Another anti-virus product is installed, but no Sophos Anti-Virus Competitor List.txt produced

Question

I'm running Windows XP Media Center Edition. When I run escw_90_sa_sfx.exe, it installs and I get the "Welcome to the Sophos Endpoint Security and Control installation wizard".

I go through that, choosing to install Client Firewall as well and choosing Remove third-party security software (although not choosing these makes no difference). And we get to, "The installation wizard is now ready to install..."

I then get a message saying "Another anti-virus product is installed. Sophos Endpoint Security and Control cannot be installed until this product is removed."

As far as I know, I have removed any other anti-virus product. Help files told me to look for a file called "Sophos Anti-Virus Competitor List.txt", but this is not to be found. I guess this is a registry key issue, but do not know how to proceed.

(I've tried with and without the Firewall in Windows Security Centre turned off.)

Henry

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av_at_spc · Accepted Answer

I spent many hours this afternoon and finally found the little McAfee fragment deep in the registry.  Yes the sophos competitor file did exist and I looked straight past the instruction that said Start Run %temp%, as this is where the file was hiding in the local settings of the current user.  Once I located it, I found the fragment and removed it from the registry.  Be patient and find that file and you will be rewarded.  I am a happy little camper now. :2580