Can't execute Auto Update

Trace(2021-Jan-04 17:20:07): ALUpdate is starting.
Trace(2021-Jan-04 17:20:07): AutoUpdate version: 5.16
Trace(2021-Jan-04 17:20:07): Build : 217387
Trace(2021-Jan-04 17:20:07): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2021-Jan-04 17:20:07): =========================
Trace(2021-Jan-04 17:20:07): Process security set successfully
Trace(2021-Jan-04 17:20:07): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2021-Jan-04 17:20:07): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos.
Trace(2021-Jan-04 17:20:07): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2021-Jan-04 17:20:07): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2021-Jan-04 17:20:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2021-Jan-04 17:20:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2021-Jan-04 17:20:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2021-Jan-04 17:20:07): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2021-Jan-04 17:20:07): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2021-Jan-04 17:20:07): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2021-Jan-04 17:20:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2021-Jan-04 17:20:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2021-Jan-04 17:20:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2021-Jan-04 17:20:07): Computer is a not possible cluster
Trace(2021-Jan-04 17:20:07): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2021-Jan-04 17:20:07): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2021-Jan-04 17:20:07): Considering subscribed products.
Trace(2021-Jan-04 17:20:07): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2021-Jan-04 17:20:07): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2021-Jan-04 17:20:07): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2021-Jan-04 17:20:07): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2021-Jan-04 17:20:07): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2021-Jan-04 17:20:07): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2021-Jan-04 17:20:07): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2021-Jan-04 17:20:07): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2021-Jan-04 17:20:07): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2021-Jan-04 17:20:07): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2021-Jan-04 17:20:07): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2021-Jan-04 17:20:07): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2021-Jan-04 17:20:07): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2021-Jan-04 17:20:07): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2021-Jan-04 17:20:07): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2021-Jan-04 17:20:07): IPCSender::ProcessSend started
Trace(2021-Jan-04 17:20:07): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2021-Jan-04 17:20:07): RMSMessageHandler: ALUpdateStart
Trace(2021-Jan-04 17:20:07): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2021-Jan-04 17:20:07): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2021-Jan-04 17:20:07): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2021-Jan-04 17:20:07): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started ***************
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Entering
Trace(2021-Jan-04 17:20:07): PopulateCache: Entering
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: current platform is WIN_81_SVR_X64 reelase:
Trace(2021-Jan-04 17:20:07): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2021-Jan-04 17:20:07): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2021-Jan-04 17:20:07): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2021-Jan-04 17:20:07): ProductFactory::Create: SAU Product
Trace(2021-Jan-04 17:20:07): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2021-Jan-04 17:20:07): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2021-Jan-04 17:20:07): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2021-Jan-04 17:20:07): Processing CID update location: \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2021-Jan-04 17:20:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2021-Jan-04 17:20:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2021-Jan-04 17:20:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2021-Jan-04 17:20:07): Calling package_source_init
Trace(2021-Jan-04 17:20:07): TrySyncProduct, Calling BeginSync
Trace(2021-Jan-04 17:20:07): Logging on network access user
Trace(2021-Jan-04 17:20:07): Adding account right SeServiceLogonRight to Network Access Account
Trace(2021-Jan-04 17:20:07): Attempting to make a connection to remote machine \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): Connection to remote machine \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\ successful
Trace(2021-Jan-04 17:20:07): Custom certificate already present.
Trace(2021-Jan-04 17:20:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2021-Jan-04 17:20:07): Remote connection over UNC.
Trace(2021-Jan-04 17:20:07): Read file master.upd (Remote).
Trace(2021-Jan-04 17:20:07): Synchronised file root.upd (Local).
Trace(2021-Jan-04 17:20:07): Synchronised file escdp.dat (Local).
Trace(2021-Jan-04 17:20:07): No file expired_credential.dat.
Trace(2021-Jan-04 17:20:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2021-Jan-04 17:20:07): Synchronised file ProductID.dat (Local).
Trace(2021-Jan-04 17:20:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2021-Jan-04 17:20:07): Synchronised file order.xml (Local).
Trace(2021-Jan-04 17:20:07): ParseCustomerIDFile: completed: 0
Trace(2021-Jan-04 17:20:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2021-Jan-04 17:20:07): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): Checksum found in master.upd matches cached cidsync.upd : 872bde21. Skipping download
Trace(2021-Jan-04 17:20:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2021-Jan-04 17:20:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2021-Jan-04 17:20:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2021-Jan-04 17:20:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2021-Jan-04 17:20:07): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): Checksum found in master.upd matches cached cidsync.upd : e2d89f0d. Skipping download
Trace(2021-Jan-04 17:20:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2021-Jan-04 17:20:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2021-Jan-04 17:20:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): Checksum found in master.upd matches cached cidsync.upd : 71c40dc4. Skipping download
Trace(2021-Jan-04 17:20:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2021-Jan-04 17:20:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2021-Jan-04 17:20:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): Checksum found in master.upd matches cached cidsync.upd : 346c126b. Skipping download
Trace(2021-Jan-04 17:20:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::Prepare... entered
Trace(2021-Jan-04 17:20:07): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\manifest.dat
Trace(2021-Jan-04 17:20:07): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.manifest.dat
Trace(2021-Jan-04 17:20:07): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\telemsup\telemetry.manifest.dat
Trace(2021-Jan-04 17:20:07): CheckManifest completed successfully
Trace(2021-Jan-04 17:20:07): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File exists and appears valid.
Trace(2021-Jan-04 17:20:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2021-Jan-04 17:20:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): Optional product not found in master.upd. Skipping download
Trace(2021-Jan-04 17:20:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2021-Jan-04 17:20:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2021-Jan-04 17:20:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\SMA-MBR-02\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2021-Jan-04 17:20:07): Checksum found in master.upd matches cached cidsync.upd : b9d0ac1a. Skipping download
Trace(2021-Jan-04 17:20:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2021-Jan-04 17:20:07): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2021-Jan-04 17:20:07): SAUControlConfigParser:: Cache path: "C:\ProgramData\Sophos\AutoUpdate\cache\sau"
Trace(2021-Jan-04 17:20:07): SAUControlConfigParser: SAUControl config path is: "C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.xml"
Trace(2021-Jan-04 17:20:07): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.manifest.dat
Trace(2021-Jan-04 17:20:07): CheckManifest completed successfully
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2021-Jan-04 17:20:07): InstallSequencer:: Cache path: "C:\ProgramData\Sophos\AutoUpdate\cache"
Trace(2021-Jan-04 17:20:07): InstallSequencer: order.xml path is: "C:\ProgramData\Sophos\AutoUpdate\cache\order.xml"
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2021-Jan-04 17:20:07): Null update
Trace(2021-Jan-04 17:20:07): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate...
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2021-Jan-04 17:20:07): Null update
Trace(2021-Jan-04 17:20:07): ALUpdate(Action.Skipped): Installation of Sophos Endpoint Defense skipped
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate...
Trace(2021-Jan-04 17:20:07): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: Subfolder = sed64 productID = {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.custom
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File exists and appears valid.
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate complete.
Trace(2021-Jan-04 17:20:07): Updating plugin cache for Sophos Endpoint Defense
Trace(2021-Jan-04 17:20:07): Successfully updated plugin cache for Sophos Endpoint Defense
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2021-Jan-04 17:20:07): Null update
Trace(2021-Jan-04 17:20:07): ALUpdate(Action.Skipped): Installation of RMSNT skipped
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate...
Trace(2021-Jan-04 17:20:07): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File exists and appears valid.
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate complete.
Trace(2021-Jan-04 17:20:07): Updating plugin cache for RMSNT
Trace(2021-Jan-04 17:20:07): Successfully updated plugin cache for RMSNT
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2021-Jan-04 17:20:07): Null update
Trace(2021-Jan-04 17:20:07): ALUpdate(Action.Skipped): Installation of SAVXP skipped
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate...
Trace(2021-Jan-04 17:20:07): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File exists and appears valid.
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate complete.
Trace(2021-Jan-04 17:20:07): Updating plugin cache for SAVXP
Trace(2021-Jan-04 17:20:07): Successfully updated plugin cache for SAVXP
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2021-Jan-04 17:20:07): Null update
Trace(2021-Jan-04 17:20:07): ALUpdate(Action.Skipped): Installation of Sophos Network Threat Protection skipped
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate...
Trace(2021-Jan-04 17:20:07): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: Subfolder = ntp64 productID = {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.custom
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File exists and appears valid.
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate complete.
Trace(2021-Jan-04 17:20:07): Updating plugin cache for Sophos Network Threat Protection
Trace(2021-Jan-04 17:20:07): Successfully updated plugin cache for Sophos Network Threat Protection
Trace(2021-Jan-04 17:20:07): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2021-Jan-04 17:20:07): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2021-Jan-04 17:20:07): Null update
Trace(2021-Jan-04 17:20:07): ALUpdate(Action.Skipped): Installation of Sophos AutoUpdate skipped
Trace(2021-Jan-04 17:20:07): Updating subscription information from product ID data.
Trace(2021-Jan-04 17:20:07): Rigid name: F26F7EC0-1302-4DA7-8B6B-A5383051D41A
Trace(2021-Jan-04 17:20:07): Version: 10.8.9.2.3790.4
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate...
Trace(2021-Jan-04 17:20:07): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2021-Jan-04 17:20:07): CustomFileMap::Read: File exists and appears valid.
Trace(2021-Jan-04 17:20:07): CIDUpdateLocation::OnNullUpdate complete.
Trace(2021-Jan-04 17:20:07): Updating plugin cache for Sophos AutoUpdate
Trace(2021-Jan-04 17:20:07): Successfully updated plugin cache for Sophos AutoUpdate
Trace(2021-Jan-04 17:20:07): SetLastUpdateMechanism: For product: Sophos Endpoint Defense, LastUpdateMechanism is: CID
Trace(2021-Jan-04 17:20:07): SetLastUpdateMechanism: For product: RMSNT, LastUpdateMechanism is: CID
Trace(2021-Jan-04 17:20:07): SetLastUpdateMechanism: For product: SAVXP, LastUpdateMechanism is: CID
Trace(2021-Jan-04 17:20:07): SetLastUpdateMechanism: For product: Sophos Network Threat Protection, LastUpdateMechanism is: CID
Trace(2021-Jan-04 17:20:07): SetLastUpdateMechanism: For product: Sophos AutoUpdate, LastUpdateMechanism is: CID
Trace(2021-Jan-04 17:20:07): RMSMessageHandler: ALUpdateEnd
Trace(2021-Jan-04 17:20:07): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2021-Jan-04 17:20:07): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2021-Jan-04 17:20:07): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2021-Jan-04 17:20:07): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2021-Jan-04 17:20:07): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2021-Jan-04 17:20:07): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2021-Jan-04 17:20:07): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2021-Jan-04 17:20:07): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2021-01-03 16:20:06, Offset 1409, Offset Time 2021-01-03 16:43:35
Trace(2021-Jan-04 17:20:07): Telemetry::HasTelemetrySchedulePeriodElapsed 153: Telemetry schedule has elapsed.
Trace(2021-Jan-04 17:20:07): Telemetry::SubmitTelemetry 408: Gathering Telemetry
Trace(2021-Jan-04 17:20:12): IPCSender::ProcessSend exiting
Trace(2021-Jan-04 17:20:12): ALUpdate finished

Can someone please help me.All servers are affected.

Kind regards,

Ash