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Turning on Web Protection destroys PC's

Hello.  Yesterday I installed Sophos 9.5 and created a new av and hips policy for a test group.  As part of the group I turned on the new features, but under "web protection" I had set "block access to malicious websites" left OFF.  I decided to try this out, so I turned it ON and pushed out to my test group.  Seconds after the update, I had 3 machines crash with svchost.exe errors, and an NTAUTHORITY process with a 60 second countdown trying to shut the machine down.

We restarted these machines and now we can't log into them.  There are several svchost.exe errors and then random critical errors preventing us from doing anything on the machines.

On one machine I was able to boot with last known good configuration and recovered it.

These are Windows XP SP3 machines with the latest Windows updates.  No firewall or other AV turned on.

Anyone else have this problem?

:3825


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  • InfraStruXureÔ Manager v4.5 Release Notes

    Part Numbers Affected:

    AP9420

    AP9422

    AP9420U

    AP9423

    AP9421

    AP9423U

    AP9421U

    AP92200


    Minimum Requirements:

    Any one of the following browsers can be used when Javascript is enabled, and Java Plug-in (JRE) version 1.5 is installed:

    • Mozilla Firefox version 1.0.6
    • Netscape Navigator version 7.2
    • Internet Explorer version 6.0 (when the Active X component is installed and enabled)
    • Windows 2000 or Windows XP

    New Features:

    The following features were added to InfraStruXure Manager version 4.5:

    • Physical Layout view
    • Importation of ISX Designer configuration layouts
    • NetBotz products support (all)
    • Console Port Server support
    • Digital KVM support

    Layered Service Provider (LSP) and The InfraStruXure Manager client:

    The InfraStruXure Manager client installs a Layered Service Provider (LSP), pl15w2sp.dll, on the client machine on which it is installed. This LSP allows the InfraStruXure Manager client to communicate effectively with devices residing on InfraStruXure Manager APC LAN.  Due to the nature of the LSP interaction with the client machine’’’’s network communications, some anti-spyware applications may alert you when this software is installed. The DLL that is installed with the InfraStruXure Manager client (pl15w2sp.dll) is digitally signed by American Power Conversion, and is solely for the purpose of communicating with devices on the InfraStruXure Manager APC LAN.  If you choose to not allow this component to be installed on your client machine, you will not be able to launch to device detail screens for any devices that reside on the APC LAN.

    :4412
Reply
  • InfraStruXureÔ Manager v4.5 Release Notes

    Part Numbers Affected:

    AP9420

    AP9422

    AP9420U

    AP9423

    AP9421

    AP9423U

    AP9421U

    AP92200


    Minimum Requirements:

    Any one of the following browsers can be used when Javascript is enabled, and Java Plug-in (JRE) version 1.5 is installed:

    • Mozilla Firefox version 1.0.6
    • Netscape Navigator version 7.2
    • Internet Explorer version 6.0 (when the Active X component is installed and enabled)
    • Windows 2000 or Windows XP

    New Features:

    The following features were added to InfraStruXure Manager version 4.5:

    • Physical Layout view
    • Importation of ISX Designer configuration layouts
    • NetBotz products support (all)
    • Console Port Server support
    • Digital KVM support

    Layered Service Provider (LSP) and The InfraStruXure Manager client:

    The InfraStruXure Manager client installs a Layered Service Provider (LSP), pl15w2sp.dll, on the client machine on which it is installed. This LSP allows the InfraStruXure Manager client to communicate effectively with devices residing on InfraStruXure Manager APC LAN.  Due to the nature of the LSP interaction with the client machine’’’’s network communications, some anti-spyware applications may alert you when this software is installed. The DLL that is installed with the InfraStruXure Manager client (pl15w2sp.dll) is digitally signed by American Power Conversion, and is solely for the purpose of communicating with devices on the InfraStruXure Manager APC LAN.  If you choose to not allow this component to be installed on your client machine, you will not be able to launch to device detail screens for any devices that reside on the APC LAN.

    :4412
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