Hi,
we were one of those customers who had problems with EM 4.0 and proxy-servers: EM 4.0 was not able to contact the sophos distribution server through an ISA-server.
There was an update 1.0.3.122 to SUM which fixed this issue.
I have just checked the server and found that it is stuck at the download of the thread-data. SUM was automatically updated to 1.1.1.141.
I just checked: Our second library-server works just fine with 1.1.1.141 - it is located in the network perimeter and connects directly to Sophos without a proxy.
An automatic downgrade to SUM 1.0.3.122 is not possible as it can not be downloaded from Sophos.
I will open a ticket with the support immediately.
Best regards,
Detlev
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