Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 1 subscriber
  • Views 2211 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Updating failed because WindowsCloudClean is missing

joehoeme

New client to Sophos Cloud here. Some workstations are taking the agent fine, others are giving this WindowsCloudClean error. All the posts I see related to this are nearly a year old or more so I am wondering if (A) this continues to be an issue for other users, and (B) what is the fix?

Thank you.



This thread was automatically locked due to age.
Parents
  • 0

    This turned out to be a Sophos licensing issue. Some kind of mix up related to the fact that we are migrating from an on-prem Sophos Enterprise Console to Sophos Cloud. Once Sophos Support understood the root issue they were able to resolve the licensing mixup.

Reply
  • 0

    This turned out to be a Sophos licensing issue. Some kind of mix up related to the fact that we are migrating from an on-prem Sophos Enterprise Console to Sophos Cloud. Once Sophos Support understood the root issue they were able to resolve the licensing mixup.

Children
No Data
Unfiltered HTML