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Trying to Uninstall Sophos Endpoint- Removal app fails

Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails. Additionally I tried to run this script but I am getting a parse error, can someone please help me get the script right?

/Applications/Remove Sophos Endpoint.app/Contents/MacOS/tools/InstallationDeployer --force_remove --tamper_password <pw>

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0 Qoosh over 2 years ago

If the normal uninstaller tool is not working, you may want to try using the script mentioned in the following Sophos Home document.
- Unable to install/uninstall Sophos Home on Mac computers - Advanced users

Once completed, I suggest checking if the system extensions are still present. Depending on the macOS version you have installed the following command to check may vary.
- systemextensionsctl list

If you find that some system extensions are still present after you've run the script and rebooted, you can use the following recommended read article to manually remove system extensions if needed.
- HOW TO: Remove System Extensions

What may also work is doing another install, then using the Remove Sophos app instead of manually interacting with the system extensions. Let me know if this works for you.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

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0 Qoosh over 2 years ago

If the normal uninstaller tool is not working, you may want to try using the script mentioned in the following Sophos Home document.
- Unable to install/uninstall Sophos Home on Mac computers - Advanced users

Once completed, I suggest checking if the system extensions are still present. Depending on the macOS version you have installed the following command to check may vary.
- systemextensionsctl list

If you find that some system extensions are still present after you've run the script and rebooted, you can use the following recommended read article to manually remove system extensions if needed.
- HOW TO: Remove System Extensions

What may also work is doing another install, then using the Remove Sophos app instead of manually interacting with the system extensions. Let me know if this works for you.

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

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