"Could not contact server" error

Question

We are evaluating Sophos ESDP and will purchase it if it works as needed. Our network is a win2k8 domain. On all of the systems that I've deployed the Endpoint security and control client from Enterprise Console they are getting the 'Could not contact server' error message when it tries updating so the client is disabled. I've deployed it to XP, wink3, win2k8, win2k8 r2, vista, and win7 and none worked. One of the win2k8 r2 server didn't work then about a day later it started updating and working on it's own. Nothing was changed on that system from the time it wasn't working until it did work. I saw a knowledgebase article about adding the local SophosSAU*0 user to the local 'User's group. I did that and it still doesn't work. That is not an acceptable answer in the first place since the whole point of a centrally managed system is that we should NEVER have to touch the client/workstation. It should all be done centrally from Enterprise Console, group policy and/or System Center. If I ever have to touch the workstations to make this work and maintain except on the rarest of occasions then your product is a no go. I've also turned off the firewalls to test and it's still not working. Speaking of firewalls, what ports does the system use to communicate that need to be opened.

Thanks,

Patrick

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raincute · Accepted Answer

Thats the same error message that I received when I install the SEC4 and when it prompt me to enter the UN and PW it tells me that error.

Here's the exact message

Could not contact the server. Check that the details are correct, and that theres no a problem with the network.

What I did first is to ping any website - Yes it can, still the same error message

Tried to use Proxy - The error message was change "Timeout"

I tried to uninstall only the console still Could not contact the server

To resolve the problem

Check the internet options- uncheck the Proxy there possible is that you are using a proxy for you to block downloading

Because you can try to surf the net and ping any website but cannot get the subscription.

And that's resolve my problem.