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We have a strange thing going on here 00000071 ERROR: Could not find a source for updated packages

Rene-T

Hello all,

on a large part of our clients we can see this behaviour  (several 100's of about 4500+ clients)

10/5/2010 6:51:25 PM 00000071  ERROR: Could not find a source for updated packages
10/5/2010 12:30:06 PM 00000000  Updated successfully                    
 10/5/2010 11:30:08 AM 00000071  ERROR: Could not find a source for updated packages
  10/3/2010 1:20:44 PM  00000000  Updated successfully                    
   10/3/2010 12:27:48 PM 00000071  ERROR: Could not find a source for updated packages
   10/3/2010 8:42:38 AM 00000000  Updated successfully                   

The server is online all the time and can be reached from all locations.

This results in a lot of helpdesk tickets , user report a red cross on the programm icon.

Does anyone have an idea what this can be ?

Regards,

René

:5303


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  • 0

    Hi JaK

    here it is :  this one is showing  this error in the details pane

    Sophos AutoUpdate status      Date/time            Code      Description                             
      10/7/2010 9:53:44 AM 00000071  ERROR: Could not find a source for updated packages

       History                                

       Sophos AutoUpdate status                                                             Date/time            Code      Description                             
       10/7/2010 9:53:44 AM 00000071  ERROR: Could not find a source for updated packages
       10/6/2010 10:17:09 AM0000006b  Download of Sophos AutoUpdate failed from server     http://xxxxxx/CIDs/S014/SAVSCFXP/
     10/4/2010 11:41:52 PM00000000  Updated successfully                    
     10/4/2010 10:46:39 PM0000006b  Download of SAVXP failed from server Sophos
     10/4/2010 9:43:28 PM 00000000  Updated successfully                    
    10/4/2010 8:47:12 PM 0000006b  Download of SAVXP failed from server Sophos
     10/4/2010 7:05:14 PM 00000000  Updated successfully                   
                                                 10/4/2010 6:06:47 PM 00000071  ERROR: Could not find a source for updated packages
                                                 10/4/2010 9:51:44 AM 00000000  Updated successfully                   
                                                 10/4/2010 8:55:50 AM 0000006b  Download of Sophos AutoUpdate failed from server     XXXXXXXXXXXXXXXX
                                                 10/1/2010 1:15:28 PM 00000071  ERROR: Could not find a source for updated packages
                                                 9/30/2010 2:24:58 PM 00000000  Updated successfully                   
                                                 9/30/2010 1:25:07 PM 00000071  ERROR: Could not find a source for updated packages
                                                 9/28/2010 4:44:02 PM 00000000  Updated successfully                   
                                                 9/28/2010 3:44:14 PM 00000071  ERROR: Could not find a source for updated packages
                                                 9/28/2010 9:45:06 AM 00000000  Updated successfully                   
                                                 9/27/2010 2:24:20 PM 0000006b  Download of Sophos AutoUpdate failed from server     xxxxxxxxxxxxxxxx/CIDs/S014/SA

    LOG  (i deleted all old ones)

    Trace(2010-Oct-08 09:50:28): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2010-Oct-08 09:50:28): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2010-Oct-08 09:50:28): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2010-Oct-08 09:50:28): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2010-Oct-08 09:50:28): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2010-Oct-08 09:50:28): Considering subscribed products.
    Trace(2010-Oct-08 09:50:28): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Oct-08 09:50:28): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2010-Oct-08 09:50:28): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2010-Oct-08 09:50:28): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 09:50:28): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 09:50:28): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend started
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 09:50:28): RMSMessageHandler: ALUpdateStart
    Trace(2010-Oct-08 09:50:28): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 09:50:28): ALUpdate(AutoUpdate.Started):
    Trace(2010-Oct-08 09:50:28): UpdateCoordinator::UpdateNow: Entering
    Trace(2010-Oct-08 09:50:28): PopulateCache: Entering
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 09:50:28): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2010-Oct-08 09:50:28): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 09:50:28): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2010-Oct-08 09:50:28): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2010-Oct-08 09:50:28): Calling package_source_init
    Trace(2010-Oct-08 09:50:28): TrySyncProduct, Calling BeginSync
    Trace(2010-Oct-08 09:50:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2010-Oct-08 09:50:29): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2010-Oct-08 09:50:29): CIDUpdate(SyncProduct.Start): RMSNT,     http://EUNL1-APS-140.europe.deleted.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 09:50:29): Checksum found in master.upd matches cached cidsync.upd : 133782ac. Skipping download
    Trace(2010-Oct-08 09:50:29): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 09:50:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
    Trace(2010-Oct-08 09:50:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
    Trace(2010-Oct-08 09:50:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 09:50:29): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2010-Oct-08 09:50:29): CIDUpdate(SyncProduct.Start): SAVXP,     http://EUNL1-APS-140.europe.deleted.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 09:50:29): CIDUpdateLocation::Sync - Updating from http CID: http://EUNL1-APS-140.europe.deleted.com/CIDs/S014/SAVSCFXP/savxp
    Trace(2010-Oct-08 09:50:29): CIDSync(CidSyncMessage):
    Trace(2010-Oct-08 09:50:30): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavResCht.dll
    Trace(2010-Oct-08 09:50:30): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Security.dll
    Trace(2010-Oct-08 09:50:30): CIDSync(CidSyncMessage): fake-brm.ide

    :5340
Reply
  • 0

    Hi JaK

    here it is :  this one is showing  this error in the details pane

    Sophos AutoUpdate status      Date/time            Code      Description                             
      10/7/2010 9:53:44 AM 00000071  ERROR: Could not find a source for updated packages

       History                                

       Sophos AutoUpdate status                                                             Date/time            Code      Description                             
       10/7/2010 9:53:44 AM 00000071  ERROR: Could not find a source for updated packages
       10/6/2010 10:17:09 AM0000006b  Download of Sophos AutoUpdate failed from server     http://xxxxxx/CIDs/S014/SAVSCFXP/
     10/4/2010 11:41:52 PM00000000  Updated successfully                    
     10/4/2010 10:46:39 PM0000006b  Download of SAVXP failed from server Sophos
     10/4/2010 9:43:28 PM 00000000  Updated successfully                    
    10/4/2010 8:47:12 PM 0000006b  Download of SAVXP failed from server Sophos
     10/4/2010 7:05:14 PM 00000000  Updated successfully                   
                                                 10/4/2010 6:06:47 PM 00000071  ERROR: Could not find a source for updated packages
                                                 10/4/2010 9:51:44 AM 00000000  Updated successfully                   
                                                 10/4/2010 8:55:50 AM 0000006b  Download of Sophos AutoUpdate failed from server     XXXXXXXXXXXXXXXX
                                                 10/1/2010 1:15:28 PM 00000071  ERROR: Could not find a source for updated packages
                                                 9/30/2010 2:24:58 PM 00000000  Updated successfully                   
                                                 9/30/2010 1:25:07 PM 00000071  ERROR: Could not find a source for updated packages
                                                 9/28/2010 4:44:02 PM 00000000  Updated successfully                   
                                                 9/28/2010 3:44:14 PM 00000071  ERROR: Could not find a source for updated packages
                                                 9/28/2010 9:45:06 AM 00000000  Updated successfully                   
                                                 9/27/2010 2:24:20 PM 0000006b  Download of Sophos AutoUpdate failed from server     xxxxxxxxxxxxxxxx/CIDs/S014/SA

    LOG  (i deleted all old ones)

    Trace(2010-Oct-08 09:50:28): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2010-Oct-08 09:50:28): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2010-Oct-08 09:50:28): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2010-Oct-08 09:50:28): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2010-Oct-08 09:50:28): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2010-Oct-08 09:50:28): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2010-Oct-08 09:50:28): Considering subscribed products.
    Trace(2010-Oct-08 09:50:28): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Oct-08 09:50:28): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2010-Oct-08 09:50:28): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2010-Oct-08 09:50:28): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 09:50:28): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2010-Oct-08 09:50:28): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend started
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 09:50:28): RMSMessageHandler: ALUpdateStart
    Trace(2010-Oct-08 09:50:28): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Oct-08 09:50:28): ALUpdate(AutoUpdate.Started):
    Trace(2010-Oct-08 09:50:28): UpdateCoordinator::UpdateNow: Entering
    Trace(2010-Oct-08 09:50:28): PopulateCache: Entering
    Trace(2010-Oct-08 09:50:28): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Oct-08 09:50:28): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2010-Oct-08 09:50:28): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 09:50:28): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2010-Oct-08 09:50:28): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2010-Oct-08 09:50:28): Calling package_source_init
    Trace(2010-Oct-08 09:50:28): TrySyncProduct, Calling BeginSync
    Trace(2010-Oct-08 09:50:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2010-Oct-08 09:50:29): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2010-Oct-08 09:50:29): CIDUpdate(SyncProduct.Start): RMSNT,     http://EUNL1-APS-140.europe.deleted.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 09:50:29): Checksum found in master.upd matches cached cidsync.upd : 133782ac. Skipping download
    Trace(2010-Oct-08 09:50:29): CIDUpdate(PrimarySuccess):
    Trace(2010-Oct-08 09:50:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
    Trace(2010-Oct-08 09:50:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
    Trace(2010-Oct-08 09:50:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2010-Oct-08 09:50:29): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2010-Oct-08 09:50:29): CIDUpdate(SyncProduct.Start): SAVXP,     http://EUNL1-APS-140.europe.deleted.com/CIDs/S014/SAVSCFXP/
    Trace(2010-Oct-08 09:50:29): CIDUpdateLocation::Sync - Updating from http CID: http://EUNL1-APS-140.europe.deleted.com/CIDs/S014/SAVSCFXP/savxp
    Trace(2010-Oct-08 09:50:29): CIDSync(CidSyncMessage):
    Trace(2010-Oct-08 09:50:30): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\SavResCht.dll
    Trace(2010-Oct-08 09:50:30): CIDSync(CidSyncMessage): program files\Sophos\Sophos Anti-Virus\Security.dll
    Trace(2010-Oct-08 09:50:30): CIDSync(CidSyncMessage): fake-brm.ide

    :5340
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