Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 2451 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Enterprise 4 and Protect Computers Greyed Out

irgsefton

I've recently installed Enterprise Console 4 and added all the computers in our primary domain and AV 9 has installed with no problem but computers in a secondary domain in our school, although discoverable, have the 'protect computers' greyed out.

These were previously working in Console 3.

:869


This thread was automatically locked due to age.
Parents
  • 0

    Manually installed - that is: not using protect computers? Did you install from the CID?

    If it did work with SEC 3 then Protect Computers should also work with SEC 4 (if you have created a new user for accessing the shares, does it have the same rights as the one for SEC 3?). There might be other issues but first make sure RMS is correctly installed on the client. What does the Network Report (Start->Programs->Sophos->SESC->View network communication report) say?

    Christian

    :874
Reply
  • 0

    Manually installed - that is: not using protect computers? Did you install from the CID?

    If it did work with SEC 3 then Protect Computers should also work with SEC 4 (if you have created a new user for accessing the shares, does it have the same rights as the one for SEC 3?). There might be other issues but first make sure RMS is correctly installed on the client. What does the Network Report (Start->Programs->Sophos->SESC->View network communication report) say?

    Christian

    :874
Children
No Data
Unfiltered HTML