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Installed new Enterprise Console, now it denies me access

frankie

I have installed version 4 of Enterprise Console and Sophos Endpoint security and control 9, I successfully scanned the network, organised client PC's into groups and created policies for these groups

Now when I try to open EC I get the message;

"User  <domain>\administrator

Is not assigned to any sub-estates, you must be a member of at least one sub-estate to run the console"

What exactly is a sub-estate and how do I set one up?

:156


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    Don't despair :smileyhappy:. What do you mean by "try to re-install the management server"? What steps did you take before that? Setup usually offers only Modify, Repair or Remove.  Or did you uninstall first?

    If you did uninstall and the user SophosUpdateMgr exists try selecting "existing user" ( does it ask whether you want Default User, New User or Existing User?).

    As for the unknow error: there should be an entry in the event log too. What does it say?

    Christian

    :211
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  • 0

    Don't despair :smileyhappy:. What do you mean by "try to re-install the management server"? What steps did you take before that? Setup usually offers only Modify, Repair or Remove.  Or did you uninstall first?

    If you did uninstall and the user SophosUpdateMgr exists try selecting "existing user" ( does it ask whether you want Default User, New User or Existing User?).

    As for the unknow error: there should be an entry in the event log too. What does it say?

    Christian

    :211
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