Sophos Endpoint Public RMS cannot get certificate
we're using Public ip address that is nat'd to private ip address, we've changed some configuration based on this KB methode 2 https://community.sophos.com/kb/en-us/50832
the ssl connection is trying to connect to private ip of SEC (192.168.12.80) using port 51285 (i don't know what port is this) , anyone know how to solve this ?
see the following log :
02.09.2019 17:19:52 0960 T C:\Program Files\Sophos\Remote Management System\RouterNT.exe|<<< StatusReporting::StatusReporter::Done
02.09.2019 17:19:52 0960 I C:\Program Files\Sophos\Remote Management System\RouterNT.exe|Getting a new router certificate...
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|Getting the parent message router object using IOR
IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a4000000010102000e0000003139322e3136382e31322e38300054c84100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001009702004f4154010000001800000001009702010001000100000001000105090101000000000014000000080000000100a600860055c8
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Stub::base_profiles, acquired profile lock this = 0x16fef48
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|Getting the certification object...
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|ACE (5604|2400) - SCG:<ctor=0197F430> - config=01872828 repo=01872888 superceded by repo=01872888
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Invocation_Adapter::invoke_i, making a TAO_CS_REMOTE_STRATEGY invocation
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|ACE (5604|2400) DSB::instance, repo=01872888, name=TAO_ORB_Core_Static_Resources type=0187BDB8 => 0187C060
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO_SSLIOP (5604|2400) - Connector::connect, looking for SSLIOP connection.
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) Initializing SSLIOP_Endpoint
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - TAO_LF_CH_Event[0]::state_changed_i, state LFS_IDLE->LFS_CONNECTION_WAIT
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - SSLIOP_Connector::ssliop_connect, making a new connection
02.09.2019 17:19:52 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport_Cache_Manager_T::fill_set_i, current_size = 0, cache_maximum = 10
02.09.2019 17:19:52 0960 I C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport_Cache_Manager_T::purge, Cache size after purging is [0]
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - TAO_LF_CH_Event[24044520]::state_changed_i, state LFS_CONNECTION_WAIT->LFS_CONNECTION_CLOSED
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport[24044520]::purge_entry, entry is 00000000
02.09.2019 17:20:13 0960 E C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - SSL connection to <192.168.12.80:51285:51285> failed (errno: connection timed out)
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport[24044520]::~Transport
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport[24044520]::cleanup_queue_i, cleaning up complete queue
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport[24044520]::cleanup_queue_i, discarded 0 messages, 0 bytes.
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Stub::next_profile_retry, acquired profile lock this = 0x16fef48
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|ACE (5604|2400) SCG:<dtor=0197F430> - new repo=01872888
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|ACE (5604|2400) - SCG:<ctor=0197E8A8> - config=01872828 repo=01872888 superceded by repo=01872888
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Invocation_Adapter::invoke_i, making a TAO_CS_REMOTE_STRATEGY invocation
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|ACE (5604|2400) DSB::instance, repo=01872888, name=TAO_ORB_Core_Static_Resources type=0187BDB8 => 0187C060
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO_SSLIOP (5604|2400) - Connector::connect, looking for SSLIOP connection.
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - SSLIOP_Connector::ssliop_connect, making a new connection
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport_Cache_Manager_T::fill_set_i, current_size = 0, cache_maximum = 10
02.09.2019 17:20:13 0960 I C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - Transport_Cache_Manager_T::purge, Cache size after purging is [0]
02.09.2019 17:20:13 0960 D C:\Program Files\Sophos\Remote Management System\RouterNT.exe|TAO (5604|2400) - TAO_LF_CH_Event[0]::state_changed_i, state LFS_IDLE->LFS_CONNECTION_WAIT
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