It'd be great to have access to a client's sav.txt from the console when dealing with threats as Matt (MawfTech) suggested.
If you don't have administrative rights on the client (as in our environment with more than 1500 "beyond our reach") it's not always easy to obtain the logs (and other information) - especially when there are problems with installation or updating.
A utility similar to SDU but for on-site support would help a lot. So instead of telling users what we need and where to find it we could tell them to run this beast and then send the collected stuff. I won't go into details right now, just want to know if there's interest in something like it (and of course what Sophos thinks about it).
Christian
This thread was automatically locked due to age.