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Installed new Enterprise Console, now it denies me access

frankie

I have installed version 4 of Enterprise Console and Sophos Endpoint security and control 9, I successfully scanned the network, organised client PC's into groups and created policies for these groups

Now when I try to open EC I get the message;

"User  <domain>\administrator

Is not assigned to any sub-estates, you must be a member of at least one sub-estate to run the console"

What exactly is a sub-estate and how do I set one up?

:156


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    Hi,

    I have tried installing the console on my workstation but it fails with this error;

    "Cannot connect to the management server component on <Sophos Server> etc,

    this is because the management server is an earlier version or no management server exists"

    When I go back to the server and try to re-install the management server component it also fails with this error;

    "setup has encountered an unknown error and cannot recover, setup will rollback,

    function name: CreateGroupand User_MGMSrv"

    During the server re-install it reports that it is creating a new user; SophosUpdateMgr and prompts me for a password for this new user, 

    I can't explain how I managed to get the server to pick up the clients, I unstalled it and stayed with it using RDP from my workstation, it was not until I closed the session down and tried logging on again the the problem started

    :207
Reply
  • 0

    Hi,

    I have tried installing the console on my workstation but it fails with this error;

    "Cannot connect to the management server component on <Sophos Server> etc,

    this is because the management server is an earlier version or no management server exists"

    When I go back to the server and try to re-install the management server component it also fails with this error;

    "setup has encountered an unknown error and cannot recover, setup will rollback,

    function name: CreateGroupand User_MGMSrv"

    During the server re-install it reports that it is creating a new user; SophosUpdateMgr and prompts me for a password for this new user, 

    I can't explain how I managed to get the server to pick up the clients, I unstalled it and stayed with it using RDP from my workstation, it was not until I closed the session down and tried logging on again the the problem started

    :207
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