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Linux: Update fails with error Aborting the installation. Please remove the existing installation using KBA133542

Markus Fischer

Hi,

since January 2nd my sophos update does not work anymore, before it worked fine. 

The log is:

Failed to replicate from \\Server\SophosUpdate\CIDs\S000\savlinux
Failed to update from primary update source. Redirecting to secondary update source.
Updating from versions - SAV: 9.16.0, Engine: 3.77.1, Data: 5.70
Warning: There is another installation of Sophos Anti-Virus on this computer.
Aborting the installation. Please remove the existing installation using KBA133542.
Failed to update Sophos Anti-Virus

The location \\Server\SophosUpdate\CIDs\S000\savlinux is reachable via terminal. Can you please give me a hint what the cause might be here? I also added the debug log of the update. My Distribution is Ubuntu 18.04. My sophos version data:

Copyright 1989-2019 Sophos Limited. All rights reserved.
Sophos Anti-Virus = 9.16.0
Build Revision = 2821170
Threat detection engine = 3.77.1
Threat data = 5.70
Threat count = 44562629
Threat data release = Di 19 Nov 2019 00:00:00
Last update = Do 02 Jan 2020 09:09:35 CET

Fullscreen sophos-update-debug.log Download 
2020-01-07 09:38:50,950 DEBUG savupdate.util.Logger: Logging to /opt/sophos-av/log/savupdate-debug.log
2020-01-07 09:38:51,487 WARNING savupdate.util.Logger: ATTEMPTING_TO_UPDATE_FROM \\Server\SophosUpdate\CIDs\S000\savlinux
2020-01-07 09:38:51,487 DEBUG savupdate.util.Logger: READ \\Server\SophosUpdate\CIDs\S000\savlinux/cidsync.upd
2020-01-07 09:38:52,159 DEBUG savupdate.util.Logger: READ /opt/sophos-av/update/cache/Primary/cidsync.upd
2020-01-07 09:38:52,200 ERROR savupdate.Updater: SavupdateException
Traceback (most recent call last):
  File "Updater.py", line 179, in tryUpdate
  File "Updater.py", line 147, in update
  File "CidUpdater.py", line 209, in update
  File "CidUpdater.py", line 159, in tryUpdate
  File "CidUpdater.py", line 130, in updateFromTopLevelCidsync
  File "CidUpdater.py", line 74, in updateFromCidsync
  File "CidUpdater.py", line 43, in updateFromCid
  File "CidSimple.py", line 131, in replicate
  File "UpdIndex.py", line 135, in __init__
  File "UpdIndex.py", line 162, in parseContents
  File "UpdIndex.py", line 178, in reparseContents
UpdIndexInvalidException: Incorrect checksum
2020-01-07 09:38:52,200 DEBUG savupdate.util.Logger: FAILED-TO-UPDATE-FROM \\Server\SophosUpdate\CIDs\S000\savlinux
2020-01-07 09:38:52,201 DEBUG savupdate.util.Logger: SECONDARY-REPORT-AS-ERROR
2020-01-07 09:38:52,201 DEBUG savupdate.Updater: Scheduled Update: Day=None, Time=None, supplementOnly=False
2020-01-07 09:38:52,201 DEBUG savupdate.sdds.SddsUpdater: Syncing both products and supplements because source changed: \\Server\SophosUpdate\CIDs\S000\savlinux/cidsync.upd vs. SOPHOS
2020-01-07 09:38:52,201 WARNING savupdate.util.Logger: SDDS_UPDATE_SOURCE_IS SOPHOS
2020-01-07 09:38:52,201 INFO savupdate.sdds.SddsUpdater: Setting default Sophos Aliases
2020-01-07 09:38:52,203 DEBUG savupdate.util.Logger: This system is SAV10 capable
2020-01-07 09:38:52,203 DEBUG savupdate.sdds.SddsUpdater: No update caches configured
2020-01-07 09:38:52,203 DEBUG savupdate.sdds.SddsUpdater: Updating using HTTPS
2020-01-07 09:38:52,217 DEBUG savupdate.sdds.SddsUpdater: Adding update source: direct [HTTPS]
2020-01-07 09:38:52,919 DEBUG savupdate.util.Logger: Other Product line=2C8166CD-F834-49D5-9473-721B4F2B9F62 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 76, 0, 4224)
2020-01-07 09:38:52,919 DEBUG savupdate.util.Logger: Other Product line=2C8166CD-F834-49D5-9473-721B4F2B9F62 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 77, 1, 6331)
2020-01-07 09:38:52,919 DEBUG savupdate.util.Logger: Other Product line=20017F06-91B8-4547-86DA-6A69C6C9C886 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 8, 4, 15867)
2020-01-07 09:38:52,919 DEBUG savupdate.util.Logger: Other Product line=20017F06-91B8-4547-86DA-6A69C6C9C886 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 8, 5, 18097)
2020-01-07 09:38:52,919 DEBUG savupdate.util.Logger: Other Product line=20017F06-91B8-4547-86DA-6A69C6C9C886 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 9, 5, 18494)
2020-01-07 09:38:52,919 DEBUG savupdate.util.Logger: Other Product line=20017F06-91B8-4547-86DA-6A69C6C9C886 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 9, 6, 18863)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=8BAA10C1-3844-465E-919C-D778A5407708 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 8, 4, 24867)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=8BAA10C1-3844-465E-919C-D778A5407708 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 8, 5, 27097)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=8BAA10C1-3844-465E-919C-D778A5407708 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 9, 5, 27494)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=8BAA10C1-3844-465E-919C-D778A5407708 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 9, 6, 27863)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 7, 0, 316)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 7, 1, 19)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=7381C59E-B205-422E-9838-3D6C21425867 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (4,)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=WEB_CONFIG (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 1)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=7D48A012-0C64-4F21-BA27-A9CEDF442749 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (0, 0, 0)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=B5E7E2A7-3B64-437D-801F-21CC9D67CC6D (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 1, 0, 0)
2020-01-07 09:38:52,920 DEBUG savupdate.util.Logger: Other Product line=4DB41E90-DC56-41DC-B91E-9B8E537489A8 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 0, 6, 50)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=F8FFD42E-47AC-4CFF-9E27-EC84ED62128E (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 3, 1, 2)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=StandaloneWindows (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3771, 1)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=D918120F-5C45-4e77-BEBF-7D921273B2E0 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 0, 312, 7)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=D918120F-5C45-4e77-BEBF-7D921273B2E0 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 0, 313, 30)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=BD3D3F43-188F-4930-86C4-54343CC78289 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 0, 7, 2)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=BD3D3F43-188F-4930-86C4-54343CC78289 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (2, 1, 2, 8000)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=C58B1255-C24E-43d6-B2EB-9FB302B42E99 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 0, 312, 7)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=C58B1255-C24E-43d6-B2EB-9FB302B42E99 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 0, 313, 30)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=1129226C-32AB-4B72-85E1-A9CC8DFBC859 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 0, 7, 2)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=1129226C-32AB-4B72-85E1-A9CC8DFBC859 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (2, 1, 2, 8000)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (4, 1, 1, 127)
2020-01-07 09:38:52,921 DEBUG savupdate.util.Logger: Other Product line=390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (4, 1, 2, 24)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=8087796B-2289-4897-98A5-58FF23DAAFD0 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 2, 2, 50)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=8087796B-2289-4897-98A5-58FF23DAAFD0 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 8, 77, 8000)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=AFB2EB41-7301-4143-90D0-D19ADD7CA53D (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 2, 2, 50)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=AFB2EB41-7301-4143-90D0-D19ADD7CA53D (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 8, 77, 8000)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=95AD0346-BA6B-4F43-B6F0-1F74241BECDA (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 4, 0, 1402)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=95AD0346-BA6B-4F43-B6F0-1F74241BECDA (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 4, 0, 2117)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=9BF40A4E-23AE-48be-9974-5A1F261DBEE8 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (5, 14, 36, 36)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=9BF40A4E-23AE-48be-9974-5A1F261DBEE8 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (5, 15, 166, 166)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=2DE69C24-D975-47b2-8D2F-6BEA861A9C75 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (1, 0, 1510, 0)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=2DE69C24-D975-47b2-8D2F-6BEA861A9C75 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (2, 0, 1103, 0)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=2DE69C24-D975-47b2-8D2F-6BEA861A9C75 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 0, 2455, 0)
2020-01-07 09:38:52,922 DEBUG savupdate.util.Logger: Other Product line=E17FE03B-0501-4aaa-BC69-0129D965F311 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 227, 3741, 15990)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=E17FE03B-0501-4aaa-BC69-0129D965F311 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 2, 363, 3741, 15987)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=E17FE03B-0501-4aaa-BC69-0129D965F311 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 227, 3771, 16869)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=7ba49542-049c-4154-aad9-cf19a9ec7be5 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10,)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=7ba49542-049c-4154-aad9-cf19a9ec7be5 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 3, 99999)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=7ba49542-049c-4154-aad9-cf19a9ec7be5 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3771, 99999)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=7ba49542-049c-4154-aad9-cf19a9ec7be5 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3741, 99999)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 3, 99999)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 2, 4, 99999)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3771, 99999)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3741, 99999)
2020-01-07 09:38:52,923 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 2, 4, 3741, 1)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 3, 3741, 1)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3741, 2)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3771, 1)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=F26F7EC0-1302-4DA7-8B6B-A5383051D41A (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (10, 8, 4, 4, 3771, 8)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 74, 2, 0)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 77, 1, 3)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=16847572-641A-4310-94FB-7530471C2A25 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 74, 2, 0)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=16847572-641A-4310-94FB-7530471C2A25 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (3, 77, 1, 3)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 15, 1, 0, 82)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Other Product line=1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 (we want 5CF594B0-9FED-4212-BA91-A4077CB1D1F3), version (9, 16, 0, 0, 33)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Our product line=5CF594B0-9FED-4212-BA91-A4077CB1D1F3, version (9, 15, 1, 3742, 206)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Our product line=5CF594B0-9FED-4212-BA91-A4077CB1D1F3, version (9, 16, 0, 3771, 211)
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger: Selecting package using fixed policy
2020-01-07 09:38:52,924 DEBUG savupdate.util.Logger:  following fixed strategy for version (9, 16, 0, 3771, 211)
2020-01-07 09:38:52,925 DEBUG savupdate.util.Logger: SDDS synchronise products and supplements
2020-01-07 09:38:53,845 DEBUG savupdate.util.Logger: SDDS synchronise result=0
2020-01-07 09:38:53,845 INFO savupdate.sdds.SddsUpdater: Forcing distribution to local cache directory
2020-01-07 09:38:56,708 DEBUG savupdate.util.Logger: SDDS distribute result=0
2020-01-07 09:38:56,709 DEBUG savupdate.util.Logger: SDDS get_distribution_status=0
2020-01-07 09:38:59,584 DEBUG savupdate.util.Logger: log_entry: [I40394] Successfully downloaded customer file
2020-01-07 09:38:59,584 DEBUG savupdate.util.Logger: log_entry: [I96736] Looking for package 5CF594B0-9FED-4212-BA91-A4077CB1D1F3 9.16.0.3771.211
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I49502] Found supplement VDL LATEST
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I45378] Found included product 1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 9.16.0.0.33
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I45378] Found included product D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD 3.77.1.3
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I45378] Found included product 16847572-641A-4310-94FB-7530471C2A25 3.77.1.3
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I49502] Found supplement IDE571 LATEST
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I49502] Found supplement TBPS1.25 LATEST 1
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I49502] Found supplement IDE572 LATEST
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I49502] Found supplement IDE573 LATEST
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product 5CF594B0-9FED-4212-BA91-A4077CB1D1F3 322
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product VDL 99
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product 1CD8A803-6047-47BC-8CBE-2D4AEB37BEE2 84
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product D9BB257D-ADE6-47C9-B09E-1ACB33A88EDD 32
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product 16847572-641A-4310-94FB-7530471C2A25 25
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product IDE571 105
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product TBPS1.25 32
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product IDE572 187
2020-01-07 09:38:59,585 DEBUG savupdate.util.Logger: log_entry: [I19463] Syncing product IDE573 1
2020-01-07 09:38:59,587 DEBUG savupdate.util.Logger: UPDATING_FROM_VERSION 9.16.0 3.77.1 5.70
2020-01-07 09:38:59,587 INFO savupdate.util.Logger: MSG_COMPOUNDSINK_VALIDATE_START /opt/sophos-av/update/cache/Secondary
2020-01-07 09:38:59,877 INFO savupdate.util.Logger: MSG_COMPOUNDSINK_VALIDATE_OK /opt/sophos-av/update/cache/Secondary
2020-01-07 09:38:59,877 INFO savupdate.util.Logger: RUNNING_INSTALLER /opt/sophos-av/update/cache/Secondary
2020-01-07 09:39:00,276 DEBUG savupdate.util.Logger: MSG_RTC_UPDATE_FAIL
2020-01-07 09:39:00,279 DEBUG savupdate.Updater: Successfully reported update to savd



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