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console firewall install failed

rushmoorschool

Hi all,

I have been attempting to install sophos with firewall to my xp clients, they originally had AVG installed and this is being replaced with sophos. The console reports: Failed to install sophos client firewall: The msi has failed 0x00000067.

After jumping onto the failed client pc the only error I could find in the log file refered to ISScript.msi being missing or outdated. After doing some digging it seems that there are different versions of this msi and they arnt backward compatable so you need to find the correct version for this installer, does anyone have any idea what version is required?

:487


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  • 0

    Hmm, I may have been barking up the wrong tree with the isscript error, it seems it is also present on a machine that installed correctly so probably not that, so back to the log file we go.

    :489
  • 0

    Hi,

    I would need to look at the following log files:

    "Sophos Client Firewall install log.txt"
    "Sophos Client Firewall CustomActions Log.txt"

    As this is a managed install the logs should be in "C:\windows\temp".

    If you search the "Sophos Client Firewall install log.txt" for "value 3" the lines above should give an indication of what is going wrong.

    Thanks

    :495
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