a problem in installation of Sophos Endpoint online package and offline package

I found a problem when installing Sophos intercept x for serve and user, as shown in the log file below. I resolved this problem by installing the offline package first, followed by the online one.

the log file when i install the Intercept package:

2022-05-21T14:50:35.7731477Z INFO : Running C:\\Users\\ADMINI~1.ALS\\AppData\\Local\\Temp\\1\\SophosSetup-814835088\\Setup.exe
2022-05-21T14:50:35.7731477Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:35.7731477Z INFO : Stage 1 command-line options:
2022-05-21T14:50:35.7731477Z INFO : ---
2022-05-21T14:50:35.7731477Z INFO : Quiet mode on: 0
2022-05-21T14:50:35.7731477Z INFO : Automatic Proxy detection disabled: 0
2022-05-21T14:50:35.7731477Z INFO : No feedback mode on: 0
2022-05-21T14:50:35.7731477Z INFO : Dump feedback enabled: 0
2022-05-21T14:50:35.7731477Z INFO : Bypass competitor removal: 0
2022-05-21T14:50:35.7731477Z INFO : Using CRT catalog file path: --
2022-05-21T14:50:35.7731477Z INFO : Only register endpoint with Central: 0
2022-05-21T14:50:35.7731477Z INFO : Log messages between endpoint and Central: 0
2022-05-21T14:50:35.7731477Z INFO : Log command-line passed to executables: 0
2022-05-21T14:50:35.7731477Z INFO : Using custom server that hosts the installer stage2 filename: --
2022-05-21T14:50:35.7731477Z INFO : Using cloud group: --
2022-05-21T14:50:35.7731477Z INFO : Overriding computer name: --
2022-05-21T14:50:35.7731477Z INFO : Overriding computer description: --
2022-05-21T14:50:35.7731477Z INFO : Overriding domain name: --
2022-05-21T14:50:35.7731477Z INFO : Language will be set to: --
2022-05-21T14:50:35.7731477Z INFO : Using message relays: --
2022-05-21T14:50:35.7731477Z INFO : Proxy address: --
2022-05-21T14:50:35.7731477Z INFO : Proxy user name: --
2022-05-21T14:50:35.7731477Z INFO : Using custom customer token: --
2022-05-21T14:50:35.7731477Z INFO : Using specified products: --
2022-05-21T14:50:35.7731477Z INFO : Using certificates from the program data folder: 0
2022-05-21T14:50:35.7731477Z INFO : Setting non-persistent image: 0
2022-05-21T14:50:35.7731477Z INFO : Setting gold image: 0
2022-05-21T14:50:35.7731477Z INFO : MCS registration timeout for golden image: --
2022-05-21T14:50:35.7731477Z INFO : Using custom customer ID: --
2022-05-21T14:50:35.7731477Z INFO : Using specified user ID: --
2022-05-21T14:50:35.7731477Z INFO : Using local install source: --
2022-05-21T14:50:35.7731477Z INFO : Invoked as part of SEC migration: 0
2022-05-21T14:50:35.7731477Z INFO : ---
2022-05-21T14:50:35.7887812Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:35.7887812Z INFO : Detected architecture: 2
2022-05-21T14:50:35.7887812Z INFO : Using x86 program files for stage 2
2022-05-21T14:50:35.7887812Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:35.7887812Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2022-05-21T14:50:35.8043652Z INFO : About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2022-05-21T14:50:35.8043652Z INFO : Folder not present, nothing to delete
2022-05-21T14:50:35.8043652Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:35.8043652Z INFO : Running on x64, requesting x86 Stage2
2022-05-21T14:50:35.8043652Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/8d11b1bc-fa7c-4f15-8898-1b28c89a614b
2022-05-21T14:50:35.8199998Z INFO : Did not discover an URL for a PAC file
2022-05-21T14:50:35.8199998Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-05-21T14:50:35.8199998Z INFO : Set security protocol: 00000800
2022-05-21T14:50:35.8199998Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com
2022-05-21T14:50:35.8199998Z INFO : Request content size: 31
2022-05-21T14:50:36.9639776Z INFO : Sending request
2022-05-21T14:50:36.9639776Z INFO : Request sent
2022-05-21T14:50:37.1984508Z INFO : Sending request
2022-05-21T14:50:37.1984508Z INFO : Request sent
2022-05-21T14:50:37.1984508Z INFO : Response status code: 200
2022-05-21T14:50:37.1984508Z INFO : Response data size: 176
2022-05-21T14:50:37.1984508Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-05-21T14:50:37.2452907Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs2-cloudstation-us-west-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.14.293.0-9a635fa86787712b7e15d3664e62ac24f77b8b060359fc8f6631a285395f64a7.tar.gz"}'
2022-05-21T14:50:37.2452907Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.14.293.0-9a635fa86787712b7e15d3664e62ac24f77b8b060359fc8f6631a285395f64a7.tar.gz
2022-05-21T14:50:37.2452907Z INFO : Did not discover an URL for a PAC file
2022-05-21T14:50:37.2452907Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-05-21T14:50:37.2452907Z INFO : Set security protocol: 00000800
2022-05-21T14:50:37.2452907Z INFO : Opening connection to downloads.sophos.com
2022-05-21T14:50:37.2452907Z INFO : Request content size: 0
2022-05-21T14:50:37.9192419Z INFO : Sending request
2022-05-21T14:50:37.9192419Z INFO : Request sent
2022-05-21T14:50:41.5829312Z INFO : Response status code: 200
2022-05-21T14:50:41.5829312Z INFO : Response data size: 3180487
2022-05-21T14:50:41.5829312Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-05-21T14:50:41.5986032Z INFO : Extracting files:
2022-05-21T14:50:41.5986032Z INFO : integrity.dat
2022-05-21T14:50:41.5986032Z INFO : manifest.dat
2022-05-21T14:50:41.6141883Z INFO : scf.dat
2022-05-21T14:50:41.6141883Z INFO : SDDS3.dll
2022-05-21T14:50:41.6141883Z INFO : sof.dat
2022-05-21T14:50:41.6298402Z INFO : SophosSetup_Stage2.exe
2022-05-21T14:50:41.6454924Z INFO : su-setup32.exe
2022-05-21T14:50:41.6454924Z INFO : su-setup64.exe
2022-05-21T14:50:41.6610772Z INFO : SUL.dll
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca1.crl
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca1.crt
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca2.crl
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca2.crt
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca3.crl
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca3.crt
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca4.crl
2022-05-21T14:50:41.6767547Z INFO : Management Certs/sophosca4.crt
2022-05-21T14:50:41.6767547Z INFO : ManifestCerts/rootca.crl
2022-05-21T14:50:41.6767547Z INFO : ManifestCerts/rootca.crt
2022-05-21T14:50:41.6767547Z INFO : ManifestCerts/rootca384.crl
2022-05-21T14:50:41.6767547Z INFO : ManifestCerts/rootca384.crt
2022-05-21T14:50:41.6767547Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
2022-05-21T14:50:41.7392713Z INFO : Running setup.
2022-05-21T14:50:42.0049815Z INFO : Stage 2 command-line options:
2022-05-21T14:50:42.0049815Z INFO : ---
2022-05-21T14:50:42.0049815Z INFO : Parent PID: 8308
2022-05-21T14:50:42.0049815Z INFO : Server: mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2022-05-21T14:50:42.0049815Z INFO : Message relays: --
2022-05-21T14:50:42.0049815Z INFO : Suppressing feedback: 0
2022-05-21T14:50:42.0049815Z INFO : Dump feedback to disk: 0
2022-05-21T14:50:42.0049815Z INFO : Setting non-persistent image: 0
2022-05-21T14:50:42.0049815Z INFO : Setting gold image: 0
2022-05-21T14:50:42.0049815Z INFO : MCS registration timeout for golden image: --
2022-05-21T14:50:42.0049815Z INFO : Register only: 0
2022-05-21T14:50:42.0049815Z INFO : Trail logging: 0
2022-05-21T14:50:42.0049815Z INFO : Command-line logging: 0
2022-05-21T14:50:42.0049815Z INFO : Bypassing competitor removal: 0
2022-05-21T14:50:42.0049815Z INFO : CRT catalog: --
2022-05-21T14:50:42.0049815Z INFO : Language: --
2022-05-21T14:50:42.0049815Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20220521_145035.log
2022-05-21T14:50:42.0049815Z INFO : Group: --
2022-05-21T14:50:42.0049815Z INFO : Quiet: 0
2022-05-21T14:50:42.0049815Z INFO : Virtual appliance: 0
2022-05-21T14:50:42.0049815Z INFO : Proxy address: --
2022-05-21T14:50:42.0049815Z INFO : Proxy user: --
2022-05-21T14:50:42.0049815Z INFO : Overriding computer name: --
2022-05-21T14:50:42.0049815Z INFO : Overriding computer description: --
2022-05-21T14:50:42.0049815Z INFO : Overriding domain: --
2022-05-21T14:50:42.0049815Z INFO : Disable proxy detection: 0
2022-05-21T14:50:42.0049815Z INFO : Customer Token Specified: 8d11b1bc-fa7c-4f15-8898-1b28c89a614b
2022-05-21T14:50:42.0049815Z INFO : Products: all
2022-05-21T14:50:42.0049815Z INFO : Pipe write handle: 1464
2022-05-21T14:50:42.0049815Z INFO : MCS Certificates Folder: 0
2022-05-21T14:50:42.0049815Z INFO : MCS Customer Id: 1b3b5d1e-2046-5478-dadd-e027b81be96c
2022-05-21T14:50:42.0049815Z INFO : User Id: --
2022-05-21T14:50:42.0049815Z INFO : Local install source: --
2022-05-21T14:50:42.0049815Z INFO : Partner Id: --
2022-05-21T14:50:42.0049815Z INFO : Customer Estate Id: --
2022-05-21T14:50:42.0049815Z INFO : Invoked as part of SEC migration: 0
2022-05-21T14:50:42.0049815Z INFO : ---
2022-05-21T14:50:42.0049815Z INFO : User name: Administrator
2022-05-21T14:50:42.0049815Z INFO : NameDnsDomain: ALSHEMAL.COM\\Administrator
2022-05-21T14:50:42.0049815Z INFO : dnsDomain: ALSHEMAL.COM
2022-05-21T14:50:42.2708784Z INFO : lpProfilePath:
2022-05-21T14:50:42.2708784Z INFO : User profile loaded
2022-05-21T14:50:42.2708784Z INFO : Net API buffer freed
2022-05-21T14:50:42.2708784Z INFO : Model::server value changed to: mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2022-05-21T14:50:42.2708784Z INFO : Model::messageRelays value changed to be size: 0
2022-05-21T14:50:42.2708784Z INFO : Model::group value changed to:
2022-05-21T14:50:42.2708784Z INFO : Model::parentPid value changed to: 8308
2022-05-21T14:50:42.2708784Z INFO : Model::products changed to: all
2022-05-21T14:50:42.2708784Z INFO : Model::customer token value changed to: 8d11b1bc-fa7c-4f15-8898-1b28c89a614b
2022-05-21T14:50:42.2708784Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2022-05-21T14:50:42.2708784Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2022-05-21T14:50:42.2708784Z INFO : Model:: MCS customer id value changed to: 1b3b5d1e-2046-5478-dadd-e027b81be96c
2022-05-21T14:50:42.2708784Z INFO : Sophos Endpoint Defense is not installed
2022-05-21T14:50:42.2708784Z INFO : Not tamper-protected by SED
2022-05-21T14:50:42.3021367Z INFO : detectedMsiInstalledMcs.installed: 0
2022-05-21T14:50:42.3021367Z INFO : Not migrating from SEC endpoint.
2022-05-21T14:50:42.3021367Z INFO : Beginning command definition.
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2022-05-21T14:50:42.3021367Z INFO : Adding command to wait for SAU update to complete.
2022-05-21T14:50:42.3021367Z INFO : Adding competitor detection command.
2022-05-21T14:50:42.3021367Z INFO : Adding command to register with Sophos cloud.
2022-05-21T14:50:42.3021367Z INFO : Adding command to download product suite.
2022-05-21T14:50:42.3021367Z INFO : Adding command to uninstall existing products.
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
2022-05-21T14:50:42.3021367Z INFO : Adding command to allow tamper protected reinstalls.
2022-05-21T14:50:42.3021367Z INFO : Adding commands to uninstall remaining existing products.
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove existing installation of Sophos System Protection
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove existing installation of Sophos Heartbeat
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove existing installation of Sophos Network Access Control
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove existing installation of Sophos Client Firewall
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove existing installation of Sophos Patch
2022-05-21T14:50:42.3021367Z INFO : Adding command to remove existing installation of Sophos Clean
2022-05-21T14:50:42.3021367Z INFO : Adding command to retrieve policy.
2022-05-21T14:50:42.3021367Z INFO : Adding command to prepare for installation.
2022-05-21T14:50:42.3021367Z INFO : Adding command to install Sophos agent.
2022-05-21T14:50:42.3021367Z INFO : Command definition complete.
2022-05-21T14:50:42.3021367Z INFO : Stage 1 version:1.14.293.0
2022-05-21T14:50:42.3021367Z INFO : Stage 2 version:1.14.293.0
2022-05-21T14:50:42.3021367Z INFO : OS version: 6.3.9600.
2022-05-21T14:50:42.3021367Z INFO : Service pack: 0.0.
2022-05-21T14:50:42.3021367Z INFO : System Language: 1033.
2022-05-21T14:50:42.3021367Z INFO : User Language: 1033.
2022-05-21T14:50:42.3021367Z INFO : 64 bit: yes.
2022-05-21T14:50:42.3021367Z INFO : FindMainWindow: pid=8308
2022-05-21T14:50:42.3021367Z INFO : Window is main control window of process
2022-05-21T14:50:42.3021367Z INFO : ::EnumWindows stopped early; window found
2022-05-21T14:50:42.3021367Z INFO : _bestHandle=0003020E
2022-05-21T14:50:42.5365776Z INFO : Running System Property Check: VerifyTrust ...
2022-05-21T14:50:42.5678386Z INFO : System Property Check: VerifyTrust - PASSED
2022-05-21T14:50:42.6304393Z INFO : Running System Property Check: HostnameLength ...
2022-05-21T14:50:42.6304393Z INFO : Initialized Winsock subsystem
2022-05-21T14:50:42.6304393Z INFO : Valid hostname length
2022-05-21T14:50:42.6304393Z INFO : System Property Check: HostnameLength - PASSED
2022-05-21T14:50:42.6929236Z INFO : Running System Property Check: GroupNameLength ...
2022-05-21T14:50:42.6929236Z INFO : System Property Check: GroupNameLength - PASSED
2022-05-21T14:50:42.7553930Z INFO : Running System Property Check: IsAdministrator ...
2022-05-21T14:50:42.7553930Z INFO : System Property Check: IsAdministrator - PASSED
2022-05-21T14:50:42.8179869Z INFO : Running System Property Check: JunctionPointsCheck ...
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:42.8179869Z INFO : Scanned 65 Sophos paths for junction points
2022-05-21T14:50:42.8179869Z INFO : System Property Check: JunctionPointsCheck - PASSED
2022-05-21T14:50:42.8804791Z INFO : Running System Property Check: PendingReboots ...
2022-05-21T14:50:42.8804791Z INFO : System Property Check: PendingReboots - PASSED
2022-05-21T14:50:42.9430312Z INFO : Running System Property Check: PrimaryDriveSpace ...
2022-05-21T14:50:42.9430312Z INFO : Enough space: 1.00006e+06 Mb
2022-05-21T14:50:42.9430312Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2022-05-21T14:50:43.0095454Z INFO : Running System Property Check: MsXml ...
2022-05-21T14:50:43.0095454Z INFO : System Property Check: MsXml - PASSED
2022-05-21T14:50:43.0720146Z INFO : Running System Property Check: NotFirewall ...
2022-05-21T14:50:43.0720146Z INFO : System Property Check: NotFirewall - PASSED
2022-05-21T14:50:43.1345746Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2022-05-21T14:50:43.1345746Z INFO : No HitmanPro.Alert Installed
2022-05-21T14:50:43.1345746Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2022-05-21T14:50:43.1970888Z INFO : Running System Property Check: NotInvincea ...
2022-05-21T14:50:43.1970888Z INFO : System Property Check: NotInvincea - PASSED
2022-05-21T14:50:43.2595663Z INFO : Running System Property Check: NotMessageRelay ...
2022-05-21T14:50:43.2595663Z INFO : RMS is not installed on the endpoint
2022-05-21T14:50:43.2595663Z INFO : System Property Check: NotMessageRelay - PASSED
2022-05-21T14:50:43.3221244Z INFO : Running System Property Check: NotNac ...
2022-05-21T14:50:43.3221244Z INFO : System Property Check: NotNac - PASSED
2022-05-21T14:50:43.3846421Z INFO : Running System Property Check: NotPatch ...
2022-05-21T14:50:43.3846421Z INFO : System Property Check: NotPatch - PASSED
2022-05-21T14:50:43.4471662Z INFO : Running System Property Check: NotPureMessageDomino ...
2022-05-21T14:50:43.4471662Z INFO : System Property Check: NotPureMessageDomino - PASSED
2022-05-21T14:50:43.5096895Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2022-05-21T14:50:43.5096895Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2022-05-21T14:50:43.5722053Z INFO : Running System Property Check: NotSharePoint ...
2022-05-21T14:50:43.5722053Z INFO : System Property Check: NotSharePoint - PASSED
2022-05-21T14:50:43.6346710Z INFO : Running System Property Check: NotSecServer ...
2022-05-21T14:50:43.6346710Z INFO : System Property Check: NotSecServer - PASSED
2022-05-21T14:50:43.6972408Z INFO : Running System Property Check: NotSum ...
2022-05-21T14:50:43.6972408Z INFO : System Property Check: NotSum - PASSED
2022-05-21T14:50:43.7597580Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2022-05-21T14:50:43.7597580Z INFO : Not tamper protected
2022-05-21T14:50:43.7597580Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2022-05-21T14:50:43.8222718Z INFO : Running System Property Check: RAMSize ...
2022-05-21T14:50:43.8222718Z INFO : System Property Check: RAMSize - PASSED
2022-05-21T14:50:43.8847959Z INFO : Running System Property Check: SupportedArchitecture ...
2022-05-21T14:50:43.8847959Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:43.8847959Z INFO : Unable to detect architecture
2022-05-21T14:50:43.8847959Z INFO : System Property Check: SupportedArchitecture - PASSED
2022-05-21T14:50:43.9473050Z INFO : Running System Property Check: SupportedOS ...
2022-05-21T14:50:43.9473050Z INFO : Running on server.
2022-05-21T14:50:43.9473050Z INFO : System Property Check: SupportedOS - PASSED
2022-05-21T14:50:44.0098224Z INFO : Running System Property Check: SupportedPatches ...
2022-05-21T14:50:44.0098224Z INFO : System Property Check: SupportedPatches - PASSED
2022-05-21T14:50:44.0723382Z INFO : Running System Property Check: DotNetFramework ...
2022-05-21T14:50:44.0723382Z INFO : .NET version check skipped for non-Window 10 platforms with 'frozen' endpoint software
2022-05-21T14:50:44.0723382Z INFO : System Property Check: DotNetFramework - PASSED
2022-05-21T14:50:44.1348867Z INFO : Running System Property Check: ValidTempDirectory ...
2022-05-21T14:50:44.1348867Z INFO : Temp folder exists.
2022-05-21T14:50:44.1348867Z INFO : System Property Check: ValidTempDirectory - PASSED
2022-05-21T14:50:44.1973713Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2022-05-21T14:50:44.1973713Z INFO : No local install source folder to validate.
2022-05-21T14:50:44.1973713Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2022-05-21T14:50:44.2598903Z INFO : Running System Property Check: ValidServer ...
2022-05-21T14:50:44.2598903Z INFO : System Property Check: ValidServer - PASSED
2022-05-21T14:50:44.3224132Z INFO : Running System Property Check: ValidDeploymentInfo ...
2022-05-21T14:50:44.3224132Z INFO : Current Time: 2022-05-21T14:50:44.322000
2022-05-21T14:50:44.3224132Z INFO : This computer is part of the domain ALSHEMAL
2022-05-21T14:50:44.3224132Z INFO : Domain Name: ALSHEMAL
2022-05-21T14:50:44.3224132Z INFO : Computer Name: MAIN-SRV
2022-05-21T14:50:44.3224132Z INFO : Computer Description is not available.
2022-05-21T14:50:44.3224132Z INFO : Operating system friendly name: Windows Server 2012 R2 Standard
2022-05-21T14:50:44.3224132Z INFO : Operating system for status: WIN2012R2SERVER
2022-05-21T14:50:44.3224132Z INFO : ProductType: 7
2022-05-21T14:50:44.3224132Z INFO : Session user: ALSHEMAL\\Administrator
2022-05-21T14:50:44.3224132Z INFO : Last logged on user: ALSHEMAL\\Administrator
2022-05-21T14:50:44.3224132Z INFO : User principal name: Administrator@alshemal.com
2022-05-21T14:50:44.3224132Z INFO : Fully Qualified Domain Name: MAIN-SRV.alshemal.com
2022-05-21T14:50:44.3224132Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:44.3224132Z INFO : Processor architecture: x64
2022-05-21T14:50:44.3224132Z INFO : OS Major Version: 6 and OS Minor Version: 3
2022-05-21T14:50:44.3224132Z INFO : Friendly OS Name: WIN2012R2SERVER
2022-05-21T14:50:44.3224132Z INFO : Is server?: 1
2022-05-21T14:50:44.5255333Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2022-05-21T14:50:44.5255333Z INFO : Did not discover an URL for a PAC file
2022-05-21T14:50:44.5255333Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-05-21T14:50:44.5255333Z INFO : Set security protocol: 00000800
2022-05-21T14:50:44.5255333Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2022-05-21T14:50:44.5255333Z INFO : Sending request for connection confirmation through potential proxy
2022-05-21T14:50:44.5255333Z INFO : Request content size: 0
2022-05-21T14:50:45.5887254Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:45.6044408Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:45.6044408Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:45.6200267Z INFO : Certificate check succeeded
2022-05-21T14:50:45.6200267Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:45.8544705Z INFO : Response status code: 200
2022-05-21T14:50:45.8544705Z INFO : Response data size: 168
2022-05-21T14:50:45.8544705Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-05-21T14:50:45.8544705Z INFO : Request content size: 1696
2022-05-21T14:50:45.8544705Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:45.8544705Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:45.8544705Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:45.8544705Z INFO : Certificate check succeeded
2022-05-21T14:50:45.8544705Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:46.1045261Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:46.1045261Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:46.1045261Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:46.1201474Z INFO : Certificate check succeeded
2022-05-21T14:50:46.1201474Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:46.1201474Z INFO : Response status code: 200
2022-05-21T14:50:46.1201474Z INFO : Response data size: 220
2022-05-21T14:50:46.1201474Z INFO : Parsing message received for deployment token: {"registrationToken":"5d77115c3cbba1cf18178ffceeeb2508710b3d368b2f5a05db16b8cb18d27d6e","dciFileName":"bc82f40ffe7078265210e67cc986463c","products":[{"product":"SERVER_INTERCEPT_ADVANCED","supported":true,"reasons":[]}]}
2022-05-21T14:50:46.1201474Z INFO : Model::token value changed to: 5d77115c3cbba1cf18178ffceeeb2508710b3d368b2f5a05db16b8cb18d27d6e
2022-05-21T14:50:46.1201474Z INFO : Licenses available: SERVER_INTERCEPT_ADVANCED
2022-05-21T14:50:46.1827002Z INFO : Running System Property Check: InstallationInProgress ...
2022-05-21T14:50:46.1827002Z INFO : System Property Check: InstallationInProgress - PASSED
2022-05-21T14:50:46.2451868Z INFO : Running System Property Check: SafeGuardEncryption ...
2022-05-21T14:50:46.2451868Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2022-05-21T14:50:46.2451868Z INFO : Product is not installed
2022-05-21T14:50:46.2451868Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2022-05-21T14:50:46.2451868Z INFO : System Property Check: SafeGuardEncryption - PASSED
2022-05-21T14:50:48.8238423Z INFO : Starting installation process.
2022-05-21T14:50:48.8238423Z INFO : About to execute command: CleanSophosIfeoKeysCommand
2022-05-21T14:50:48.8238423Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:48.8238423Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:48.8238423Z INFO : Command 'CleanSophosIfeoKeysCommand' completed with success with reboot code '0' and error message ''.
2022-05-21T14:50:48.8238423Z INFO : About to execute command: WaitForSauUpdateCommand
2022-05-21T14:50:48.8238423Z INFO : Waiting for operation to succeed within 900000ms.
2022-05-21T14:50:48.8238423Z INFO : AutoUpdate folder: C:\\Program Files (x86)\\Sophos\\AutoUpdate
2022-05-21T14:50:48.8238423Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache
2022-05-21T14:50:48.8238423Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache
2022-05-21T14:50:48.8238423Z INFO : SAU not updating - continuing with installation
2022-05-21T14:50:48.8238423Z INFO : Command 'WaitForSauUpdateCommand' completed with success with reboot code '0' and error message ''.
2022-05-21T14:50:48.8238423Z INFO : About to execute command: CompetitorDetector
2022-05-21T14:50:48.8238423Z INFO : Command 'CompetitorDetector' completed with success with reboot code '0' and error message ''.
2022-05-21T14:50:48.8238423Z INFO : About to execute command: Register
2022-05-21T14:50:48.8238423Z INFO : Ensuring any MCS client service is stopped to prevent race for policy retrieval
2022-05-21T14:50:48.8238423Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/register
2022-05-21T14:50:48.8395137Z INFO : Did not discover an URL for a PAC file
2022-05-21T14:50:48.8395137Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-05-21T14:50:48.8395137Z INFO : Set security protocol: 00000800
2022-05-21T14:50:48.8395137Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2022-05-21T14:50:48.8395137Z INFO : Sending request for connection confirmation through potential proxy
2022-05-21T14:50:48.8395137Z INFO : Request content size: 0
2022-05-21T14:50:48.8395137Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:48.8395137Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:48.8395137Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:48.8395137Z INFO : Certificate check succeeded
2022-05-21T14:50:48.8395137Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:49.0739484Z INFO : Response status code: 200
2022-05-21T14:50:49.0739484Z INFO : Response data size: 168
2022-05-21T14:50:49.0739484Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-05-21T14:50:49.0739484Z INFO : Request content size: 1696
2022-05-21T14:50:49.0739484Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:49.0739484Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:49.0739484Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:49.0739484Z INFO : Certificate check succeeded
2022-05-21T14:50:49.0739484Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:49.4802857Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:49.4802857Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:49.4802857Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:49.4959014Z INFO : Certificate check succeeded
2022-05-21T14:50:49.4959014Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:49.4959014Z INFO : Response status code: 200
2022-05-21T14:50:49.4959014Z INFO : Response data size: 72
2022-05-21T14:50:49.4959014Z INFO : Retrieved endpoint id: a3ba9d95-800b-d4db-7aa2-590a988542be
2022-05-21T14:50:50.5019062Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/flags/endpoint/a3ba9d95-800b-d4db-7aa2-590a988542be
2022-05-21T14:50:50.5019062Z INFO : Request content size: 0
2022-05-21T14:50:50.5019062Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:50.5019062Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:50.5019062Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:50.5019062Z INFO : Certificate check succeeded
2022-05-21T14:50:50.5019062Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:50.7363371Z INFO : Response status code: 200
2022-05-21T14:50:50.7363371Z INFO : Response data size: 2672
2022-05-21T14:50:50.7363371Z INFO : Loaded 72 endpoint flags
2022-05-21T14:50:50.7363371Z INFO : Using SDDS3: Enabled in Central AND SED is not installed
2022-05-21T14:50:50.7363371Z INFO : Setting sdds3 download to: true
2022-05-21T14:50:50.7363371Z INFO : Sending HTTP 'PUT' request to: sophos/management/ep/install/statuses/endpoint/a3ba9d95-800b-d4db-7aa2-590a988542be
2022-05-21T14:50:50.7363371Z INFO : Request content size: 990
2022-05-21T14:50:50.7363371Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:50.7363371Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:50.7519502Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:50.7519502Z INFO : Certificate check succeeded
2022-05-21T14:50:50.7519502Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:51.0020092Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:51.0020092Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:51.0020092Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:51.0176282Z INFO : Certificate check succeeded
2022-05-21T14:50:51.0176282Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:51.0176282Z INFO : Response status code: 200
2022-05-21T14:50:51.0176282Z INFO : Response data size: 0
2022-05-21T14:50:51.0176282Z INFO : Attempt to retrieve policy.
2022-05-21T14:50:51.0176282Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;ALC/endpoint/a3ba9d95-800b-d4db-7aa2-590a988542be
2022-05-21T14:50:51.0176282Z INFO : Request content size: 0
2022-05-21T14:50:51.0176282Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:51.0176282Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:51.0176282Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:51.0176282Z INFO : Certificate check succeeded
2022-05-21T14:50:51.0176282Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:51.2520580Z INFO : Response status code: 200
2022-05-21T14:50:51.2520580Z INFO : Response data size: 790
2022-05-21T14:50:51.2520580Z INFO : Successfully retrieved policy with policyId='96d91f8be00c9bcea0be265505083fb4d9bd0c9bfa8c02bdd31efd21f79114de'.
2022-05-21T14:50:51.2520580Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/a3ba9d95-800b-d4db-7aa2-590a988542be/76
2022-05-21T14:50:51.2520580Z INFO : Request content size: 0
2022-05-21T14:50:51.2520580Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:51.2520580Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:51.2520580Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:51.2676754Z INFO : Certificate check succeeded
2022-05-21T14:50:51.2676754Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:51.5021067Z INFO : Response status code: 200
2022-05-21T14:50:51.5021067Z INFO : Response data size: 0
2022-05-21T14:50:51.5021067Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/96d91f8be00c9bcea0be265505083fb4d9bd0c9bfa8c02bdd31efd21f79114de
2022-05-21T14:50:51.5021067Z INFO : Request content size: 0
2022-05-21T14:50:51.5021067Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:51.5177233Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:51.5177233Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:51.5177233Z INFO : Certificate check succeeded
2022-05-21T14:50:51.5177233Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:51.8146396Z INFO : Response status code: 200
2022-05-21T14:50:51.8146396Z INFO : Response data size: 2768
2022-05-21T14:50:51.8146396Z INFO : Assume obfuscated SAU password
2022-05-21T14:50:51.9552680Z INFO : Updating subscription created with id: Base, rigidname: WindowsCloudServer, baseversion: 1, tag: RECOMMENDED, fixedversion:
2022-05-21T14:50:51.9552680Z INFO : Updating subscription created with id: CloudAV, rigidname: WindowsCloudServerAV, baseversion: 1, tag: RECOMMENDED, fixedversion:
2022-05-21T14:50:51.9552680Z INFO : Updating subscription created with id: HitmanProAlert, rigidname: WindowsCloudServerHitmanProAlert, baseversion: 1, tag: RECOMMENDED, fixedversion:
2022-05-21T14:50:51.9552680Z INFO : Features: APPCNTRL
2022-05-21T14:50:51.9552680Z INFO : Features: AV
2022-05-21T14:50:51.9552680Z INFO : Features: CLEAN
2022-05-21T14:50:51.9552680Z INFO : Features: CORE
2022-05-21T14:50:51.9552680Z INFO : Features: DLP
2022-05-21T14:50:51.9552680Z INFO : Features: DVCCNTRL
2022-05-21T14:50:51.9552680Z INFO : Features: EFW
2022-05-21T14:50:51.9552680Z INFO : Features: FIM
2022-05-21T14:50:51.9552680Z INFO : Features: HBT
2022-05-21T14:50:51.9552680Z INFO : Features: MTD
2022-05-21T14:50:51.9552680Z INFO : Features: NTP
2022-05-21T14:50:51.9552680Z INFO : Features: SAV
2022-05-21T14:50:51.9552680Z INFO : Features: SDU
2022-05-21T14:50:51.9709363Z INFO : Features: WEBCNTRL
2022-05-21T14:50:51.9709363Z INFO : Features: XPD
2022-05-21T14:50:51.9709363Z INFO : Setting https download to: true
2022-05-21T14:50:51.9709363Z INFO : Updating credentials created with username: VNJUN9QBQ7
2022-05-21T14:50:51.9709363Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/authenticate/endpoint/a3ba9d95-800b-d4db-7aa2-590a988542be/role/endpoint
2022-05-21T14:50:51.9709363Z INFO : Request content size: 0
2022-05-21T14:50:51.9709363Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:50:51.9709363Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:50:51.9709363Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:50:51.9709363Z INFO : Certificate check succeeded
2022-05-21T14:50:51.9709363Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:50:52.8210367Z INFO : Response status code: 200
2022-05-21T14:50:52.8210367Z INFO : Response data size: 1116
2022-05-21T14:50:52.8210367Z INFO : Retrieved mcs auth: tenant_id=b1b3d5e1-0264-4587-addd-0e728bb19ec6 device_id=3aabd959-08b0-4dbd-a72a-95a0895824eb
2022-05-21T14:50:52.8366536Z INFO : Restarting MCS Client service if stopped
2022-05-21T14:50:52.8366536Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''.
2022-05-21T14:50:52.8366536Z INFO : About to execute command: Download
2022-05-21T14:50:52.8366536Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2022-05-21T14:50:52.8366536Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\repo
2022-05-21T14:50:52.8366536Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\repo
2022-05-21T14:50:52.8366536Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2022-05-21T14:50:52.8522977Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2022-05-21T14:50:52.8522977Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2022-05-21T14:50:52.8522977Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2022-05-21T14:50:52.8522977Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2022-05-21T14:50:52.8678676Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2022-05-21T14:50:52.8678676Z INFO : About to create directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2022-05-21T14:50:52.8678676Z INFO : Created directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2022-05-21T14:50:52.8678676Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2022-05-21T14:50:52.8678676Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2022-05-21T14:50:52.8678676Z INFO : CRT required: adding 'CRT' feature
2022-05-21T14:50:52.8834964Z INFO : IsWow64Process2 not available on older platforms
2022-05-21T14:50:52.8834964Z INFO : No manually configured proxy
2022-05-21T14:50:52.8834964Z INFO : WinHttp default proxy not set
2022-05-21T14:50:52.9148257Z INFO : WinHttp discovered proxies not found
2022-05-21T14:50:52.9148257Z INFO : Trying update service url sus.sophosupd.com/.../3aabd959-08b0-4dbd-a72a-95a0895824eb with proxy: <direct; no proxy>
2022-05-21T14:50:53.7431132Z INFO : 200 from sus.sophosupd.com/.../3aabd959-08b0-4dbd-a72a-95a0895824eb with proxy: <direct; no proxy> (peer address 52.31.79.43)
2022-05-21T14:50:53.7587012Z INFO : No update caches configured
2022-05-21T14:50:53.7587012Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy>
2022-05-21T14:50:54.5088515Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:50:54.7901472Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 2 of 5)
2022-05-21T14:50:54.8682863Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:50:55.8840876Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 3 of 5)
2022-05-21T14:50:55.9778566Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:51:00.9942984Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 4 of 5)
2022-05-21T14:51:01.0724431Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:51:31.0922661Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 5 of 5)
2022-05-21T14:51:31.1703665Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:51:31.1703665Z INFO : No manually configured proxy
2022-05-21T14:51:31.1703665Z INFO : WinHttp default proxy not set
2022-05-21T14:51:31.1703665Z INFO : WinHttp discovered proxies not found
2022-05-21T14:51:31.1703665Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy>
2022-05-21T14:51:31.2485006Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:51:31.5141646Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 2 of 5)
2022-05-21T14:51:31.5923302Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:51:32.6080789Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 3 of 5)
2022-05-21T14:51:32.7017653Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:51:37.7147280Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 4 of 5)
2022-05-21T14:51:37.9178752Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:52:07.9330250Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.com with proxy: <direct; no proxy> (try 5 of 5)
2022-05-21T14:52:08.0111610Z INFO : 403 from sdds3.sophosupd.com/.../sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat with proxy: <direct; no proxy>
2022-05-21T14:52:08.0111610Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy>
2022-05-21T14:52:08.3237034Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:08.5893647Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 2 of 5)
2022-05-21T14:52:08.7456324Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:09.7613952Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 3 of 5)
2022-05-21T14:52:09.9176621Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:14.9339436Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 4 of 5)
2022-05-21T14:52:15.0902144Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:45.1078742Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 5 of 5)
2022-05-21T14:52:45.2641616Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:45.2641616Z INFO : No manually configured proxy
2022-05-21T14:52:45.2641616Z INFO : WinHttp default proxy not set
2022-05-21T14:52:45.2641616Z INFO : WinHttp discovered proxies not found
2022-05-21T14:52:45.2641616Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy>
2022-05-21T14:52:45.4360594Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:45.7016927Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 2 of 5)
2022-05-21T14:52:45.8579639Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:46.8737271Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 3 of 5)
2022-05-21T14:52:47.0300271Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:52:52.0462760Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 4 of 5)
2022-05-21T14:52:52.2025444Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:53:22.2117568Z INFO : Trying SDDS3 CDN url https://sdds3.sophosupd.net with proxy: <direct; no proxy> (try 5 of 5)
2022-05-21T14:53:22.4930424Z WARNING : Error from https://sdds3.sophosupd.net with proxy: <direct; no proxy>: WinHttpSendRequest failed: The context has expired and can no longer be used. (590615)
2022-05-21T14:53:22.4930424Z WARNING : No reachable update locations
2022-05-21T14:53:22.4930424Z ERROR : Error: Failed to open C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\repo\\suite\\sdds3.WindowsCloudServerAV_1.3.95.273bb7fbb9.dat: The system cannot find the path specified. (3)
2022-05-21T14:53:22.4930424Z ERROR : DownloadCommand::onRun() failed with std::exception: SDDS3 sync failed
2022-05-21T14:53:22.4930424Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2022-05-21T14:53:22.4930424Z ERROR : Installation failed.
2022-05-21T14:53:22.4930424Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/a3ba9d95-800b-d4db-7aa2-590a988542be
2022-05-21T14:53:22.5086722Z INFO : Did not discover an URL for a PAC file
2022-05-21T14:53:22.5086722Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2022-05-21T14:53:22.5086722Z INFO : Set security protocol: 00000800
2022-05-21T14:53:22.5086722Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2022-05-21T14:53:22.5086722Z INFO : Sending request for connection confirmation through potential proxy
2022-05-21T14:53:22.5086722Z INFO : Request content size: 0
2022-05-21T14:53:23.3681496Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:53:23.3681496Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:53:23.3681496Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:53:23.3837770Z INFO : Certificate check succeeded
2022-05-21T14:53:23.3837770Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:53:23.6103926Z INFO : Response status code: 200
2022-05-21T14:53:23.6103926Z INFO : Response data size: 168
2022-05-21T14:53:23.6103926Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2022-05-21T14:53:23.6103926Z INFO : Request content size: 973
2022-05-21T14:53:23.6103926Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:53:23.6260102Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:53:23.6260102Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:53:23.6260102Z INFO : Certificate check succeeded
2022-05-21T14:53:23.6260102Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:53:23.8916762Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2022-05-21T14:53:23.8916762Z INFO : Subject certificate failed validation against root CA: SophosCA1
2022-05-21T14:53:23.9072965Z INFO : Subject certificate failed validation against root CA: SophosCA2
2022-05-21T14:53:23.9072965Z INFO : Certificate check succeeded
2022-05-21T14:53:23.9072965Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2022-05-21T14:53:23.9072965Z INFO : Response status code: 200
2022-05-21T14:53:23.9072965Z INFO : Response data size: 0
 

however, I have a server 2012 R2 I have the same problem when installing the offline package as when installing the online package.

Note:i updating the windows and made sure there is no old antiviures , i have another server 2012 R2 the intercpt X install perfectly

  • Hello There,

    Thank you for reaching us, on the logs I can see that there are domains that are not yet allowed on your FW/Proxy server. Those domains are part of the new endpoint architect that we introduce. which needs to be added in order to proceed with the installation.

    • sus.sophosupd.com
    • sdds3.sophosupd.com
    • sdds3.sophosupd.net

    For more details, you may refer to this knowledge base article

    F
    or your On-prem installation, Kindly share the logs to further check the issue. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community