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Problems installing Sophos Enterprise console

Kmac68127

Hello-

           I am new to Sophos, we just purchased it.  I am trying to install the Enterprise Console on a Windows 2003 R2 server with the Database on our dedicated SQL server which is also a Windows 2003 R2 server both fully patched and the firewall is turned off.  Everything seems to install just fine until it tries to start the service and then I get an error message that the Management server connection failed.  I've tried using different accounts to access the database server and no luck.  I'm at a loss.  I've sent 2 emails to tech support and haven't not heard anything back other than they received my first email.  Any suggestions would be a great help and appreciated.

Thanks,

Kevin

:1160


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    Wow! And I thought I'm unsurpassed in messing up an installation :smileywink:

    I might comment on it later.

    As a quick reply: After an attempted migration SEC did not start on the server (but a remote console worked). Support told me that there could be issues caused by RMS and it's probably a good idea to uninstall it prior to upgrading. Well - too late. Since I had a SOPHOS3 backup I uninstalled what was there from SEC4, reinstalled SEC 3.1, restored the database, uninstalled RMS and upgraded to SEC 4.0. Sounds more complicated than it was - in fact it was pretty straightforward (I don't think I fiddled with EMLibrary)

    HTH

    Christian

    :1317
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  • 0

    Wow! And I thought I'm unsurpassed in messing up an installation :smileywink:

    I might comment on it later.

    As a quick reply: After an attempted migration SEC did not start on the server (but a remote console worked). Support told me that there could be issues caused by RMS and it's probably a good idea to uninstall it prior to upgrading. Well - too late. Since I had a SOPHOS3 backup I uninstalled what was there from SEC4, reinstalled SEC 3.1, restored the database, uninstalled RMS and upgraded to SEC 4.0. Sounds more complicated than it was - in fact it was pretty straightforward (I don't think I fiddled with EMLibrary)

    HTH

    Christian

    :1317
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