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Alex

ALEX RAMON DA GUIMARAES over 5 years ago

I uninstalled the console installed on the server and now I am unable to disable tampering security on sophos endpoint security and control on the computer.

Is there another way to uninstalled?

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0 QC over 5 years ago

Hello Alex,

is this a trial installation? And is this a very important server?
Please see this How To.

Christian
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0 ALEX RAMON DA GUIMARAES over 5 years ago in reply to QC

Hello QC, thanks for replying!
Serivodes are important and also real. The server had the console installed where it was disabled for the other computers, missing only one (which I just forgot).
Right now I'm using Sophos Cloud on all computers, but I can't install it on that particular machine because I haven't found another version of antivirus yet.
I was told that there is a way to uninstall by deleting some records, but I haven't found out yet.
I checked the sending link, but in my case it didn't fit :(
Do you know another way to uninstall?
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0 ALEX RAMON DA GUIMARAES over 5 years ago in reply to QC

Hello QC, thanks for replying!
Serivodes are important and also real. The server had the console installed where it was disabled for the other computers, missing only one (which I just forgot).
Right now I'm using Sophos Cloud on all computers, but I can't install it on that particular machine because I haven't found another version of antivirus yet.
I was told that there is a way to uninstall by deleting some records, but I haven't found out yet.
I checked the sending link, but in my case it didn't fit :(
Do you know another way to uninstall?
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0 DianneY over 5 years ago in reply to ALEX RAMON DA GUIMARAES

If you have Sophos Central (or Sophos Cloud), please follow the steps in this KB, under the "Managed by Sophos Central" section to disable Tamper Protection.

Once disabled, you should be able to uninstall Sophos. Please note that the steps would need to be performed while the machine is booted in Safe Mode.

Thanks,
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0 ALEX RAMON DA GUIMARAES over 5 years ago in reply to DianneY

Hi DianneY,
I am currently using Sophos Endpoint Security and Control Version 5.1

I have it installed but I can not remove it using the traditional mode.

Is there another way to remove it beside the installation?
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+1 DianneY over 5 years ago in reply to ALEX RAMON DA GUIMARAES

To get past the error you showed us, you can use the same article but refer to "Managed by Sophos Enterprise Console" and modify the keys mentioned there, to disable Tamper Protection, prior to attempting to uninstall again.
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0 ALEX RAMON DA GUIMARAES over 5 years ago in reply to DianneY

Thank you DianneY,
It was now possible to uninstall sophos endpoint.

A great week :)
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