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Problems installing Sophos Enterprise console

Kmac68127

Hello-

           I am new to Sophos, we just purchased it.  I am trying to install the Enterprise Console on a Windows 2003 R2 server with the Database on our dedicated SQL server which is also a Windows 2003 R2 server both fully patched and the firewall is turned off.  Everything seems to install just fine until it tries to start the service and then I get an error message that the Management server connection failed.  I've tried using different accounts to access the database server and no luck.  I'm at a loss.  I've sent 2 emails to tech support and haven't not heard anything back other than they received my first email.  Any suggestions would be a great help and appreciated.

Thanks,

Kevin

:1160


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    Thanks for the info.  This did help me determine what the problem was.  I figured out that the regkey didn't have the Domain or username stored in it.  I also figured out that I had the instance input incorrectly.  I reinstalled everything and used the correct SQL instance and then also edited the registry with the correct credentials and it is now working.  Thank goodness sincce I have to get this rolled out asap.  Thanks again for your help.

    Kevin

    :1190
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    Thanks for the info.  This did help me determine what the problem was.  I figured out that the regkey didn't have the Domain or username stored in it.  I also figured out that I had the instance input incorrectly.  I reinstalled everything and used the correct SQL instance and then also edited the registry with the correct credentials and it is now working.  Thank goodness sincce I have to get this rolled out asap.  Thanks again for your help.

    Kevin

    :1190
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