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Standalone install not updating

Hello,

I have a new work computer that I needed to install Sophos on. My old work computer was running Sophos Endpoint 10.8.

I followed the instructions in the post linked below, which were helpful and I was able to get Sophos installed and updating.

However, the new installation of Sophos is only version 9.5. I had the impression that it would update automatically to version 10.8, but it seems like the AutoUpdate program is skipping through downloading the upgrades (when I force an update, "downloading package 1 of 3" displays quickly and then disappears). Does anybody know how I can upgrade Sophos to version 10.8?

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0 Matteo S over 4 years ago

I looked in the AutoUpdate folder and there is no log I could find in there. However, there is a subfolder called "Logs" that has four different logs called "ALUpdate" and many numbers (which appear to be time/date). Are these the logs you are requesting?
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0 MEric over 4 years ago in reply to Matteo S

Yes these are the log files. You are correct about the numbers indicating time/date. Are you able to share with us the newest log?
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0 MEric over 4 years ago in reply to Matteo S

Yes these are the log files. You are correct about the numbers indicating time/date. Are you able to share with us the newest log?
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