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Need help with upgrading

I have recently upgraded to Enterprise console 4.0. I have been having problems installing The Sophos update manager on a workgroup station that will be used to download and distribute updates to the workstaions at that site.   The workstation is a windows xp and presently have emlibrary intstall and working properly on it however when i try to install the update manager by browsing the the share SUMInstallSet it give the errpr messages  "Erro 2500 7 : The windows API call control service failed. The error  return was 14001"  Having browse the sophos site for the error the solution I found said there r missing files and i should run the file at the bootstrap Location , however when i try this i get the error " windows cant access the file or you may not have the appropriate permissions to access the item.

When I  try to install the update manager from the SUMinstallset on a new windows 2003 server the installation goes through but I dont see the computer in the update manager list hence i can't configure it.

Regard

Dean

:1515


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  • Hi Dean ,

    You have mentioned two different issues with installing SUM

    1. On the Workgroup machine can you browse to the \parentServer\SUMInstallSet\ folder ?

     - you may need to logon onto the workgroup machine using the same account that Em Library uses for connecting to the parent , as this should have rights ?

    2. Remote SUM install on a new Windows 2003 server

    could this article be related to the issue ?

    http://www.sophos.com/support/knowledgebase/article/62693.html

    if not - Try restarting All the Sophos services on the new remote console to force a connection.

    Thanks.

    :1589
Reply
  • Hi Dean ,

    You have mentioned two different issues with installing SUM

    1. On the Workgroup machine can you browse to the \parentServer\SUMInstallSet\ folder ?

     - you may need to logon onto the workgroup machine using the same account that Em Library uses for connecting to the parent , as this should have rights ?

    2. Remote SUM install on a new Windows 2003 server

    could this article be related to the issue ?

    http://www.sophos.com/support/knowledgebase/article/62693.html

    if not - Try restarting All the Sophos services on the new remote console to force a connection.

    Thanks.

    :1589
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