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Enterprise console not updating from Sophos

shtoryu

We are having problems with our Sophos Enterprise Management Console (9). It stopped updating from Sophos on Friday 7th May at 2:14pm. I have logged this with Sophos & have followed the steps in one of the knowledge base articles.

Basically it says downloading binaries & then fails:

Delivery failed for the software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

No configuration changes were made on the servre on Friday 7th

I have deleted the contents of the folders 'Working' & 'warehouse' as recommended in the knowledgebase article but to no avail.

I have logged this twice with Sophos but am not getting any response.

Has anyone else experienced this problem?

:2939


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    Sorry, could not log in on Friday.

    each one is written to for several hours

    What's your schedule? Of course it also depends on the number of subscriptions. I haven't seen it not working without any error indication in the logs (just checked, failed is indeed a good candidate to search for).

    In SUM's program directory (depending on the installation you performed it could be ...\Sophos\Enterprise Console\SUM...\Sophos\Update Manager or there's a program named logviewer.exe. You should see Information - The synchronize operation was successful, Information -  Update source status was checked succesfully and Information - Synchronization of protection data was successful in regular intervals. Select severity Error in the drop down - if you see a recent timestamp try to look up the time in the SUMTrace logs. That's what usually works for me (in most cases I don't really care as the error is most of the time transient). 

    Christian

    :5264
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  • 0

    Sorry, could not log in on Friday.

    each one is written to for several hours

    What's your schedule? Of course it also depends on the number of subscriptions. I haven't seen it not working without any error indication in the logs (just checked, failed is indeed a good candidate to search for).

    In SUM's program directory (depending on the installation you performed it could be ...\Sophos\Enterprise Console\SUM...\Sophos\Update Manager or there's a program named logviewer.exe. You should see Information - The synchronize operation was successful, Information -  Update source status was checked succesfully and Information - Synchronization of protection data was successful in regular intervals. Select severity Error in the drop down - if you see a recent timestamp try to look up the time in the SUMTrace logs. That's what usually works for me (in most cases I don't really care as the error is most of the time transient). 

    Christian

    :5264
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