We have a strange thing going on here 00000071 ERROR: Could not find a source for updated packages

HI,

I have a few questions:

Are all those clients updating from the same server?

The same CID\Distribution point?

Is that server also the Sophos Management Server? 

How many distribution points do you have on this server, the number of Sxxx directories in the SophosUpdate share is a good indication.  

Does the SUM maintain file shares on other machines?

Are the updating policies the same for machines that are working vs those that are not and the iconn.cfg file in the config directory of AutoUpdate are the same on a working vs non working machine?

Could it be too much contention for the resource and maybe some fail to connect at times, this seems intermittent based on the logs.  This error means it failed to find any packages which suggests it almost failed to connect although I'd have thought you'd have errors to that effect to in the logs.

If you have to use a single share to service all those machines, I would suggest putting it on a dedicated file server/filer to host the CID\distribution point, maybe even putting a local SUM on the machine as the churn of SUM can be quite high if maintain a lot of subscriptions.  If they have to live on the same server as the management server, I would consider using a web share using IIS/Apache, you can then change the updating policy to reference a http update path.

Thanks,

Jak

HI,

I have a few questions:

Are all those clients updating from the same server?

The same CID\Distribution point?

Is that server also the Sophos Management Server? 

How many distribution points do you have on this server, the number of Sxxx directories in the SophosUpdate share is a good indication.  

Does the SUM maintain file shares on other machines?

Are the updating policies the same for machines that are working vs those that are not and the iconn.cfg file in the config directory of AutoUpdate are the same on a working vs non working machine?

Could it be too much contention for the resource and maybe some fail to connect at times, this seems intermittent based on the logs.  This error means it failed to find any packages which suggests it almost failed to connect although I'd have thought you'd have errors to that effect to in the logs.

If you have to use a single share to service all those machines, I would suggest putting it on a dedicated file server/filer to host the CID\distribution point, maybe even putting a local SUM on the machine as the churn of SUM can be quite high if maintain a lot of subscriptions.  If they have to live on the same server as the management server, I would consider using a web share using IIS/Apache, you can then change the updating policy to reference a http update path.

Thanks,

Jak