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Failed to install savxp: general error

I am getting the following error on a computer.

This is from the Sophos Anti-Virus Install log.txt

2020-08-20 09:30:19 Info: Detected version of SAV has major version number: 10
2020-08-20 09:30:19 Info: Using Sophos updating modes (MSI: N, VDL: 2, IDE: 2)
2020-08-20 09:30:19 GetProperty() - Unable to get product-type
2020-08-20 09:30:19 Info: productType: 0
2020-08-20 09:30:19 PROCESSOR_ARCHITECTURE environment variable is: AMD64
2020-08-20 09:30:19 Info: Logging started: installing/upgrading Sophos Anti-Virus
2020-08-20 09:30:19 Info: InstallFromPath is: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\
2020-08-20 09:30:19 Info: InstallToPath is:
2020-08-20 09:30:19 Info: Detected version of SAV has major version number: 10
2020-08-20 09:30:19 Info: Detected version of SAV has minor version number: 8
2020-08-20 09:30:19 Info: registryInstallTo [overriding InstallToPath] is: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
2020-08-20 09:30:19 Checking for problem versions of SAVI - Install path:C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
2020-08-20 09:30:19 Veex.dll version '3.74.1.2432'
2020-08-20 09:30:19 INFO: Checking the validity of the VDL manifest file.
2020-08-20 09:30:20 ERROR: A file listed in the manifest did not match the file found at the target directory.
2020-08-20 09:30:20 ERROR: Failed to validate the VDL data manifest file.



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  • Christian, 

    Prehaps - either that or a reinstall, but I don't like that every time there is an issue the solutions is to reinstall.

    This is what I see in the event dashboard

    Aug 20, 2020 6:38 PM One or more Sophos services are missing or not running
    Aug 20, 2020 6:24 PM All Sophos services are running
    Aug 20, 2020 12:44 AM Failed to install sau: general error.
    Aug 19, 2020 8:04 PM ERROR: Could not find a source for updated packages.
    Aug 18, 2020 8:37 PM Failed to install sau: general error.
    Aug 17, 2020 5:52 PM Failed to install sau: general error.
    Aug 16, 2020 4:51 PM Failed to install sau: general error.

    Is there logs somewhere else that I could look at?

    Penny

  • Christian, 

    Upon further investigation with my technician - He has informed me that the client does not have very good internet connection. Sophos is unable to complete the download and update properly. Will be sending a tech onsite.

    Thanks

    Penny