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Turning on Web Protection destroys PC's

Hello.  Yesterday I installed Sophos 9.5 and created a new av and hips policy for a test group.  As part of the group I turned on the new features, but under "web protection" I had set "block access to malicious websites" left OFF.  I decided to try this out, so I turned it ON and pushed out to my test group.  Seconds after the update, I had 3 machines crash with svchost.exe errors, and an NTAUTHORITY process with a 60 second countdown trying to shut the machine down.

We restarted these machines and now we can't log into them.  There are several svchost.exe errors and then random critical errors preventing us from doing anything on the machines.

On one machine I was able to boot with last known good configuration and recovered it.

These are Windows XP SP3 machines with the latest Windows updates.  No firewall or other AV turned on.

Anyone else have this problem?

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  • So for now we were able to recover the machine with Supports help.  We had to shut off the new Web filtering feature.  We manually did on the crashing machine and all is good.  We Modfied our policy to turn off for all machines until they address the issue

    :4063
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  • So for now we were able to recover the machine with Supports help.  We had to shut off the new Web filtering feature.  We manually did on the crashing machine and all is good.  We Modfied our policy to turn off for all machines until they address the issue

    :4063
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