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End point 'Up To Date' notification period - customise?

Craig_IT

Hi Everyone,

New to the forums in search of some support that I haven't had any luck finding via the knowledge base.

Basically my endpoints are set to update every 120 minutes (every 2 hours / 12 times a day) as a lot of our workstations are turned on / used at different times through the day, so this hopefully captures as many as we can.

My problem is that even though they are getting updated every two hours, I will always have between 40 and 100+ endpoints listed as "Not since...." in the up to date column and it hasn't even been 2 hours from the date and time they list.  For example, they will say "Not since 14/09/10 10:15:13 AM" and the actual time is 11:30am on the same day.  This causes the "Out Of Date Computers" statistic on the EC dashboard to be grossly inaccurate and is no good for reporting or any kind of real troubleshooting / diagnosis of PCs truly out of date by more than a day / week / etc.

Is there a way to customise the period for the EC to determine what is out of date and what is not, a configuration setting somewhere or a file you can modify some parameters for?

Thanks,

Craig

PS...this is Sophos Enterprise Console 4 for anyone wondering....thanks.

:5015


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  • 0

    Hi Christian,

    Thanks for putting your explanation again in different words, it's really helped to clear up my questions on this matter. Again another misconception on my part, thinking SEC pushed the updates out to clients.

    Thank you both for your very detailed informed responses, I now have a much deeper understanding of how SEC works together with the clients...as usual with complicated software, nothing is exactly how you initially think it should work.

    Thank you again for all your help :smileyhappy:

    Cheers,


    Craig

    :5085
Reply
  • 0

    Hi Christian,

    Thanks for putting your explanation again in different words, it's really helped to clear up my questions on this matter. Again another misconception on my part, thinking SEC pushed the updates out to clients.

    Thank you both for your very detailed informed responses, I now have a much deeper understanding of how SEC works together with the clients...as usual with complicated software, nothing is exactly how you initially think it should work.

    Thank you again for all your help :smileyhappy:

    Cheers,


    Craig

    :5085
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