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Odd Issues with Enterprise Console 4.5

Longun

Hi all.


I've been doing a quick lab with 4.5 before putting it into production but I've encountered a few issues.


For information I'm running on 2008 SP2 x64.  Using the inbuilt SQL express 2008 although in production it will use the full fat version.

Now the issues.

First the Sophos Management Service won't start correctly.  The service seems to start if left over night (Possible SQL slow to start issue?) I don't know SQL very well but was wondering if the database is starting correctly.  I'm getting two events.  In System I get Event ID 7031, "The service terminated unexpectedly".  In the application logs I've got Event ID 8004 " Data: 0x80007042b - The process terminated unexpectedly".

The other issue is the console, the status window appears to have frozen.  Lab PC's are updating ok and polices appear to be applying as I can see the changes on the endpoints when I change something in the policy but the console still shows them as "awaiting policy transfer".


I'll be raising a support call later but thought I'd ask on here first.

:3745


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  • 0

    The only error I can find is this: Failed to connect to the SUM host: connection was refused

    This appears a few times in the log on the server, I've attached a sample below.  I can't see the same error on the clients.

    06.07.2010 20:45:11 0654 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Agent/Logs/Agent-20100706-194511.log
    06.07.2010 20:45:11 0654 I Sophos Management Agent 3.2.0.2013 starting...
    06.07.2010 20:45:11 0774 I AdapterManager::LoadAdapter, adapter ALC does not export GetAdapterVersion
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU Update status information read from C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    06.07.2010 20:45:12 0794 I SAUAdapter - SAU IPCListener::Wait started
    06.07.2010 20:45:12 0794 I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU Returning Adapter: 00BD8D20
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU RegisterStateObserver : 00BD8C10
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU RegisterConfigStateObserver : 00BD8C14
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU RegisterEventObserver : 00BD8C38
    06.07.2010 20:45:12 0774 I ALC adapter loaded
    06.07.2010 20:45:14 0774 I SAV adapter loaded
    06.07.2010 20:45:14 06C4 I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change
    06.07.2010 20:45:14 06C4 I ALC state observer received a configuration
    06.07.2010 20:45:15 06C4 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="Same" RevID="{93C31B0F-D5D9-493A-8282-2124A84AA5EA}" policyType="1" /><autoUpdate xmlns="    http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="18670b2a-4337-4f14-b42e-a87553459d29" /></autoUpdate></status>
    06.07.2010 20:45:15 06C4 I ALC state observer notified that ALC is running
    06.07.2010 20:45:15 06C4 I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="Same" RevID="{93C31B0F-D5D9-493A-8282-2124A84AA5EA}" policyType="1" /><autoUpdate xmlns="    http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="18670b2a-4337-4f14-b42e-a87553459d29" /></autoUpdate></status>
    06.07.2010 20:45:15 0774 I
    06.07.2010 20:45:15 085C I SDDM:SCAPI Calling Connect...
    06.07.2010 20:45:15 085C I SDDMA: An uninitialized socket was created.
    06.07.2010 20:45:16 0320 W MSClient::Connect: failed to get router's IOR from supplied address and port.
    06.07.2010 20:45:16 0320 E NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
     ClientConnection::Reconnect()

    06.07.2010 20:45:16 085C I SDDMA: Failed to connect to the SUM host: connection was refused
    06.07.2010 20:45:16 085C I SDDMA: The socket 1016 was shut down.
    06.07.2010 20:45:16 085C I SDDMA: The socket 1016 was closed.
    06.07.2010 20:45:16 085C E SDDM:SCAPI threw an exception: Failed to connect to the SUM host: connection was refused
    06.07.2010 20:45:16 0774 I SDDM adapter loaded
    06.07.2010 20:45:21 031C I SAV state observer notified that SAV is running
    06.07.2010 20:45:21 031C I SAV state observer received a status: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    Not sure if the logs are information overload but would appricate if they mean more to you than they do to me.


    Thanks for all the help :)

    :3793
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  • 0

    The only error I can find is this: Failed to connect to the SUM host: connection was refused

    This appears a few times in the log on the server, I've attached a sample below.  I can't see the same error on the clients.

    06.07.2010 20:45:11 0654 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Agent/Logs/Agent-20100706-194511.log
    06.07.2010 20:45:11 0654 I Sophos Management Agent 3.2.0.2013 starting...
    06.07.2010 20:45:11 0774 I AdapterManager::LoadAdapter, adapter ALC does not export GetAdapterVersion
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU Update status information read from C:\ProgramData\Sophos\AutoUpdate\data\status\AUAdapter.xml
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    06.07.2010 20:45:12 0794 I SAUAdapter - SAU IPCListener::Wait started
    06.07.2010 20:45:12 0794 I SAUAdapter - SAU IPCListener::Wait Waiting for more messages
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU Returning Adapter: 00BD8D20
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU RegisterStateObserver : 00BD8C10
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU RegisterConfigStateObserver : 00BD8C14
    06.07.2010 20:45:12 0774 I SAUAdapter - SAU RegisterEventObserver : 00BD8C38
    06.07.2010 20:45:12 0774 I ALC adapter loaded
    06.07.2010 20:45:14 0774 I SAV adapter loaded
    06.07.2010 20:45:14 06C4 I SAUAdapter - SAU AdapterImpl: Notifying agent of configuration change
    06.07.2010 20:45:14 06C4 I ALC state observer received a configuration
    06.07.2010 20:45:15 06C4 I SAUAdapter - SAU AdapterImpl: Notifying agent of status change: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="Same" RevID="{93C31B0F-D5D9-493A-8282-2124A84AA5EA}" policyType="1" /><autoUpdate xmlns="    http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="18670b2a-4337-4f14-b42e-a87553459d29" /></autoUpdate></status>
    06.07.2010 20:45:15 06C4 I ALC state observer notified that ALC is running
    06.07.2010 20:45:15 06C4 I ALC state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" type="sau"><CompRes xmlns="com.sophos\msys\csc" Res="Same" RevID="{93C31B0F-D5D9-493A-8282-2124A84AA5EA}" policyType="1" /><autoUpdate xmlns="    http://www.sophos.com/xml/mansys/AutoUpdateStatus.xsd"><endpoint id="18670b2a-4337-4f14-b42e-a87553459d29" /></autoUpdate></status>
    06.07.2010 20:45:15 0774 I
    06.07.2010 20:45:15 085C I SDDM:SCAPI Calling Connect...
    06.07.2010 20:45:15 085C I SDDMA: An uninitialized socket was created.
    06.07.2010 20:45:16 0320 W MSClient::Connect: failed to get router's IOR from supplied address and port.
    06.07.2010 20:45:16 0320 E NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
     ClientConnection::Reconnect()

    06.07.2010 20:45:16 085C I SDDMA: Failed to connect to the SUM host: connection was refused
    06.07.2010 20:45:16 085C I SDDMA: The socket 1016 was shut down.
    06.07.2010 20:45:16 085C I SDDMA: The socket 1016 was closed.
    06.07.2010 20:45:16 085C E SDDM:SCAPI threw an exception: Failed to connect to the SUM host: connection was refused
    06.07.2010 20:45:16 0774 I SDDM adapter loaded
    06.07.2010 20:45:21 031C I SAV state observer notified that SAV is running
    06.07.2010 20:45:21 031C I SAV state observer received a status: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    Not sure if the logs are information overload but would appricate if they mean more to you than they do to me.


    Thanks for all the help :)

    :3793
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