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Failing autoupdate

funboy321

Hello all.

I have recently installed IE 8 on my Vista Home premium desktop and noticed that the autoupdate of Sophos no longer runs,

I get "could not contact server" error and the little red cross on the Sophos shield in the taskbar. I have entered the update details several times and made sure that they are correct. Previous to IE 8 I had no problems.

I have had a read of http://www.sophos.com/support/knowledgebase/article/59494.html and would like to start by trying this.

The issue I have is that Step 2 states "In the Computer Management window, open Services & Applications | Indexing Service | System | Directories"

I can't find the path above, all I see is "Services" and "WMI Control" and cannot find anything refering to directories to add exclusions.

I googled it a bit and found some references to GPEdit.MSC, which apparently my version of Vista Home doesn't have,

I would sooner have Sophos Autoupdate than the lastest version of IE, so if it is necessary to revert to an older version I am more than happy to do that.

Thanks for your time.

:4714


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  • 0

    Hi Jak, thanks for taking the time to respond. Results from log as requested.

    Trace(2010-Aug-21 17:17:16): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2010-Aug-21 17:17:16): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
    Trace(2010-Aug-21 17:17:16): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
    Trace(2010-Aug-21 17:17:16): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
    Trace(2010-Aug-21 17:17:16): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2010-Aug-21 17:17:16): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2010-Aug-21 17:17:16): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2010-Aug-21 17:17:16): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2010-Aug-21 17:17:16): Considering subscribed products.
    Trace(2010-Aug-21 17:17:16): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Aug-21 17:17:16): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2010-Aug-21 17:17:16): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2010-Aug-21 17:17:16): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2010-Aug-21 17:17:16): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend started
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Aug-21 17:17:16): RMSMessageHandler: ALUpdateStart
    Trace(2010-Aug-21 17:17:16): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Aug-21 17:17:16): ALUpdate(AutoUpdate.Started):
    Trace(2010-Aug-21 17:17:16): UpdateCoordinator::UpdateNow: Entering
    Trace(2010-Aug-21 17:17:16): PopulateCache: Entering
    Trace(2010-Aug-21 17:17:16): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2010-Aug-21 17:17:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2010-Aug-21 17:17:16): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2010-Aug-21 17:17:16): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2010-Aug-21 17:17:16): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1282407436
    Trace(2010-Aug-21 17:17:16): Using top level catalogue sdds.esc95
    Trace(2010-Aug-21 17:17:16): SDDSUpdateLocation, constructor start
    Trace(2010-Aug-21 17:17:16): locConfig.m_server = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:16): Calling check on source.m_address.m_path = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:16): Calling package_source_init
    Trace(2010-Aug-21 17:17:16): Creating package source to represent parent
    Trace(2010-Aug-21 17:17:16): Create package source to represent local cache
    Trace(2010-Aug-21 17:17:16): SDDSUpdateLocation::Constructor finished
    Trace(2010-Aug-21 17:17:16): TrySyncProduct, Calling BeginSync
    Trace(2010-Aug-21 17:17:16): Opened catalogue!
    Trace(2010-Aug-21 17:17:16): Attempting to synchronise load balancing and redirection files
    Trace(2010-Aug-21 17:17:16): Failed to synchronise load balancing and redirection files: http://es-web-2.sophos.com/update/ is not an SDDS warehouse for product SDDS
    Trace(2010-Aug-21 17:17:16): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2010-Aug-21 17:17:16): SDDSUpdate(SyncProduct.Start): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:16): SDDSUpdateLocation caught exception from download: XML_ERROR_INVALID_TOKEN
    Trace(2010-Aug-21 17:17:16): SDDSUpdate(SDDSDownloadFailed): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2010-Aug-21 17:17:17): Calling package_source_init
    Trace(2010-Aug-21 17:17:17): TrySyncProduct, Calling BeginSync
    Trace(2010-Aug-21 17:17:17): File escdp.dat not found. Return code 0x80040f04
    Trace(2010-Aug-21 17:17:17): Could not read master upd file: error 0x80040f04
    Trace(2010-Aug-21 17:17:17): Error -2147217660 in ReadCustomerIDFile
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2010-Aug-21 17:17:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2010-Aug-21 17:17:17): CIDUpdate(SyncProduct.Start): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:17): CIDUpdateLocation::Sync - Updating from http CID: http://es-web-2.sophos.com/update/savxp
    Trace(2010-Aug-21 17:17:17): CIDSync(CidSyncMessage):
    Trace(2010-Aug-21 17:17:17): CIDSync(CidSyncMessage):
    Trace(2010-Aug-21 17:17:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
    Trace(2010-Aug-21 17:17:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2010-Aug-21 17:17:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "http://es-web-2.sophos.com/update/", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
    Trace(2010-Aug-21 17:17:17): CIDUpdate(CIDDownloadFailed): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2010-Aug-21 17:17:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2010-Aug-21 17:17:18): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1282407438
    Trace(2010-Aug-21 17:17:18): Using top level catalogue sdds.esc95
    Trace(2010-Aug-21 17:17:18): SDDSUpdateLocation, constructor start
    Trace(2010-Aug-21 17:17:18): locConfig.m_server = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:18): Calling check on source.m_address.m_path = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:18): Calling package_source_init
    Trace(2010-Aug-21 17:17:18): Creating package source to represent parent
    Trace(2010-Aug-21 17:17:18): Create package source to represent local cache
    Trace(2010-Aug-21 17:17:18): SDDSUpdateLocation::Constructor finished
    Trace(2010-Aug-21 17:17:18): TrySyncProduct, Calling BeginSync
    Trace(2010-Aug-21 17:17:19): Opened catalogue!
    Trace(2010-Aug-21 17:17:19): Attempting to synchronise load balancing and redirection files
    Trace(2010-Aug-21 17:17:19): Failed to synchronise load balancing and redirection files: http://es-web-2.sophos.com/update/ is not an SDDS warehouse for product SDDS
    Trace(2010-Aug-21 17:17:19): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Aug-21 17:17:19): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:19): Synching version 270.0 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Aug-21 17:17:19): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 146dce2bcbba694a66d8b78f52151941x000
    Trace(2010-Aug-21 17:17:19):  and a version entry of 3f930643eb4eb963d64cba4ce131de87x000
    Trace(2010-Aug-21 17:17:19): SDDSUpdate(PrimarySuccess):
    Trace(2010-Aug-21 17:17:19): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1
    Trace(2010-Aug-21 17:17:19): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1
    Trace(2010-Aug-21 17:17:19): ALUpdate(DownloadEnded):
    Trace(2010-Aug-21 17:17:19): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2010-Aug-21 17:17:19): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2010-Aug-21 17:17:20): RMSMessageHandler: ALUpdateEnd
    Trace(2010-Aug-21 17:17:20): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>http://es-web-2.sophos.com/update/</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/</ReadableMessage></Config>
    Trace(2010-Aug-21 17:17:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>http://es-web-2.sophos.com/update/</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/</ReadableMessage></Config>
    Trace(2010-Aug-21 17:17:20): IPCSender::ProcessSend: Listener not ready starting to wait
    Trace(2010-Aug-21 17:17:21): IPCSender::ProcessSend exiting

    :4718
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  • 0

    Hi Jak, thanks for taking the time to respond. Results from log as requested.

    Trace(2010-Aug-21 17:17:16): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2010-Aug-21 17:17:16): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
    Trace(2010-Aug-21 17:17:16): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
    Trace(2010-Aug-21 17:17:16): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
    Trace(2010-Aug-21 17:17:16): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2010-Aug-21 17:17:16): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2010-Aug-21 17:17:16): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2010-Aug-21 17:17:16): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2010-Aug-21 17:17:16): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2010-Aug-21 17:17:16): Considering subscribed products.
    Trace(2010-Aug-21 17:17:16): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Aug-21 17:17:16): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2010-Aug-21 17:17:16): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2010-Aug-21 17:17:16): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2010-Aug-21 17:17:16): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend started
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Aug-21 17:17:16): RMSMessageHandler: ALUpdateStart
    Trace(2010-Aug-21 17:17:16): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2010-Aug-21 17:17:16): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2010-Aug-21 17:17:16): ALUpdate(AutoUpdate.Started):
    Trace(2010-Aug-21 17:17:16): UpdateCoordinator::UpdateNow: Entering
    Trace(2010-Aug-21 17:17:16): PopulateCache: Entering
    Trace(2010-Aug-21 17:17:16): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2010-Aug-21 17:17:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2010-Aug-21 17:17:16): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2010-Aug-21 17:17:16): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2010-Aug-21 17:17:16): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1282407436
    Trace(2010-Aug-21 17:17:16): Using top level catalogue sdds.esc95
    Trace(2010-Aug-21 17:17:16): SDDSUpdateLocation, constructor start
    Trace(2010-Aug-21 17:17:16): locConfig.m_server = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:16): Calling check on source.m_address.m_path = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:16): Calling package_source_init
    Trace(2010-Aug-21 17:17:16): Creating package source to represent parent
    Trace(2010-Aug-21 17:17:16): Create package source to represent local cache
    Trace(2010-Aug-21 17:17:16): SDDSUpdateLocation::Constructor finished
    Trace(2010-Aug-21 17:17:16): TrySyncProduct, Calling BeginSync
    Trace(2010-Aug-21 17:17:16): Opened catalogue!
    Trace(2010-Aug-21 17:17:16): Attempting to synchronise load balancing and redirection files
    Trace(2010-Aug-21 17:17:16): Failed to synchronise load balancing and redirection files: http://es-web-2.sophos.com/update/ is not an SDDS warehouse for product SDDS
    Trace(2010-Aug-21 17:17:16): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2010-Aug-21 17:17:16): SDDSUpdate(SyncProduct.Start): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:16): SDDSUpdateLocation caught exception from download: XML_ERROR_INVALID_TOKEN
    Trace(2010-Aug-21 17:17:16): SDDSUpdate(SDDSDownloadFailed): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2010-Aug-21 17:17:17): Calling package_source_init
    Trace(2010-Aug-21 17:17:17): TrySyncProduct, Calling BeginSync
    Trace(2010-Aug-21 17:17:17): File escdp.dat not found. Return code 0x80040f04
    Trace(2010-Aug-21 17:17:17): Could not read master upd file: error 0x80040f04
    Trace(2010-Aug-21 17:17:17): Error -2147217660 in ReadCustomerIDFile
    Trace(2010-Aug-21 17:17:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2010-Aug-21 17:17:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2010-Aug-21 17:17:17): CIDUpdate(SyncProduct.Start): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:17): CIDUpdateLocation::Sync - Updating from http CID: http://es-web-2.sophos.com/update/savxp
    Trace(2010-Aug-21 17:17:17): CIDSync(CidSyncMessage):
    Trace(2010-Aug-21 17:17:17): CIDSync(CidSyncMessage):
    Trace(2010-Aug-21 17:17:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
    Trace(2010-Aug-21 17:17:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
    Trace(2010-Aug-21 17:17:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "http://es-web-2.sophos.com/update/", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
    Trace(2010-Aug-21 17:17:17): CIDUpdate(CIDDownloadFailed): SAVXP, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2010-Aug-21 17:17:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2010-Aug-21 17:17:18): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2010-Aug-21 17:17:18): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1282407438
    Trace(2010-Aug-21 17:17:18): Using top level catalogue sdds.esc95
    Trace(2010-Aug-21 17:17:18): SDDSUpdateLocation, constructor start
    Trace(2010-Aug-21 17:17:18): locConfig.m_server = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:18): Calling check on source.m_address.m_path = http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:18): Calling package_source_init
    Trace(2010-Aug-21 17:17:18): Creating package source to represent parent
    Trace(2010-Aug-21 17:17:18): Create package source to represent local cache
    Trace(2010-Aug-21 17:17:18): SDDSUpdateLocation::Constructor finished
    Trace(2010-Aug-21 17:17:18): TrySyncProduct, Calling BeginSync
    Trace(2010-Aug-21 17:17:19): Opened catalogue!
    Trace(2010-Aug-21 17:17:19): Attempting to synchronise load balancing and redirection files
    Trace(2010-Aug-21 17:17:19): Failed to synchronise load balancing and redirection files: http://es-web-2.sophos.com/update/ is not an SDDS warehouse for product SDDS
    Trace(2010-Aug-21 17:17:19): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Aug-21 17:17:19): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, http://es-web-2.sophos.com/update/
    Trace(2010-Aug-21 17:17:19): Synching version 270.0 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2010-Aug-21 17:17:19): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 146dce2bcbba694a66d8b78f52151941x000
    Trace(2010-Aug-21 17:17:19):  and a version entry of 3f930643eb4eb963d64cba4ce131de87x000
    Trace(2010-Aug-21 17:17:19): SDDSUpdate(PrimarySuccess):
    Trace(2010-Aug-21 17:17:19): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1
    Trace(2010-Aug-21 17:17:19): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1
    Trace(2010-Aug-21 17:17:19): ALUpdate(DownloadEnded):
    Trace(2010-Aug-21 17:17:19): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2010-Aug-21 17:17:19): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2010-Aug-21 17:17:20): RMSMessageHandler: ALUpdateEnd
    Trace(2010-Aug-21 17:17:20): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>http://es-web-2.sophos.com/update/</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/</ReadableMessage></Config>
    Trace(2010-Aug-21 17:17:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>http://es-web-2.sophos.com/update/</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/</ReadableMessage></Config>
    Trace(2010-Aug-21 17:17:20): IPCSender::ProcessSend: Listener not ready starting to wait
    Trace(2010-Aug-21 17:17:21): IPCSender::ProcessSend exiting

    :4718
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