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HELP. Virus can only be removed "manually"?? (Troj/TDL3Mem-A)

Hey,

My university provides Sophos antivirus for all faculty and students, and it has been working great for as long as I can remember. I was recently doing a regular computer scan and quarantined "Troj/TDL3Mem-A," which is apparently a browser corrupting virus. I've been trying everything to remove and just have not been able to. Sophos keeps telling me that it can only be manually removed, which I can't figure out how to do.

Has anyone here dealt with this virus before and might know of a solution?????

Thanks so much.

:3262


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  • Sandy our systems do have web protection enabled on them.

    Removing the trojan is not a problem, Kapersky's tool is a much easier method than doing it manually. 

    My initial query was more geared on where this trojan is coming from so that we can block the source at our firewall. 

    :4621
Reply
  • Sandy our systems do have web protection enabled on them.

    Removing the trojan is not a problem, Kapersky's tool is a much easier method than doing it manually. 

    My initial query was more geared on where this trojan is coming from so that we can block the source at our firewall. 

    :4621
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