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Problems installing Sophos Enterprise console

Kmac68127

Hello-

           I am new to Sophos, we just purchased it.  I am trying to install the Enterprise Console on a Windows 2003 R2 server with the Database on our dedicated SQL server which is also a Windows 2003 R2 server both fully patched and the firewall is turned off.  Everything seems to install just fine until it tries to start the service and then I get an error message that the Management server connection failed.  I've tried using different accounts to access the database server and no luck.  I'm at a loss.  I've sent 2 emails to tech support and haven't not heard anything back other than they received my first email.  Any suggestions would be a great help and appreciated.

Thanks,

Kevin

:1160


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  • 0

    Hi All

    I had this exact same problem upgrading from 3.0 to 4.0 and tried all sorts to no avail. I eventually uninstalled the RMS service, uninstalled & reinstalled Enterprise Management 4.0 (including console management service & database). Still couldn't load the console. After checking that the database SOPHOS4 existed I checked the UpgradeStatus in the UPDATES table. It was still set to 0 so I manually set the UpgradeStatus to 2 and the service started! The console is now working fine.

    Hope this helps

    Paul

    :1548
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  • 0

    Hi All

    I had this exact same problem upgrading from 3.0 to 4.0 and tried all sorts to no avail. I eventually uninstalled the RMS service, uninstalled & reinstalled Enterprise Management 4.0 (including console management service & database). Still couldn't load the console. After checking that the database SOPHOS4 existed I checked the UpgradeStatus in the UPDATES table. It was still set to 0 so I manually set the UpgradeStatus to 2 and the service started! The console is now working fine.

    Hope this helps

    Paul

    :1548
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