Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 1 subscriber
  • Views 3236 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Client computers getting error messages

Drew415

I have client systems (XP PRO) that are throwing an error: "performs virus scanning and disinfection functions encountered a problem and needed to close" This error pops up sparactically throughout the day. The console shows that the machines are same as policy and are up to date. I checked firewalls, added ports, Remote Desk Top, etc. But still can't get it to work correcty. Am I missing something? Thanks in advance!

:3963


This thread was automatically locked due to age.
Parents
  • 0

    Thank for the reply MMs. My account rep assigned someone to look at my case. We went through some things on the console, and double checked things like "Scan remote files" was unchecked and other variants that could be slowing down the system. But still not an answer on how to fix the error. He said, the logs show that the system was under alot of stress during the logs, like a big file was being uploaded\downloaded. Not sure how he figured that out looking through logs. Ok..so what now? I had one of the users, disable the "on-access scanning" on his local machine and he was still getting Sophos errors. There was a "SIPS manager error" which myself or Sophos support could not find any info on. My account rep seems that the upgrade to 9.5 will fix everything. Scheduled for upgrade Aug 4th. I hope it works. It is a good product...when it works.  Hopefully we can get this squared away soon.

    :4310
Reply
  • 0

    Thank for the reply MMs. My account rep assigned someone to look at my case. We went through some things on the console, and double checked things like "Scan remote files" was unchecked and other variants that could be slowing down the system. But still not an answer on how to fix the error. He said, the logs show that the system was under alot of stress during the logs, like a big file was being uploaded\downloaded. Not sure how he figured that out looking through logs. Ok..so what now? I had one of the users, disable the "on-access scanning" on his local machine and he was still getting Sophos errors. There was a "SIPS manager error" which myself or Sophos support could not find any info on. My account rep seems that the upgrade to 9.5 will fix everything. Scheduled for upgrade Aug 4th. I hope it works. It is a good product...when it works.  Hopefully we can get this squared away soon.

    :4310
Children
No Data
Unfiltered HTML