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Endpoint Security and Control reports updating failed.

Oliver H

Sophos update no longer works.

Endpoint Security and Control reports updating failed.

Only the following services are started under Services:

Sophos AutoUpdate Service 4212 - Sophos AutoUpdate Service Running

Sophos Endpoint Defense Service 1564 - Sophos Endpoint Defense Service Running

Sophos Web Control Service 4228 - Sophos Web Control Service Running

And this service does not exist:

Sophos System Protection Service

I cannot start this service Sophos System Protection Service manually.

How can I solve this problem?



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  • +1

    Hello Oliver,

    Thank you for reaching us, Can you disable tamper protection on the said machine, and once done open elevated access on command prompt then type "SC Delete Sophos System Protection Service" then hit enter. Once completed, reboot the system and initiate a manual update and check if it’ll still fail.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • +1

    Hello Oliver,

    Thank you for reaching us, Can you disable tamper protection on the said machine, and once done open elevated access on command prompt then type "SC Delete Sophos System Protection Service" then hit enter. Once completed, reboot the system and initiate a manual update and check if it’ll still fail.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Children
  • 0 in reply to GlennSen

    I disabled tamper protection on said computer, then opened elevated access at command prompt, typed

    "SC Delete Sophos System Protection Service" and then hit enter.
    Then I get an error message:


    C:\Users\Administrator>"SC Delete Sophos System Protection Service"
    [SC] OpenService FAILED 1060:
    The specified service does not exist as an installed service.

    After restart and manual update, it still fails.

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