there no support or documentation for this?  Does it not occur to anyone in SOPHOS that someone would need to do this?

:2740


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    All I've done right now is export the Certificate Manager registry keys from the old server and imported them to the new server then installed EC4.0.

    The older server is still available and renamed to SOPHOSOLD and given another IP address while the new server is given the the orginal name SOPHOS and the original IP address.

    The Macs do get picked up but they are not updating.  Under Update tab, they are listed as Unknown even after I've assigned them a group with the default policy.

    The PCs are just grayed out but when I re-run setup on them, they are picked up and able to update.

    If there is away for me to avoid reinstalling the clients that would be a huge help.

    :2744
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  • 0

    All I've done right now is export the Certificate Manager registry keys from the old server and imported them to the new server then installed EC4.0.

    The older server is still available and renamed to SOPHOSOLD and given another IP address while the new server is given the the orginal name SOPHOS and the original IP address.

    The Macs do get picked up but they are not updating.  Under Update tab, they are listed as Unknown even after I've assigned them a group with the default policy.

    The PCs are just grayed out but when I re-run setup on them, they are picked up and able to update.

    If there is away for me to avoid reinstalling the clients that would be a huge help.

    :2744
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