anyone seeing the same, Sophos (SAV for Mac) delivers the named error message (that it cannot update). I think Sophos starts loading something, but then the action (installation?) fails, it does the same for the second server, then nothing but the error message.
Happens since about 2 days (Aug 2nd or 3rd, 2021).
It's strange, since SAV 9 shall still be supported:
"SAV for Mac: Version 9
SEC managed: 20 July 2023Standalone: 20 July 2023"
It's annoying since I get the updates from my ex-university (they run an update server). However, the server credentials I don't know as they are part of the initial installation files that I got (being a student there) from them (and it is fine to continue to use it - the laptop actually was bought by me via the university and we all did get along software to be used also after university). Thus, once lost the connection from this plan (b/c reinstalling from scratch) one needs to buy new software again.
Any idea how to remedy this?
Where are the server credentials / passwords stored? Could I take those files and add them onto a new installation manually to get running again?
I'm not Sophos but ... That an article mentioning or applying to an older OS version still exists does not mean that this version is supported.
all finicky licensing questions aside, methinks the culprit is your OS. High Sierra is officially no longer supported since October 2020.Seems there was a generous grace period until around end of July - AFAIK all 9.10.x, releases, first one November 2020, still supported updating on High Sierra. The recently released 9,11.0 no longer supports High Sierra.
Hello QC I found a conflict with the information provided:
it says the supported OS for MAC with Sophos is the version 10.14 as per below:
but then there is an additional article for HIGH SIERRA:
Could you please clarify?
Thank you Christian
Christian is correct. The current supported platform for MacOS is what is listed in the first KBA. The second one detailed an issue we had in the past and does not constitute a statement of support of that OS at this time.
We do review KBAs and archive ones that aren't needed anymore. I will flag this KBA for the next review period.
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