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Continually picking up same virus...

Londongirl

Hi Everyone,

this is my first time on here, so apologies if this is in the wrong place...

I would like to get some advice on Sophos (as my IT Dept seem woefully inadequate!)

Have had ongoing virus issues on our network , and recently upgraded our virus system and had sophos installed on the computers.

I know it is continually scanning, but it appear to be picking up the same virus over and over again. Each time the message says that it has been deleted, but then seems to pick it up again.

For example, I had all applications closed, so just sitting in windows, and ran a virus scan. it picked up items and says all were deleted. One file was quarantined, and then cleaned up using the function in Sophos.

Without opening anything, or doing anything at all, I ran another scan. And it picked up the same (or what appeared to be the same) problems in the same places.

How is this possible?

IT were no help at all. Is there a problem with Sophos and it isn't deleting the items properly? Or is there another cause?

It is driving me mad!

Any advice would be gratefully received!

Londongirl (UK)

:1415


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  • 0

    Hi Christian,

    Thanks for your prompt reply.

    It keeps saying it has found files belonging to Mal/VBInject-D in C:\docs & settings\me as user\ then variations on ddaqaeXX.exe where XX is a letter then number (e.g. ddaqaeq1.exe) but then it'll say it has deleted them. But it finds the same files (so q1.exe) each time - there are a number of them coming up.

    At the end of the scan it will say that the Mal has been quarantined, so I then cleanup with Sophos. Then next scan will then do the same thing - finding it say it has been quarantined and then 'clean up'.

    It also appears to be continually coming up with a file that is in the temp internet files \content.IE5\S36IOU4S\feb3[1].jpg - It seem to always have the exact same location string before the file.

    I've also tried doing system clean up and deleting temp internet files, and emptying recycle bin, and then running virus scan again, but I'm not sure if that is just a waste of time!

    Any advice would be greatly appreciated!!

    If you need more info please let me know,

    many thanks,

    Londongirl

    :1420
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  • 0

    Hi Christian,

    Thanks for your prompt reply.

    It keeps saying it has found files belonging to Mal/VBInject-D in C:\docs & settings\me as user\ then variations on ddaqaeXX.exe where XX is a letter then number (e.g. ddaqaeq1.exe) but then it'll say it has deleted them. But it finds the same files (so q1.exe) each time - there are a number of them coming up.

    At the end of the scan it will say that the Mal has been quarantined, so I then cleanup with Sophos. Then next scan will then do the same thing - finding it say it has been quarantined and then 'clean up'.

    It also appears to be continually coming up with a file that is in the temp internet files \content.IE5\S36IOU4S\feb3[1].jpg - It seem to always have the exact same location string before the file.

    I've also tried doing system clean up and deleting temp internet files, and emptying recycle bin, and then running virus scan again, but I'm not sure if that is just a waste of time!

    Any advice would be greatly appreciated!!

    If you need more info please let me know,

    many thanks,

    Londongirl

    :1420
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