False positive for our software QueryStorm

Hello Antonio, 

Thank you for reaching the community forum. About this FP that you're getting on your application, I would like you to submit a sample submission request through our sample submission portal.. Ensure to zip the folder and provide the details of the detection that your getting. 

Hello Antonio, 

Thank you for reaching the community forum. About this FP that you're getting on your application, I would like you to submit a sample submission request through our sample submission portal.. Ensure to zip the folder and provide the details of the detection that your getting. 

Hi Glenn,

Thanks for the reply.

I submitted our installer via that form two days ago but have not heard anything back.

Questions:

- I submitted the .msi file but did not zip it. Is it important that I zip the installer before submitting it?

- How long is the usual wait time for this? 

I'm receiving numerous false positive reports from customers and would like to clear this up as quickly as possible. I can provide any information needed from my end.

With regards,

Antonio Nakic-Alfirevic

Hello Antonio, 

The file that you're going to submit should be zipped for our lab's team to analyze the file. Submitting an MSI file may not be entertained by our lab's team due to security purposes. I would suggest you re-submit the said sample file in a zip. 
Standard processing for a file submission would be 3-5 working days.