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Enterprise console

Davem74

OK here is some of the sophos-management-services.log

2010-08-26 15:15:26,126 [17] INFO  {Sophos.Management.Services.ClientServicesCore.GetService} ==> GetService SubEstatesService
2010-08-26 15:15:26,128 [17] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> GetAll sub-estates: number retrieved = 1
2010-08-26 15:16:14,661 [19] INFO  {Sophos.Management.Services.ClientServicesCore.GetService} ==> GetService SubEstatesService
2010-08-26 15:16:14,806 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,825 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-500 is not known to SEC
2010-08-26 15:16:14,825 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,825 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-500 is not known to SEC
2010-08-26 15:16:14,826 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,826 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Sophos Console Administrators is not known to SEC
2010-08-26 15:16:14,827 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,827 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Sophos Console Administrators is not known to SEC
2010-08-26 15:16:14,827 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,827 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name SophosUser is not known to SEC
2010-08-26 15:16:14,828 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,828 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name SophosUser is not known to SEC
2010-08-26 15:16:14,828 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,829 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Sophos DB Admins is not known to SEC
2010-08-26 15:16:14,829 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,829 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Sophos DB Admins is not known to SEC
2010-08-26 15:16:14,841 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,841 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name SophosAdministrator is not known to SEC
2010-08-26 15:16:14,842 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,842 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name SophosAdministrator is not known to SEC
2010-08-26 15:16:14,842 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,842 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Users is not known to SEC
2010-08-26 15:16:14,843 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,843 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Users is not known to SEC
2010-08-26 15:16:14,843 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,843 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Administrators is not known to SEC
2010-08-26 15:16:14,843 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,844 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name Administrators is not known to SEC
2010-08-26 15:16:14,844 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,844 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-513 is not known to SEC
2010-08-26 15:16:14,844 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,845 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-513 is not known to SEC
2010-08-26 15:16:14,845 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,845 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-1210 is not known to SEC
2010-08-26 15:16:14,845 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,845 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-1210 is not known to SEC
2010-08-26 15:16:14,846 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,846 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-2681 is not known to SEC
2010-08-26 15:16:14,846 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,846 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-2681 is not known to SEC
2010-08-26 15:16:14,847 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,847 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-520 is not known to SEC
2010-08-26 15:16:14,847 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,847 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-520 is not known to SEC
2010-08-26 15:16:14,847 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,848 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-518 is not known to SEC
2010-08-26 15:16:14,848 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,848 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-518 is not known to SEC
2010-08-26 15:16:14,848 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,848 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-519 is not known to SEC
2010-08-26 15:16:14,849 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,849 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-519 is not known to SEC
2010-08-26 15:16:14,849 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,849 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-3351 is not known to SEC
2010-08-26 15:16:14,850 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,850 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-3351 is not known to SEC
2010-08-26 15:16:14,850 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,850 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-3808 is not known to SEC
2010-08-26 15:16:14,851 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,851 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-3808 is not known to SEC
2010-08-26 15:16:14,851 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,851 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-1209 is not known to SEC
2010-08-26 15:16:14,852 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,852 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-1209 is not known to SEC
2010-08-26 15:16:14,852 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,852 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-512 is not known to SEC
2010-08-26 15:16:14,852 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,853 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-512 is not known to SEC
2010-08-26 15:16:14,853 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,853 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-2911 is not known to SEC
2010-08-26 15:16:14,853 [19] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.UserByNameGet returned error code 22
2010-08-26 15:16:14,853 [19] INFO  {Sophos.Management.Services.SubEstates.SubEstateRepository.GetAll} ==> User with name S-1-5-21-61563463-1215123792-1744830574-2911 is not known to SEC
2010-08-26 15:16:14,855 [19] INFO  {Sophos.Management.Services.DatabaseSessionHolder.set_UserSession} ==> Setting database access configuration sub estate id to 1
2010-08-26 15:16:18,764 [16] INFO  {Sophos.Management.Services.Patch.PatchManagementUrlManager.RefreshUrls} ==> Not blocking main thread.
2010-08-26 15:16:18,765 [16] ERROR {Sophos.Management.Data.SPErrorHandler.CheckReturnCode} ==> Call to SP dbo.DataSourceEntryGetByName returned error code 22
2010-08-26 15:16:18,765 [16] WARN  {Sophos.Management.Services.SettingsRegistryRepository.GetByName} ==> Attempt to look up non-existing data source entry Patch/Urls.

:4797


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  • 0

    I don't really understand this thread, I see a management service log file but it has no reference to SUM.  Can I ask what might be the problem?

    I can see a number of user and group SID values:

    perhaps trying to run a console and the management service is rejecting it from a RBA point of view.

    Is one of these the account you are trying to launch SEC as?

    whoami.exe /user

    on 2003/Vista/Win7 will show you, if this is you.  Otherwise Sysinternals have PSGetSID: http://live.sysinternals.com/psgetsid.exe

    If it is, ensure you are a member of the "Sophos Full Administrators" group if you are the admin of Sophos, if not you will need to ask your Sophos admin to add this account to a subestate in RBA.

    Regards,

    Jak

    :7149
Reply
  • 0

    I don't really understand this thread, I see a management service log file but it has no reference to SUM.  Can I ask what might be the problem?

    I can see a number of user and group SID values:

    perhaps trying to run a console and the management service is rejecting it from a RBA point of view.

    Is one of these the account you are trying to launch SEC as?

    whoami.exe /user

    on 2003/Vista/Win7 will show you, if this is you.  Otherwise Sysinternals have PSGetSID: http://live.sysinternals.com/psgetsid.exe

    If it is, ensure you are a member of the "Sophos Full Administrators" group if you are the admin of Sophos, if not you will need to ask your Sophos admin to add this account to a subestate in RBA.

    Regards,

    Jak

    :7149
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