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We have a strange thing going on here 00000071 ERROR: Could not find a source for updated packages

Rene-T

Hello all,

on a large part of our clients we can see this behaviour  (several 100's of about 4500+ clients)

10/5/2010 6:51:25 PM 00000071  ERROR: Could not find a source for updated packages
10/5/2010 12:30:06 PM 00000000  Updated successfully                    
 10/5/2010 11:30:08 AM 00000071  ERROR: Could not find a source for updated packages
  10/3/2010 1:20:44 PM  00000000  Updated successfully                    
   10/3/2010 12:27:48 PM 00000071  ERROR: Could not find a source for updated packages
   10/3/2010 8:42:38 AM 00000000  Updated successfully                   

The server is online all the time and can be reached from all locations.

This results in a lot of helpdesk tickets , user report a red cross on the programm icon.

Does anyone have an idea what this can be ?

Regards,

René

:5303


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    Hi  again, we will crack this :)

    Are you able to paste here a section of the AutoUpdate trace log, they live here:

    \ProgramData\Sophos\AutoUpdate\Logs\ALUpdate[time and datestamp].log

    To ensure we get just what we need, if you delete the Alupdate log files of the above name format and kick off another update on one of these failing machines, you should then get a new file generated with just the logs from that update.

    Ideally if you could paste the logs from a machine in the same group that is working with a machine in the same group that isn't working I'm sure we can figure it out.

    Thanks,

    Jak

    :5337
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  • 0

    Hi  again, we will crack this :)

    Are you able to paste here a section of the AutoUpdate trace log, they live here:

    \ProgramData\Sophos\AutoUpdate\Logs\ALUpdate[time and datestamp].log

    To ensure we get just what we need, if you delete the Alupdate log files of the above name format and kick off another update on one of these failing machines, you should then get a new file generated with just the logs from that update.

    Ideally if you could paste the logs from a machine in the same group that is working with a machine in the same group that isn't working I'm sure we can figure it out.

    Thanks,

    Jak

    :5337
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