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Turning on Web Protection destroys PC's

Hello.  Yesterday I installed Sophos 9.5 and created a new av and hips policy for a test group.  As part of the group I turned on the new features, but under "web protection" I had set "block access to malicious websites" left OFF.  I decided to try this out, so I turned it ON and pushed out to my test group.  Seconds after the update, I had 3 machines crash with svchost.exe errors, and an NTAUTHORITY process with a 60 second countdown trying to shut the machine down.

We restarted these machines and now we can't log into them.  There are several svchost.exe errors and then random critical errors preventing us from doing anything on the machines.

On one machine I was able to boot with last known good configuration and recovered it.

These are Windows XP SP3 machines with the latest Windows updates.  No firewall or other AV turned on.

Anyone else have this problem?

:3825


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  • Also having the same issues as described in this post, installed the new version of Sophos to test before deploying it to all of our workstations, installed it to a few test PC's fine, then installed it to my management station and bang as soon as the policies were deployed everything started crashing.

    My PC is the only windows 7 and also has a lot of software most haven't but luckily with the Sophos Web Protection service crashing it led me to this thread.

    Has anyone got a link to the APC post saying about the issues with third party anti-virus/spyware programs?

    :4355
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  • Also having the same issues as described in this post, installed the new version of Sophos to test before deploying it to all of our workstations, installed it to a few test PC's fine, then installed it to my management station and bang as soon as the policies were deployed everything started crashing.

    My PC is the only windows 7 and also has a lot of software most haven't but luckily with the Sophos Web Protection service crashing it led me to this thread.

    Has anyone got a link to the APC post saying about the issues with third party anti-virus/spyware programs?

    :4355
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