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Enterprise console not updating from Sophos

shtoryu

We are having problems with our Sophos Enterprise Management Console (9). It stopped updating from Sophos on Friday 7th May at 2:14pm. I have logged this with Sophos & have followed the steps in one of the knowledge base articles.

Basically it says downloading binaries & then fails:

Delivery failed for the software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

No configuration changes were made on the servre on Friday 7th

I have deleted the contents of the folders 'Working' & 'warehouse' as recommended in the knowledgebase article but to no avail.

I have logged this twice with Sophos but am not getting any response.

Has anyone else experienced this problem?

:2939


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    I checked alll 4 on each server. Fortunately for me, each one is written to for several hours so I had time to look at them all. I'll try the stop and start of the SUM service on my 2 update manager servers and see if that triggers them to update with the parent server. They are in sync each morning following the reboot then don't sync up again all day.

    At first glance, it appears the service stop/start is not leading to my SUM servers synching with the parent.

    :5259
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  • 0

    I checked alll 4 on each server. Fortunately for me, each one is written to for several hours so I had time to look at them all. I'll try the stop and start of the SUM service on my 2 update manager servers and see if that triggers them to update with the parent server. They are in sync each morning following the reboot then don't sync up again all day.

    At first glance, it appears the service stop/start is not leading to my SUM servers synching with the parent.

    :5259
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