Can someone help with updating error. ALU log for the endpoint is attached.

Question

Trace(2018-Sep-04 19:25:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 19:25:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 19:25:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:25:04): TrySyncProduct, Started: Trace(2018-Sep-04 19:25:04): TrySyncProduct, creating update location Trace(2018-Sep-04 19:25:04): Calling package_source_init Trace(2018-Sep-04 19:25:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:25:04): Logging on network access user Trace(2018-Sep-04 19:25:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:10): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:25:10): Custom certificate already present. Trace(2018-Sep-04 19:25:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:25:10): Remote connection over UNC. Trace(2018-Sep-04 19:25:10): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:25:10): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:25:10): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:25:10): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:25:10): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:25:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:25:10): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:25:10): File root.upd recovered. Trace(2018-Sep-04 19:25:10): File escdp.dat recovered. Trace(2018-Sep-04 19:25:10): File ProductID.dat recovered. Trace(2018-Sep-04 19:25:10): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:25:10): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:25:10): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 19:25:10): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 19:25:10): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:10): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 19:25:10): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:25:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:25:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 19:25:10): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 19:25:10): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:25:10): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:25:13): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:25:13): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:25:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:25:13): TrySyncProduct, Started: Trace(2018-Sep-04 19:25:13): TrySyncProduct, creating update location Trace(2018-Sep-04 19:25:13): Calling package_source_init Trace(2018-Sep-04 19:25:13): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:25:13): Logging on network access user Trace(2018-Sep-04 19:25:13): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:16): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:25:16): Custom certificate already present. Trace(2018-Sep-04 19:25:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:25:16): Remote connection over UNC. Trace(2018-Sep-04 19:25:17): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:25:17): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:25:17): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:25:17): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:25:17): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:25:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:25:17): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:25:17): File root.upd recovered. Trace(2018-Sep-04 19:25:17): File escdp.dat recovered. Trace(2018-Sep-04 19:25:17): File ProductID.dat recovered. Trace(2018-Sep-04 19:25:17): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:25:17): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:25:17): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 19:25:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 19:25:17): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:17): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 19:25:17): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:25:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:25:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 19:25:17): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 19:25:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:25:17): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:25:20): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:25:20): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:25:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:25:20): TrySyncProduct, Started: Trace(2018-Sep-04 19:25:20): TrySyncProduct, creating update location Trace(2018-Sep-04 19:25:20): Calling package_source_init Trace(2018-Sep-04 19:25:20): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:25:20): Logging on network access user Trace(2018-Sep-04 19:25:20): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:23): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:25:23): Custom certificate already present. Trace(2018-Sep-04 19:25:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:25:23): Remote connection over UNC. Trace(2018-Sep-04 19:25:23): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:25:23): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:25:23): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:25:23): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:25:23): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:25:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:25:23): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:25:23): File root.upd recovered. Trace(2018-Sep-04 19:25:23): File escdp.dat recovered. Trace(2018-Sep-04 19:25:23): File ProductID.dat recovered. Trace(2018-Sep-04 19:25:23): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:25:23): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:25:23): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 19:25:23): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 19:25:23): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:23): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 19:25:23): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:25:24): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:25:24): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 19:25:24): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 19:25:24): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:25:24): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:25:27): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:25:27): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:25:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:25:27): TrySyncProduct, Started: Trace(2018-Sep-04 19:25:27): TrySyncProduct, creating update location Trace(2018-Sep-04 19:25:27): Calling package_source_init Trace(2018-Sep-04 19:25:27): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:25:27): Logging on network access user Trace(2018-Sep-04 19:25:27): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:30): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:25:30): Custom certificate already present. Trace(2018-Sep-04 19:25:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:25:30): Remote connection over UNC. Trace(2018-Sep-04 19:25:30): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:25:30): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:25:30): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:25:30): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:25:30): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:25:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:25:30): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:25:30): File root.upd recovered. Trace(2018-Sep-04 19:25:30): File escdp.dat recovered. Trace(2018-Sep-04 19:25:30): File ProductID.dat recovered. Trace(2018-Sep-04 19:25:30): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:25:30): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:25:30): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:25:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 19:25:30): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:30): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 19:25:30): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:25:30): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:25:30): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 19:25:30): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 19:25:30): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:25:30): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:25:33): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:25:33): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:25:33): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:25:33): TrySyncProduct, Started: Trace(2018-Sep-04 19:25:33): TrySyncProduct, creating update location Trace(2018-Sep-04 19:25:33): Calling package_source_init Trace(2018-Sep-04 19:25:33): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:25:33): Logging on network access user Trace(2018-Sep-04 19:25:33): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:37): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:25:37): Custom certificate already present. Trace(2018-Sep-04 19:25:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:25:37): Remote connection over UNC. Trace(2018-Sep-04 19:25:37): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:25:37): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:25:37): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:25:37): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:25:37): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:25:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:25:37): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:25:37): File root.upd recovered. Trace(2018-Sep-04 19:25:37): File escdp.dat recovered. Trace(2018-Sep-04 19:25:37): File ProductID.dat recovered. Trace(2018-Sep-04 19:25:37): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:25:37): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:25:37): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:25:37): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 19:25:37): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:37): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 19:25:37): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:25:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:25:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 19:25:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 19:25:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:25:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:25:40): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:25:40): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:25:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:25:40): TrySyncProduct, Started: Trace(2018-Sep-04 19:25:40): TrySyncProduct, creating update location Trace(2018-Sep-04 19:25:40): Calling package_source_init Trace(2018-Sep-04 19:25:40): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:25:40): Logging on network access user Trace(2018-Sep-04 19:25:40): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:44): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:25:44): Custom certificate already present. Trace(2018-Sep-04 19:25:44): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:25:44): Remote connection over UNC. Trace(2018-Sep-04 19:25:44): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:25:44): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:25:44): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:25:44): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:25:44): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:25:44): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:25:44): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:25:44): File root.upd recovered. Trace(2018-Sep-04 19:25:44): File escdp.dat recovered. Trace(2018-Sep-04 19:25:44): File ProductID.dat recovered. Trace(2018-Sep-04 19:25:44): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:25:44): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:25:44): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:25:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 19:25:44): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:25:44): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 19:25:44): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:25:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:25:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 19:25:44): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 19:25:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:25:44): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:25:47): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:25:47): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:25:47): ALUpdate(): Trace(2018-Sep-04 19:25:47): ALUpdate(DownloadEnded): Trace(2018-Sep-04 19:25:47): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 19:25:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:25:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:25:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:25:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:25:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:25:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:25:50): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 19:25:50): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:25:50): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:25:50): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:25:50): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:25:50): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 19:25:50): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 19:25:50): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 19:25:50): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 19:25:50): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 19:25:51): IPCSender::ProcessSend exiting Trace(2018-Sep-04 19:25:51): ALUpdate finished Trace(2018-Sep-04 19:35:04): ========================= Trace(2018-Sep-04 19:35:04): ALUpdate is starting. Trace(2018-Sep-04 19:35:04): AutoUpdate version: 5.11 Trace(2018-Sep-04 19:35:04): Build : 211793 Trace(2018-Sep-04 19:35:04): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-04 19:35:04): ========================= Trace(2018-Sep-04 19:35:04): Process security set successfully Trace(2018-Sep-04 19:35:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-04 19:35:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-04 19:35:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-04 19:35:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-04 19:35:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-04 19:35:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-04 19:35:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-04 19:35:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-04 19:35:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-04 19:35:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-04 19:35:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-04 19:35:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-04 19:35:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-04 19:35:04): Computer is a not possible cluster Trace(2018-Sep-04 19:35:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-04 19:35:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-04 19:35:04): Considering subscribed products. Trace(2018-Sep-04 19:35:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 19:35:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-04 19:35:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-04 19:35:04): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:35:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-04 19:35:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-04 19:35:04): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:35:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-04 19:35:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-04 19:35:04): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:35:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-04 19:35:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-04 19:35:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-04 19:35:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-04 19:35:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-04 19:35:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-04 19:35:04): IPCSender::ProcessSend started Trace(2018-Sep-04 19:35:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:35:04): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-04 19:35:04): IPCSender::Write: Writing message: Trace(2018-Sep-04 19:35:04): IPCSender::ProcessSend: Send message: Trace(2018-Sep-04 19:35:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:35:04): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-04 19:35:04): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-04 19:35:04): PopulateCache: Entering Trace(2018-Sep-04 19:35:04): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-04 19:35:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 19:35:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 19:35:04): ProductFactory::Create: SAU Product Trace(2018-Sep-04 19:35:04): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:35:04): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:35:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:35:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-04 19:35:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 19:35:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 19:35:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:35:04): TrySyncProduct, Started: Trace(2018-Sep-04 19:35:04): TrySyncProduct, creating update location Trace(2018-Sep-04 19:35:04): Calling package_source_init Trace(2018-Sep-04 19:35:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:35:04): Logging on network access user Trace(2018-Sep-04 19:35:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:10): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:35:10): Custom certificate already present. Trace(2018-Sep-04 19:35:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:35:10): Remote connection over UNC. Trace(2018-Sep-04 19:35:10): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:35:10): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:35:10): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:35:10): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:35:10): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:35:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:35:10): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:35:10): File root.upd recovered. Trace(2018-Sep-04 19:35:10): File escdp.dat recovered. Trace(2018-Sep-04 19:35:10): File ProductID.dat recovered. Trace(2018-Sep-04 19:35:10): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:35:10): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:35:10): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 19:35:10): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 19:35:10): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:10): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 19:35:10): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:35:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:35:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 19:35:10): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 19:35:10): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:35:10): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:35:13): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:35:13): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:35:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:35:13): TrySyncProduct, Started: Trace(2018-Sep-04 19:35:13): TrySyncProduct, creating update location Trace(2018-Sep-04 19:35:13): Calling package_source_init Trace(2018-Sep-04 19:35:13): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:35:13): Logging on network access user Trace(2018-Sep-04 19:35:13): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:16): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:35:16): Custom certificate already present. Trace(2018-Sep-04 19:35:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:35:16): Remote connection over UNC. Trace(2018-Sep-04 19:35:16): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:35:16): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:35:16): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:35:16): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:35:16): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:35:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:35:16): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:35:16): File root.upd recovered. Trace(2018-Sep-04 19:35:16): File escdp.dat recovered. Trace(2018-Sep-04 19:35:16): File ProductID.dat recovered. Trace(2018-Sep-04 19:35:16): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:35:17): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:35:17): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 19:35:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 19:35:17): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:17): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 19:35:17): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:35:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:35:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 19:35:17): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 19:35:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:35:17): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:35:20): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:35:20): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:35:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:35:20): TrySyncProduct, Started: Trace(2018-Sep-04 19:35:20): TrySyncProduct, creating update location Trace(2018-Sep-04 19:35:20): Calling package_source_init Trace(2018-Sep-04 19:35:20): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:35:20): Logging on network access user Trace(2018-Sep-04 19:35:20): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:23): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:35:23): Custom certificate already present. Trace(2018-Sep-04 19:35:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:35:23): Remote connection over UNC. Trace(2018-Sep-04 19:35:23): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:35:23): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:35:23): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:35:23): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:35:23): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:35:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:35:23): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:35:23): File root.upd recovered. Trace(2018-Sep-04 19:35:23): File escdp.dat recovered. Trace(2018-Sep-04 19:35:23): File ProductID.dat recovered. Trace(2018-Sep-04 19:35:23): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:35:23): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:35:23): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 19:35:23): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 19:35:23): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:23): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 19:35:23): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:35:23): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:35:23): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 19:35:23): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 19:35:23): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:35:23): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:35:26): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:35:26): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:35:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:35:26): TrySyncProduct, Started: Trace(2018-Sep-04 19:35:26): TrySyncProduct, creating update location Trace(2018-Sep-04 19:35:26): Calling package_source_init Trace(2018-Sep-04 19:35:26): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:35:26): Logging on network access user Trace(2018-Sep-04 19:35:26): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:30): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:35:30): Custom certificate already present. Trace(2018-Sep-04 19:35:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:35:30): Remote connection over UNC. Trace(2018-Sep-04 19:35:30): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:35:30): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:35:30): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:35:30): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:35:30): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:35:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:35:30): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:35:30): File root.upd recovered. Trace(2018-Sep-04 19:35:30): File escdp.dat recovered. Trace(2018-Sep-04 19:35:30): File ProductID.dat recovered. Trace(2018-Sep-04 19:35:30): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:35:30): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:35:30): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:35:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 19:35:30): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:30): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 19:35:30): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:35:30): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:35:30): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 19:35:30): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 19:35:30): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:35:30): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:35:33): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:35:33): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:35:33): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:35:33): TrySyncProduct, Started: Trace(2018-Sep-04 19:35:33): TrySyncProduct, creating update location Trace(2018-Sep-04 19:35:33): Calling package_source_init Trace(2018-Sep-04 19:35:33): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:35:33): Logging on network access user Trace(2018-Sep-04 19:35:33): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:37): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:35:37): Custom certificate already present. Trace(2018-Sep-04 19:35:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:35:37): Remote connection over UNC. Trace(2018-Sep-04 19:35:37): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:35:37): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:35:37): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:35:37): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:35:37): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:35:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:35:37): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:35:37): File root.upd recovered. Trace(2018-Sep-04 19:35:37): File escdp.dat recovered. Trace(2018-Sep-04 19:35:37): File ProductID.dat recovered. Trace(2018-Sep-04 19:35:37): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:35:37): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:35:37): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:35:37): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 19:35:37): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:37): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 19:35:37): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:35:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:35:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 19:35:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 19:35:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:35:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:35:40): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:35:40): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:35:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:35:40): TrySyncProduct, Started: Trace(2018-Sep-04 19:35:40): TrySyncProduct, creating update location Trace(2018-Sep-04 19:35:40): Calling package_source_init Trace(2018-Sep-04 19:35:40): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:35:40): Logging on network access user Trace(2018-Sep-04 19:35:40): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:43): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:35:43): Custom certificate already present. Trace(2018-Sep-04 19:35:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:35:43): Remote connection over UNC. Trace(2018-Sep-04 19:35:43): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:35:43): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:35:43): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:35:43): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:35:43): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:35:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:35:43): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:35:43): File root.upd recovered. Trace(2018-Sep-04 19:35:43): File escdp.dat recovered. Trace(2018-Sep-04 19:35:43): File ProductID.dat recovered. Trace(2018-Sep-04 19:35:43): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:35:44): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:35:44): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:35:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 19:35:44): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:35:44): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 19:35:44): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:35:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:35:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 19:35:44): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 19:35:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:35:44): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:35:47): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:35:47): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:35:47): ALUpdate(): Trace(2018-Sep-04 19:35:47): ALUpdate(DownloadEnded): Trace(2018-Sep-04 19:35:47): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 19:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:35:50): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 19:35:50): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:35:50): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:35:50): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:35:50): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:35:50): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 19:35:50): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 19:35:50): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 19:35:50): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 19:35:50): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 19:35:51): IPCSender::ProcessSend exiting Trace(2018-Sep-04 19:35:51): ALUpdate finished Trace(2018-Sep-04 19:45:04): ========================= Trace(2018-Sep-04 19:45:04): ALUpdate is starting. Trace(2018-Sep-04 19:45:04): AutoUpdate version: 5.11 Trace(2018-Sep-04 19:45:04): Build : 211793 Trace(2018-Sep-04 19:45:04): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-04 19:45:04): ========================= Trace(2018-Sep-04 19:45:04): Process security set successfully Trace(2018-Sep-04 19:45:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-04 19:45:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-04 19:45:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-04 19:45:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-04 19:45:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-04 19:45:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-04 19:45:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-04 19:45:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-04 19:45:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-04 19:45:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-04 19:45:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-04 19:45:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-04 19:45:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-04 19:45:04): Computer is a not possible cluster Trace(2018-Sep-04 19:45:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-04 19:45:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-04 19:45:04): Considering subscribed products. Trace(2018-Sep-04 19:45:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 19:45:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-04 19:45:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-04 19:45:04): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:45:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-04 19:45:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-04 19:45:04): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:45:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-04 19:45:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-04 19:45:04): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:45:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-04 19:45:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-04 19:45:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-04 19:45:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-04 19:45:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-04 19:45:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-04 19:45:04): IPCSender::ProcessSend started Trace(2018-Sep-04 19:45:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:45:04): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-04 19:45:04): IPCSender::Write: Writing message: Trace(2018-Sep-04 19:45:04): IPCSender::ProcessSend: Send message: Trace(2018-Sep-04 19:45:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:45:04): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-04 19:45:04): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-04 19:45:04): PopulateCache: Entering Trace(2018-Sep-04 19:45:04): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-04 19:45:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 19:45:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 19:45:04): ProductFactory::Create: SAU Product Trace(2018-Sep-04 19:45:04): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:45:04): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:45:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:45:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-04 19:45:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 19:45:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 19:45:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:45:04): TrySyncProduct, Started: Trace(2018-Sep-04 19:45:04): TrySyncProduct, creating update location Trace(2018-Sep-04 19:45:04): Calling package_source_init Trace(2018-Sep-04 19:45:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:45:04): Logging on network access user Trace(2018-Sep-04 19:45:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:12): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:45:12): Custom certificate already present. Trace(2018-Sep-04 19:45:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:45:12): Remote connection over UNC. Trace(2018-Sep-04 19:45:12): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:45:12): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:45:12): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:45:12): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:45:12): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:45:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:45:12): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:45:12): File root.upd recovered. Trace(2018-Sep-04 19:45:12): File escdp.dat recovered. Trace(2018-Sep-04 19:45:12): File ProductID.dat recovered. Trace(2018-Sep-04 19:45:12): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:45:13): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:45:13): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 19:45:13): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 19:45:13): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:13): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 19:45:13): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:45:13): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:45:13): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 19:45:13): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 19:45:13): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:45:13): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:45:16): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:45:16): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:45:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:45:16): TrySyncProduct, Started: Trace(2018-Sep-04 19:45:16): TrySyncProduct, creating update location Trace(2018-Sep-04 19:45:16): Calling package_source_init Trace(2018-Sep-04 19:45:16): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:45:16): Logging on network access user Trace(2018-Sep-04 19:45:16): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:19): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:45:19): Custom certificate already present. Trace(2018-Sep-04 19:45:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:45:19): Remote connection over UNC. Trace(2018-Sep-04 19:45:19): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:45:19): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:45:19): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:45:19): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:45:19): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:45:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:45:19): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:45:19): File root.upd recovered. Trace(2018-Sep-04 19:45:19): File escdp.dat recovered. Trace(2018-Sep-04 19:45:19): File ProductID.dat recovered. Trace(2018-Sep-04 19:45:19): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:45:19): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:45:19): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 19:45:19): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 19:45:19): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:19): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 19:45:19): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:45:19): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:45:19): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 19:45:19): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 19:45:19): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:45:19): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:45:22): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:45:22): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:45:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:45:22): TrySyncProduct, Started: Trace(2018-Sep-04 19:45:22): TrySyncProduct, creating update location Trace(2018-Sep-04 19:45:22): Calling package_source_init Trace(2018-Sep-04 19:45:22): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:45:22): Logging on network access user Trace(2018-Sep-04 19:45:22): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:26): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:45:26): Custom certificate already present. Trace(2018-Sep-04 19:45:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:45:26): Remote connection over UNC. Trace(2018-Sep-04 19:45:26): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:45:26): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:45:26): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:45:26): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:45:26): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:45:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:45:26): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:45:26): File root.upd recovered. Trace(2018-Sep-04 19:45:26): File escdp.dat recovered. Trace(2018-Sep-04 19:45:26): File ProductID.dat recovered. Trace(2018-Sep-04 19:45:26): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:45:26): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:45:26): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 19:45:26): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 19:45:26): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:26): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 19:45:26): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:45:26): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:45:26): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 19:45:26): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 19:45:26): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:45:26): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:45:29): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:45:29): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:45:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:45:29): TrySyncProduct, Started: Trace(2018-Sep-04 19:45:29): TrySyncProduct, creating update location Trace(2018-Sep-04 19:45:29): Calling package_source_init Trace(2018-Sep-04 19:45:29): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:45:29): Logging on network access user Trace(2018-Sep-04 19:45:29): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:33): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:45:33): Custom certificate already present. Trace(2018-Sep-04 19:45:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:45:33): Remote connection over UNC. Trace(2018-Sep-04 19:45:33): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:45:33): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:45:33): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:45:33): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:45:33): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:45:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:45:33): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:45:33): File root.upd recovered. Trace(2018-Sep-04 19:45:33): File escdp.dat recovered. Trace(2018-Sep-04 19:45:33): File ProductID.dat recovered. Trace(2018-Sep-04 19:45:33): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:45:33): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:45:33): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:45:33): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 19:45:33): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:33): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 19:45:33): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:45:33): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:45:33): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 19:45:33): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 19:45:33): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:45:33): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:45:36): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:45:36): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:45:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:45:36): TrySyncProduct, Started: Trace(2018-Sep-04 19:45:36): TrySyncProduct, creating update location Trace(2018-Sep-04 19:45:36): Calling package_source_init Trace(2018-Sep-04 19:45:36): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:45:36): Logging on network access user Trace(2018-Sep-04 19:45:36): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:39): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:45:39): Custom certificate already present. Trace(2018-Sep-04 19:45:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:45:39): Remote connection over UNC. Trace(2018-Sep-04 19:45:39): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:45:39): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:45:39): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:45:39): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:45:39): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:45:39): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:45:39): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:45:39): File root.upd recovered. Trace(2018-Sep-04 19:45:39): File escdp.dat recovered. Trace(2018-Sep-04 19:45:39): File ProductID.dat recovered. Trace(2018-Sep-04 19:45:39): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:45:40): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:45:40): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:45:40): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 19:45:40): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:40): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 19:45:40): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:45:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:45:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 19:45:40): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 19:45:40): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:45:40): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:45:43): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:45:43): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:45:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:45:43): TrySyncProduct, Started: Trace(2018-Sep-04 19:45:43): TrySyncProduct, creating update location Trace(2018-Sep-04 19:45:43): Calling package_source_init Trace(2018-Sep-04 19:45:43): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:45:43): Logging on network access user Trace(2018-Sep-04 19:45:43): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:46): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:45:46): Custom certificate already present. Trace(2018-Sep-04 19:45:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:45:46): Remote connection over UNC. Trace(2018-Sep-04 19:45:46): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:45:46): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:45:46): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:45:46): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:45:46): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:45:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:45:46): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:45:46): File root.upd recovered. Trace(2018-Sep-04 19:45:46): File escdp.dat recovered. Trace(2018-Sep-04 19:45:46): File ProductID.dat recovered. Trace(2018-Sep-04 19:45:46): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:45:46): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:45:46): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:45:46): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 19:45:46): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:45:46): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 19:45:46): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:45:47): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:45:47): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 19:45:47): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 19:45:47): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:45:47): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:45:50): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:45:50): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:45:50): ALUpdate(): Trace(2018-Sep-04 19:45:50): ALUpdate(DownloadEnded): Trace(2018-Sep-04 19:45:50): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 19:45:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:45:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:45:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:45:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:45:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:45:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:45:53): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 19:45:53): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:45:53): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:45:53): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:45:53): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:45:53): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 19:45:53): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 19:45:53): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 19:45:53): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 19:45:53): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 19:45:54): IPCSender::ProcessSend exiting Trace(2018-Sep-04 19:45:54): ALUpdate finished Trace(2018-Sep-04 19:55:04): ========================= Trace(2018-Sep-04 19:55:04): ALUpdate is starting. Trace(2018-Sep-04 19:55:04): AutoUpdate version: 5.11 Trace(2018-Sep-04 19:55:04): Build : 211793 Trace(2018-Sep-04 19:55:04): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-04 19:55:04): ========================= Trace(2018-Sep-04 19:55:04): Process security set successfully Trace(2018-Sep-04 19:55:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-04 19:55:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-04 19:55:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-04 19:55:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-04 19:55:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-04 19:55:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-04 19:55:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-04 19:55:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-04 19:55:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-04 19:55:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-04 19:55:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-04 19:55:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-04 19:55:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-04 19:55:04): Computer is a not possible cluster Trace(2018-Sep-04 19:55:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-04 19:55:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-04 19:55:04): Considering subscribed products. Trace(2018-Sep-04 19:55:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 19:55:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-04 19:55:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-04 19:55:04): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:55:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-04 19:55:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-04 19:55:04): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:55:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-04 19:55:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-04 19:55:04): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:55:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-04 19:55:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-04 19:55:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-04 19:55:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-04 19:55:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-04 19:55:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-04 19:55:04): IPCSender::ProcessSend started Trace(2018-Sep-04 19:55:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:55:04): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-04 19:55:04): IPCSender::Write: Writing message: Trace(2018-Sep-04 19:55:04): IPCSender::ProcessSend: Send message: Trace(2018-Sep-04 19:55:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:55:04): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-04 19:55:04): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-04 19:55:04): PopulateCache: Entering Trace(2018-Sep-04 19:55:04): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-04 19:55:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 19:55:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 19:55:04): ProductFactory::Create: SAU Product Trace(2018-Sep-04 19:55:04): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:55:04): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:55:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:55:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-04 19:55:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 19:55:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 19:55:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:55:04): TrySyncProduct, Started: Trace(2018-Sep-04 19:55:04): TrySyncProduct, creating update location Trace(2018-Sep-04 19:55:04): Calling package_source_init Trace(2018-Sep-04 19:55:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:55:04): Logging on network access user Trace(2018-Sep-04 19:55:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:10): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:55:10): Custom certificate already present. Trace(2018-Sep-04 19:55:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:55:10): Remote connection over UNC. Trace(2018-Sep-04 19:55:10): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:55:10): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:55:10): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:55:10): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:55:10): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:55:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:55:10): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:55:10): File root.upd recovered. Trace(2018-Sep-04 19:55:10): File escdp.dat recovered. Trace(2018-Sep-04 19:55:10): File ProductID.dat recovered. Trace(2018-Sep-04 19:55:10): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:55:10): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:55:10): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 19:55:10): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 19:55:10): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:10): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 19:55:10): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:55:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:55:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 19:55:10): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 19:55:10): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:55:10): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:55:13): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:55:13): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:55:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:55:13): TrySyncProduct, Started: Trace(2018-Sep-04 19:55:13): TrySyncProduct, creating update location Trace(2018-Sep-04 19:55:13): Calling package_source_init Trace(2018-Sep-04 19:55:13): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:55:13): Logging on network access user Trace(2018-Sep-04 19:55:13): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:16): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:55:16): Custom certificate already present. Trace(2018-Sep-04 19:55:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:55:16): Remote connection over UNC. Trace(2018-Sep-04 19:55:17): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:55:17): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:55:17): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:55:17): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:55:17): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:55:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:55:17): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:55:17): File root.upd recovered. Trace(2018-Sep-04 19:55:17): File escdp.dat recovered. Trace(2018-Sep-04 19:55:17): File ProductID.dat recovered. Trace(2018-Sep-04 19:55:17): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:55:17): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:55:17): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 19:55:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 19:55:17): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:17): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 19:55:17): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:55:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:55:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 19:55:17): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 19:55:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:55:17): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:55:20): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:55:20): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:55:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:55:20): TrySyncProduct, Started: Trace(2018-Sep-04 19:55:20): TrySyncProduct, creating update location Trace(2018-Sep-04 19:55:20): Calling package_source_init Trace(2018-Sep-04 19:55:20): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:55:20): Logging on network access user Trace(2018-Sep-04 19:55:20): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:23): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:55:23): Custom certificate already present. Trace(2018-Sep-04 19:55:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:55:23): Remote connection over UNC. Trace(2018-Sep-04 19:55:23): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:55:23): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:55:23): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:55:23): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:55:23): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:55:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:55:23): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:55:23): File root.upd recovered. Trace(2018-Sep-04 19:55:23): File escdp.dat recovered. Trace(2018-Sep-04 19:55:23): File ProductID.dat recovered. Trace(2018-Sep-04 19:55:23): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:55:23): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:55:23): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 19:55:23): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 19:55:23): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:23): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 19:55:23): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:55:24): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:55:24): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 19:55:24): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 19:55:24): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:55:24): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:55:27): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:55:27): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:55:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:55:27): TrySyncProduct, Started: Trace(2018-Sep-04 19:55:27): TrySyncProduct, creating update location Trace(2018-Sep-04 19:55:27): Calling package_source_init Trace(2018-Sep-04 19:55:27): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:55:27): Logging on network access user Trace(2018-Sep-04 19:55:27): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:30): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:55:30): Custom certificate already present. Trace(2018-Sep-04 19:55:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:55:30): Remote connection over UNC. Trace(2018-Sep-04 19:55:30): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:55:30): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:55:30): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:55:30): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:55:30): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:55:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:55:30): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:55:30): File root.upd recovered. Trace(2018-Sep-04 19:55:30): File escdp.dat recovered. Trace(2018-Sep-04 19:55:30): File ProductID.dat recovered. Trace(2018-Sep-04 19:55:30): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:55:30): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:55:30): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 19:55:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 19:55:30): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:30): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 19:55:30): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:55:30): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:55:30): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 19:55:30): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 19:55:30): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:55:30): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:55:33): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:55:33): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:55:33): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:55:33): TrySyncProduct, Started: Trace(2018-Sep-04 19:55:33): TrySyncProduct, creating update location Trace(2018-Sep-04 19:55:33): Calling package_source_init Trace(2018-Sep-04 19:55:33): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:55:33): Logging on network access user Trace(2018-Sep-04 19:55:33): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:37): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:55:37): Custom certificate already present. Trace(2018-Sep-04 19:55:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:55:37): Remote connection over UNC. Trace(2018-Sep-04 19:55:37): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:55:37): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:55:37): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:55:37): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:55:37): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:55:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:55:37): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:55:37): File root.upd recovered. Trace(2018-Sep-04 19:55:37): File escdp.dat recovered. Trace(2018-Sep-04 19:55:37): File ProductID.dat recovered. Trace(2018-Sep-04 19:55:37): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:55:37): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:55:37): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 19:55:37): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 19:55:37): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:37): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 19:55:37): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:55:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:55:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 19:55:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 19:55:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:55:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:55:40): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:55:40): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:55:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 19:55:40): TrySyncProduct, Started: Trace(2018-Sep-04 19:55:40): TrySyncProduct, creating update location Trace(2018-Sep-04 19:55:40): Calling package_source_init Trace(2018-Sep-04 19:55:40): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 19:55:40): Logging on network access user Trace(2018-Sep-04 19:55:40): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:43): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 19:55:43): Custom certificate already present. Trace(2018-Sep-04 19:55:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 19:55:43): Remote connection over UNC. Trace(2018-Sep-04 19:55:43): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 19:55:43): Unable to read file master.upd (Remote) Trace(2018-Sep-04 19:55:43): Unable to synchronise file root.upd. Trace(2018-Sep-04 19:55:43): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 19:55:43): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 19:55:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 19:55:43): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 19:55:43): File root.upd recovered. Trace(2018-Sep-04 19:55:43): File escdp.dat recovered. Trace(2018-Sep-04 19:55:43): File ProductID.dat recovered. Trace(2018-Sep-04 19:55:43): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 19:55:44): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 19:55:44): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 19:55:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 19:55:44): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 19:55:44): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 19:55:44): CIDSync(CidSyncMessage): Trace(2018-Sep-04 19:55:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 19:55:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 19:55:44): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 19:55:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 19:55:44): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 19:55:47): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 19:55:47): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 19:55:47): ALUpdate(): Trace(2018-Sep-04 19:55:47): ALUpdate(DownloadEnded): Trace(2018-Sep-04 19:55:47): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 19:55:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:55:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:55:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:55:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:55:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:55:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 19:55:50): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 19:55:50): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:55:50): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:55:50): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 19:55:50): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 19:55:50): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 19:55:50): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 19:55:50): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 19:55:50): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 19:55:50): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 19:55:51): IPCSender::ProcessSend exiting Trace(2018-Sep-04 19:55:51): ALUpdate finished Trace(2018-Sep-04 20:05:04): ========================= Trace(2018-Sep-04 20:05:04): ALUpdate is starting. Trace(2018-Sep-04 20:05:04): AutoUpdate version: 5.11 Trace(2018-Sep-04 20:05:04): Build : 211793 Trace(2018-Sep-04 20:05:04): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-04 20:05:04): ========================= Trace(2018-Sep-04 20:05:04): Process security set successfully Trace(2018-Sep-04 20:05:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-04 20:05:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-04 20:05:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-04 20:05:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-04 20:05:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-04 20:05:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-04 20:05:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-04 20:05:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-04 20:05:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-04 20:05:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-04 20:05:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-04 20:05:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-04 20:05:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-04 20:05:04): Computer is a not possible cluster Trace(2018-Sep-04 20:05:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-04 20:05:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-04 20:05:04): Considering subscribed products. Trace(2018-Sep-04 20:05:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:05:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-04 20:05:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-04 20:05:04): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:05:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-04 20:05:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-04 20:05:04): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:05:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-04 20:05:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-04 20:05:04): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:05:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-04 20:05:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-04 20:05:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-04 20:05:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-04 20:05:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-04 20:05:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-04 20:05:04): IPCSender::ProcessSend started Trace(2018-Sep-04 20:05:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:05:04): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-04 20:05:04): IPCSender::Write: Writing message: Trace(2018-Sep-04 20:05:04): IPCSender::ProcessSend: Send message: Trace(2018-Sep-04 20:05:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:05:04): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-04 20:05:04): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-04 20:05:04): PopulateCache: Entering Trace(2018-Sep-04 20:05:04): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-04 20:05:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:05:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:05:04): ProductFactory::Create: SAU Product Trace(2018-Sep-04 20:05:04): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:05:04): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:05:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:05:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-04 20:05:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 20:05:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 20:05:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:05:04): TrySyncProduct, Started: Trace(2018-Sep-04 20:05:04): TrySyncProduct, creating update location Trace(2018-Sep-04 20:05:04): Calling package_source_init Trace(2018-Sep-04 20:05:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:05:04): Logging on network access user Trace(2018-Sep-04 20:05:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:10): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:05:10): Custom certificate already present. Trace(2018-Sep-04 20:05:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:05:10): Remote connection over UNC. Trace(2018-Sep-04 20:05:10): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:05:10): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:05:10): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:05:10): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:05:10): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:05:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:05:10): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:05:10): File root.upd recovered. Trace(2018-Sep-04 20:05:10): File escdp.dat recovered. Trace(2018-Sep-04 20:05:10): File ProductID.dat recovered. Trace(2018-Sep-04 20:05:10): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:05:11): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:05:11): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:05:11): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 20:05:11): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:11): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 20:05:11): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:05:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:05:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 20:05:11): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 20:05:11): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:05:11): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:05:14): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:05:14): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:05:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:05:14): TrySyncProduct, Started: Trace(2018-Sep-04 20:05:14): TrySyncProduct, creating update location Trace(2018-Sep-04 20:05:14): Calling package_source_init Trace(2018-Sep-04 20:05:14): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:05:14): Logging on network access user Trace(2018-Sep-04 20:05:14): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:17): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:05:17): Custom certificate already present. Trace(2018-Sep-04 20:05:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:05:17): Remote connection over UNC. Trace(2018-Sep-04 20:05:17): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:05:17): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:05:17): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:05:17): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:05:17): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:05:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:05:17): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:05:17): File root.upd recovered. Trace(2018-Sep-04 20:05:17): File escdp.dat recovered. Trace(2018-Sep-04 20:05:17): File ProductID.dat recovered. Trace(2018-Sep-04 20:05:17): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:05:17): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:05:17): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:05:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 20:05:17): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:17): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 20:05:17): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:05:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:05:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 20:05:17): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 20:05:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:05:17): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:05:20): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:05:20): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:05:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:05:20): TrySyncProduct, Started: Trace(2018-Sep-04 20:05:20): TrySyncProduct, creating update location Trace(2018-Sep-04 20:05:20): Calling package_source_init Trace(2018-Sep-04 20:05:20): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:05:20): Logging on network access user Trace(2018-Sep-04 20:05:20): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:24): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:05:24): Custom certificate already present. Trace(2018-Sep-04 20:05:24): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:05:24): Remote connection over UNC. Trace(2018-Sep-04 20:05:24): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:05:24): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:05:24): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:05:24): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:05:24): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:05:24): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:05:24): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:05:24): File root.upd recovered. Trace(2018-Sep-04 20:05:24): File escdp.dat recovered. Trace(2018-Sep-04 20:05:24): File ProductID.dat recovered. Trace(2018-Sep-04 20:05:24): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:05:24): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:05:24): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:05:24): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 20:05:24): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:24): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 20:05:24): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:05:24): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:05:24): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 20:05:24): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 20:05:24): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:05:24): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:05:27): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:05:27): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:05:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:05:27): TrySyncProduct, Started: Trace(2018-Sep-04 20:05:27): TrySyncProduct, creating update location Trace(2018-Sep-04 20:05:27): Calling package_source_init Trace(2018-Sep-04 20:05:27): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:05:27): Logging on network access user Trace(2018-Sep-04 20:05:27): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:31): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:05:31): Custom certificate already present. Trace(2018-Sep-04 20:05:31): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:05:31): Remote connection over UNC. Trace(2018-Sep-04 20:05:31): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:05:31): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:05:31): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:05:31): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:05:31): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:05:31): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:05:31): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:05:31): File root.upd recovered. Trace(2018-Sep-04 20:05:31): File escdp.dat recovered. Trace(2018-Sep-04 20:05:31): File ProductID.dat recovered. Trace(2018-Sep-04 20:05:31): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:05:31): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:05:31): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:05:31): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 20:05:31): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:31): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 20:05:31): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:05:31): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:05:31): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 20:05:31): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 20:05:31): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:05:31): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:05:34): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:05:34): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:05:34): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:05:34): TrySyncProduct, Started: Trace(2018-Sep-04 20:05:34): TrySyncProduct, creating update location Trace(2018-Sep-04 20:05:34): Calling package_source_init Trace(2018-Sep-04 20:05:34): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:05:34): Logging on network access user Trace(2018-Sep-04 20:05:34): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:38): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:05:38): Custom certificate already present. Trace(2018-Sep-04 20:05:38): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:05:38): Remote connection over UNC. Trace(2018-Sep-04 20:05:38): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:05:38): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:05:38): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:05:38): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:05:38): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:05:38): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:05:38): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:05:38): File root.upd recovered. Trace(2018-Sep-04 20:05:38): File escdp.dat recovered. Trace(2018-Sep-04 20:05:38): File ProductID.dat recovered. Trace(2018-Sep-04 20:05:38): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:05:38): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:05:38): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:05:38): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 20:05:38): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:38): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 20:05:38): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:05:38): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:05:38): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 20:05:38): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 20:05:38): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:05:38): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:05:41): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:05:41): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:05:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:05:41): TrySyncProduct, Started: Trace(2018-Sep-04 20:05:41): TrySyncProduct, creating update location Trace(2018-Sep-04 20:05:41): Calling package_source_init Trace(2018-Sep-04 20:05:41): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:05:41): Logging on network access user Trace(2018-Sep-04 20:05:41): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:44): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:05:44): Custom certificate already present. Trace(2018-Sep-04 20:05:44): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:05:44): Remote connection over UNC. Trace(2018-Sep-04 20:05:44): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:05:44): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:05:44): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:05:44): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:05:44): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:05:44): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:05:44): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:05:44): File root.upd recovered. Trace(2018-Sep-04 20:05:45): File escdp.dat recovered. Trace(2018-Sep-04 20:05:45): File ProductID.dat recovered. Trace(2018-Sep-04 20:05:45): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:05:45): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:05:45): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:05:45): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 20:05:45): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:05:45): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 20:05:45): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:05:45): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:05:45): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 20:05:45): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 20:05:45): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:05:45): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:05:48): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:05:48): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:05:48): ALUpdate(): Trace(2018-Sep-04 20:05:48): ALUpdate(DownloadEnded): Trace(2018-Sep-04 20:05:48): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 20:05:48): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:05:48): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:05:48): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:05:48): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:05:48): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:05:48): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:05:51): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 20:05:51): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:05:51): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:05:51): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:05:51): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:05:51): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 20:05:51): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 20:05:51): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 20:05:51): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 20:05:51): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 20:05:52): IPCSender::ProcessSend exiting Trace(2018-Sep-04 20:05:52): ALUpdate finished Trace(2018-Sep-04 20:15:04): ========================= Trace(2018-Sep-04 20:15:04): ALUpdate is starting. Trace(2018-Sep-04 20:15:04): AutoUpdate version: 5.11 Trace(2018-Sep-04 20:15:04): Build : 211793 Trace(2018-Sep-04 20:15:04): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-04 20:15:04): ========================= Trace(2018-Sep-04 20:15:04): Process security set successfully Trace(2018-Sep-04 20:15:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-04 20:15:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-04 20:15:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-04 20:15:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-04 20:15:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-04 20:15:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-04 20:15:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-04 20:15:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-04 20:15:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-04 20:15:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-04 20:15:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-04 20:15:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-04 20:15:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-04 20:15:04): Computer is a not possible cluster Trace(2018-Sep-04 20:15:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-04 20:15:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-04 20:15:04): Considering subscribed products. Trace(2018-Sep-04 20:15:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:15:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-04 20:15:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-04 20:15:04): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:15:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-04 20:15:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-04 20:15:04): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:15:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-04 20:15:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-04 20:15:04): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:15:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-04 20:15:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-04 20:15:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-04 20:15:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-04 20:15:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-04 20:15:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-04 20:15:04): IPCSender::ProcessSend started Trace(2018-Sep-04 20:15:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:15:04): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-04 20:15:04): IPCSender::Write: Writing message: Trace(2018-Sep-04 20:15:04): IPCSender::ProcessSend: Send message: Trace(2018-Sep-04 20:15:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:15:04): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-04 20:15:04): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-04 20:15:04): PopulateCache: Entering Trace(2018-Sep-04 20:15:04): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-04 20:15:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:15:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:15:04): ProductFactory::Create: SAU Product Trace(2018-Sep-04 20:15:04): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:15:04): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:15:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:15:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-04 20:15:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 20:15:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 20:15:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:15:04): TrySyncProduct, Started: Trace(2018-Sep-04 20:15:04): TrySyncProduct, creating update location Trace(2018-Sep-04 20:15:04): Calling package_source_init Trace(2018-Sep-04 20:15:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:15:04): Logging on network access user Trace(2018-Sep-04 20:15:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:10): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:15:10): Custom certificate already present. Trace(2018-Sep-04 20:15:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:15:10): Remote connection over UNC. Trace(2018-Sep-04 20:15:10): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:15:10): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:15:10): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:15:10): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:15:10): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:15:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:15:10): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:15:10): File root.upd recovered. Trace(2018-Sep-04 20:15:10): File escdp.dat recovered. Trace(2018-Sep-04 20:15:10): File ProductID.dat recovered. Trace(2018-Sep-04 20:15:10): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:15:10): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:15:10): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:15:10): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 20:15:10): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:10): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 20:15:10): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:15:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:15:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 20:15:10): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 20:15:10): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:15:10): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:15:13): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:15:13): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:15:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:15:13): TrySyncProduct, Started: Trace(2018-Sep-04 20:15:13): TrySyncProduct, creating update location Trace(2018-Sep-04 20:15:13): Calling package_source_init Trace(2018-Sep-04 20:15:13): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:15:13): Logging on network access user Trace(2018-Sep-04 20:15:13): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:16): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:15:16): Custom certificate already present. Trace(2018-Sep-04 20:15:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:15:16): Remote connection over UNC. Trace(2018-Sep-04 20:15:17): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:15:17): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:15:17): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:15:17): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:15:17): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:15:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:15:17): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:15:17): File root.upd recovered. Trace(2018-Sep-04 20:15:17): File escdp.dat recovered. Trace(2018-Sep-04 20:15:17): File ProductID.dat recovered. Trace(2018-Sep-04 20:15:17): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:15:17): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:15:17): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:15:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 20:15:17): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:17): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 20:15:17): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:15:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:15:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 20:15:18): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 20:15:18): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:15:18): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:15:21): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:15:21): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:15:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:15:21): TrySyncProduct, Started: Trace(2018-Sep-04 20:15:21): TrySyncProduct, creating update location Trace(2018-Sep-04 20:15:21): Calling package_source_init Trace(2018-Sep-04 20:15:21): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:15:21): Logging on network access user Trace(2018-Sep-04 20:15:21): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:24): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:15:24): Custom certificate already present. Trace(2018-Sep-04 20:15:24): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:15:24): Remote connection over UNC. Trace(2018-Sep-04 20:15:24): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:15:24): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:15:24): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:15:24): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:15:24): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:15:24): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:15:24): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:15:24): File root.upd recovered. Trace(2018-Sep-04 20:15:24): File escdp.dat recovered. Trace(2018-Sep-04 20:15:24): File ProductID.dat recovered. Trace(2018-Sep-04 20:15:24): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:15:25): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:15:25): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:15:25): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 20:15:25): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:25): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 20:15:25): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:15:26): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:15:26): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 20:15:26): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 20:15:26): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:15:26): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:15:29): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:15:29): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:15:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:15:29): TrySyncProduct, Started: Trace(2018-Sep-04 20:15:29): TrySyncProduct, creating update location Trace(2018-Sep-04 20:15:29): Calling package_source_init Trace(2018-Sep-04 20:15:29): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:15:29): Logging on network access user Trace(2018-Sep-04 20:15:29): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:32): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:15:32): Custom certificate already present. Trace(2018-Sep-04 20:15:32): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:15:32): Remote connection over UNC. Trace(2018-Sep-04 20:15:32): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:15:32): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:15:32): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:15:32): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:15:32): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:15:32): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:15:32): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:15:32): File root.upd recovered. Trace(2018-Sep-04 20:15:32): File escdp.dat recovered. Trace(2018-Sep-04 20:15:32): File ProductID.dat recovered. Trace(2018-Sep-04 20:15:32): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:15:33): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:15:33): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:15:33): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 20:15:33): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:33): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 20:15:33): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:15:33): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:15:33): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 20:15:33): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 20:15:33): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:15:33): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:15:36): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:15:36): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:15:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:15:36): TrySyncProduct, Started: Trace(2018-Sep-04 20:15:36): TrySyncProduct, creating update location Trace(2018-Sep-04 20:15:36): Calling package_source_init Trace(2018-Sep-04 20:15:36): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:15:36): Logging on network access user Trace(2018-Sep-04 20:15:36): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:40): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:15:40): Custom certificate already present. Trace(2018-Sep-04 20:15:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:15:40): Remote connection over UNC. Trace(2018-Sep-04 20:15:40): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:15:40): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:15:40): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:15:40): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:15:40): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:15:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:15:40): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:15:40): File root.upd recovered. Trace(2018-Sep-04 20:15:40): File escdp.dat recovered. Trace(2018-Sep-04 20:15:40): File ProductID.dat recovered. Trace(2018-Sep-04 20:15:40): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:15:40): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:15:40): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:15:40): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 20:15:40): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:40): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 20:15:40): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:15:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:15:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 20:15:40): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 20:15:40): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:15:40): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:15:43): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:15:43): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:15:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:15:43): TrySyncProduct, Started: Trace(2018-Sep-04 20:15:43): TrySyncProduct, creating update location Trace(2018-Sep-04 20:15:43): Calling package_source_init Trace(2018-Sep-04 20:15:43): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:15:43): Logging on network access user Trace(2018-Sep-04 20:15:43): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:46): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:15:46): Custom certificate already present. Trace(2018-Sep-04 20:15:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:15:46): Remote connection over UNC. Trace(2018-Sep-04 20:15:46): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:15:46): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:15:46): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:15:46): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:15:46): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:15:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:15:46): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:15:46): File root.upd recovered. Trace(2018-Sep-04 20:15:46): File escdp.dat recovered. Trace(2018-Sep-04 20:15:46): File ProductID.dat recovered. Trace(2018-Sep-04 20:15:46): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:15:47): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:15:47): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:15:47): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 20:15:47): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:15:47): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 20:15:47): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:15:47): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:15:47): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 20:15:47): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 20:15:47): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:15:47): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:15:50): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:15:50): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:15:50): ALUpdate(): Trace(2018-Sep-04 20:15:50): ALUpdate(DownloadEnded): Trace(2018-Sep-04 20:15:50): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 20:15:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:15:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:15:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:15:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:15:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:15:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:15:53): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 20:15:53): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:15:53): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:15:53): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:15:53): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:15:53): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 20:15:53): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 20:15:53): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 20:15:53): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 20:15:53): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 20:15:54): IPCSender::ProcessSend exiting Trace(2018-Sep-04 20:15:54): ALUpdate finished Trace(2018-Sep-04 20:25:04): ========================= Trace(2018-Sep-04 20:25:04): ALUpdate is starting. Trace(2018-Sep-04 20:25:04): AutoUpdate version: 5.11 Trace(2018-Sep-04 20:25:04): Build : 211793 Trace(2018-Sep-04 20:25:04): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-04 20:25:04): ========================= Trace(2018-Sep-04 20:25:04): Process security set successfully Trace(2018-Sep-04 20:25:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-04 20:25:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-04 20:25:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-04 20:25:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-04 20:25:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-04 20:25:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-04 20:25:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-04 20:25:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-04 20:25:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-04 20:25:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-04 20:25:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-04 20:25:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-04 20:25:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-04 20:25:04): Computer is a not possible cluster Trace(2018-Sep-04 20:25:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-04 20:25:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-04 20:25:04): Considering subscribed products. Trace(2018-Sep-04 20:25:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:25:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-04 20:25:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-04 20:25:04): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:25:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-04 20:25:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-04 20:25:04): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:25:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-04 20:25:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-04 20:25:04): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:25:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-04 20:25:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-04 20:25:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-04 20:25:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-04 20:25:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-04 20:25:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-04 20:25:04): IPCSender::ProcessSend started Trace(2018-Sep-04 20:25:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:25:04): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-04 20:25:04): IPCSender::Write: Writing message: Trace(2018-Sep-04 20:25:04): IPCSender::ProcessSend: Send message: Trace(2018-Sep-04 20:25:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:25:04): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-04 20:25:04): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-04 20:25:04): PopulateCache: Entering Trace(2018-Sep-04 20:25:04): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-04 20:25:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:25:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:25:04): ProductFactory::Create: SAU Product Trace(2018-Sep-04 20:25:04): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:25:04): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:25:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:25:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-04 20:25:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 20:25:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 20:25:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:25:04): TrySyncProduct, Started: Trace(2018-Sep-04 20:25:04): TrySyncProduct, creating update location Trace(2018-Sep-04 20:25:04): Calling package_source_init Trace(2018-Sep-04 20:25:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:25:04): Logging on network access user Trace(2018-Sep-04 20:25:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:13): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:25:13): Custom certificate already present. Trace(2018-Sep-04 20:25:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:25:13): Remote connection over UNC. Trace(2018-Sep-04 20:25:13): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:25:13): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:25:13): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:25:13): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:25:13): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:25:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:25:13): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:25:13): File root.upd recovered. Trace(2018-Sep-04 20:25:13): File escdp.dat recovered. Trace(2018-Sep-04 20:25:13): File ProductID.dat recovered. Trace(2018-Sep-04 20:25:13): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:25:13): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:25:13): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:25:13): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 20:25:13): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:13): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 20:25:13): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:25:13): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:25:13): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 20:25:13): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 20:25:13): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:25:13): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:25:16): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:25:16): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:25:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:25:16): TrySyncProduct, Started: Trace(2018-Sep-04 20:25:16): TrySyncProduct, creating update location Trace(2018-Sep-04 20:25:16): Calling package_source_init Trace(2018-Sep-04 20:25:16): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:25:16): Logging on network access user Trace(2018-Sep-04 20:25:16): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:19): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:25:19): Custom certificate already present. Trace(2018-Sep-04 20:25:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:25:19): Remote connection over UNC. Trace(2018-Sep-04 20:25:20): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:25:20): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:25:20): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:25:20): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:25:20): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:25:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:25:20): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:25:20): File root.upd recovered. Trace(2018-Sep-04 20:25:20): File escdp.dat recovered. Trace(2018-Sep-04 20:25:20): File ProductID.dat recovered. Trace(2018-Sep-04 20:25:20): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:25:20): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:25:20): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:25:20): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 20:25:20): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:20): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 20:25:20): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:25:20): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:25:20): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 20:25:20): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 20:25:20): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:25:20): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:25:23): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:25:23): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:25:23): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:25:23): TrySyncProduct, Started: Trace(2018-Sep-04 20:25:23): TrySyncProduct, creating update location Trace(2018-Sep-04 20:25:23): Calling package_source_init Trace(2018-Sep-04 20:25:23): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:25:23): Logging on network access user Trace(2018-Sep-04 20:25:23): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:26): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:25:26): Custom certificate already present. Trace(2018-Sep-04 20:25:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:25:26): Remote connection over UNC. Trace(2018-Sep-04 20:25:26): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:25:26): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:25:26): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:25:26): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:25:26): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:25:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:25:26): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:25:26): File root.upd recovered. Trace(2018-Sep-04 20:25:26): File escdp.dat recovered. Trace(2018-Sep-04 20:25:26): File ProductID.dat recovered. Trace(2018-Sep-04 20:25:26): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:25:26): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:25:26): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:25:26): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 20:25:26): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:26): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 20:25:26): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:25:27): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:25:27): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 20:25:27): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 20:25:27): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:25:27): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:25:30): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:25:30): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:25:30): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:25:30): TrySyncProduct, Started: Trace(2018-Sep-04 20:25:30): TrySyncProduct, creating update location Trace(2018-Sep-04 20:25:30): Calling package_source_init Trace(2018-Sep-04 20:25:30): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:25:30): Logging on network access user Trace(2018-Sep-04 20:25:30): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:33): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:25:33): Custom certificate already present. Trace(2018-Sep-04 20:25:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:25:33): Remote connection over UNC. Trace(2018-Sep-04 20:25:33): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:25:33): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:25:33): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:25:33): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:25:33): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:25:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:25:33): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:25:33): File root.upd recovered. Trace(2018-Sep-04 20:25:33): File escdp.dat recovered. Trace(2018-Sep-04 20:25:33): File ProductID.dat recovered. Trace(2018-Sep-04 20:25:33): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:25:33): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:25:33): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:25:33): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 20:25:33): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:33): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 20:25:33): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:25:33): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:25:33): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 20:25:33): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 20:25:33): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:25:33): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:25:36): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:25:36): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:25:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:25:36): TrySyncProduct, Started: Trace(2018-Sep-04 20:25:36): TrySyncProduct, creating update location Trace(2018-Sep-04 20:25:36): Calling package_source_init Trace(2018-Sep-04 20:25:36): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:25:36): Logging on network access user Trace(2018-Sep-04 20:25:36): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:40): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:25:40): Custom certificate already present. Trace(2018-Sep-04 20:25:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:25:40): Remote connection over UNC. Trace(2018-Sep-04 20:25:40): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:25:40): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:25:40): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:25:40): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:25:40): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:25:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:25:40): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:25:40): File root.upd recovered. Trace(2018-Sep-04 20:25:40): File escdp.dat recovered. Trace(2018-Sep-04 20:25:40): File ProductID.dat recovered. Trace(2018-Sep-04 20:25:40): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:25:40): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:25:40): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:25:40): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 20:25:40): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:40): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 20:25:40): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:25:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:25:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 20:25:40): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 20:25:40): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:25:40): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:25:43): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:25:43): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:25:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:25:43): TrySyncProduct, Started: Trace(2018-Sep-04 20:25:43): TrySyncProduct, creating update location Trace(2018-Sep-04 20:25:43): Calling package_source_init Trace(2018-Sep-04 20:25:43): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:25:43): Logging on network access user Trace(2018-Sep-04 20:25:43): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:46): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-04 20:25:46): Custom certificate already present. Trace(2018-Sep-04 20:25:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:25:46): Remote connection over UNC. Trace(2018-Sep-04 20:25:47): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:25:47): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:25:47): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:25:47): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:25:47): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:25:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:25:47): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:25:47): File root.upd recovered. Trace(2018-Sep-04 20:25:47): File escdp.dat recovered. Trace(2018-Sep-04 20:25:47): File ProductID.dat recovered. Trace(2018-Sep-04 20:25:47): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:25:47): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:25:47): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:25:47): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 20:25:47): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:25:47): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 20:25:47): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:25:47): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:25:47): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 20:25:47): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 20:25:47): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:25:47): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:25:50): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:25:50): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:25:50): ALUpdate(): Trace(2018-Sep-04 20:25:50): ALUpdate(DownloadEnded): Trace(2018-Sep-04 20:25:50): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 20:25:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:25:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:25:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:25:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:25:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:25:50): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:25:53): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 20:25:53): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:25:53): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:25:53): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:25:53): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:25:53): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 20:25:53): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 20:25:53): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 20:25:53): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 20:25:53): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 20:25:54): IPCSender::ProcessSend exiting Trace(2018-Sep-04 20:25:54): ALUpdate finished Trace(2018-Sep-04 20:35:04): ========================= Trace(2018-Sep-04 20:35:04): ALUpdate is starting. Trace(2018-Sep-04 20:35:04): AutoUpdate version: 5.11 Trace(2018-Sep-04 20:35:04): Build : 211793 Trace(2018-Sep-04 20:35:04): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-04 20:35:04): ========================= Trace(2018-Sep-04 20:35:04): Process security set successfully Trace(2018-Sep-04 20:35:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-04 20:35:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-04 20:35:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-04 20:35:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-04 20:35:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-04 20:35:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-04 20:35:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-04 20:35:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-04 20:35:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-04 20:35:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-04 20:35:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-04 20:35:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-04 20:35:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-04 20:35:04): Computer is a not possible cluster Trace(2018-Sep-04 20:35:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-04 20:35:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-04 20:35:04): Considering subscribed products. Trace(2018-Sep-04 20:35:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:35:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-04 20:35:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-04 20:35:04): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:35:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-04 20:35:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-04 20:35:04): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:35:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-04 20:35:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-04 20:35:04): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:35:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-04 20:35:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-04 20:35:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-04 20:35:04): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-04 20:35:04): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-04 20:35:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-04 20:35:04): IPCSender::ProcessSend started Trace(2018-Sep-04 20:35:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:35:04): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-04 20:35:04): IPCSender::Write: Writing message: Trace(2018-Sep-04 20:35:04): IPCSender::ProcessSend: Send message: Trace(2018-Sep-04 20:35:04): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:35:04): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-04 20:35:04): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-04 20:35:04): PopulateCache: Entering Trace(2018-Sep-04 20:35:04): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-04 20:35:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:35:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:35:04): ProductFactory::Create: SAU Product Trace(2018-Sep-04 20:35:04): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:35:04): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:35:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:35:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-04 20:35:04): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:04): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-04 20:35:04): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-04 20:35:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:35:04): TrySyncProduct, Started: Trace(2018-Sep-04 20:35:04): TrySyncProduct, creating update location Trace(2018-Sep-04 20:35:04): Calling package_source_init Trace(2018-Sep-04 20:35:04): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:35:04): Logging on network access user Trace(2018-Sep-04 20:35:04): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:10): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-04 20:35:10): Custom certificate already present. Trace(2018-Sep-04 20:35:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:35:10): Remote connection over UNC. Trace(2018-Sep-04 20:35:10): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:35:10): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:35:10): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:35:10): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:35:10): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:35:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:35:10): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:35:10): File root.upd recovered. Trace(2018-Sep-04 20:35:10): File escdp.dat recovered. Trace(2018-Sep-04 20:35:10): File ProductID.dat recovered. Trace(2018-Sep-04 20:35:10): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:35:10): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:35:10): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-04 20:35:10): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-04 20:35:10): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:10): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-04 20:35:10): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:35:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:35:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-04 20:35:10): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-04 20:35:10): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:35:10): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:35:13): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:35:13): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:35:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:35:13): TrySyncProduct, Started: Trace(2018-Sep-04 20:35:13): TrySyncProduct, creating update location Trace(2018-Sep-04 20:35:13): Calling package_source_init Trace(2018-Sep-04 20:35:13): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:35:13): Logging on network access user Trace(2018-Sep-04 20:35:13): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:16): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-04 20:35:16): Custom certificate already present. Trace(2018-Sep-04 20:35:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:35:16): Remote connection over UNC. Trace(2018-Sep-04 20:35:16): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:35:16): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:35:16): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:35:16): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:35:16): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:35:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:35:16): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:35:16): File root.upd recovered. Trace(2018-Sep-04 20:35:16): File escdp.dat recovered. Trace(2018-Sep-04 20:35:16): File ProductID.dat recovered. Trace(2018-Sep-04 20:35:16): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:35:17): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:35:17): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-04 20:35:17): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-04 20:35:17): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:17): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-04 20:35:17): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:35:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:35:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-04 20:35:17): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-04 20:35:17): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:35:17): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:35:20): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:35:20): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:35:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:35:20): TrySyncProduct, Started: Trace(2018-Sep-04 20:35:20): TrySyncProduct, creating update location Trace(2018-Sep-04 20:35:20): Calling package_source_init Trace(2018-Sep-04 20:35:20): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:35:20): Logging on network access user Trace(2018-Sep-04 20:35:20): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:23): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-04 20:35:23): Custom certificate already present. Trace(2018-Sep-04 20:35:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:35:23): Remote connection over UNC. Trace(2018-Sep-04 20:35:23): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:35:23): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:35:23): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:35:23): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:35:23): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:35:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:35:23): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:35:23): File root.upd recovered. Trace(2018-Sep-04 20:35:23): File escdp.dat recovered. Trace(2018-Sep-04 20:35:23): File ProductID.dat recovered. Trace(2018-Sep-04 20:35:23): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:35:23): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:35:23): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-04 20:35:23): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-04 20:35:23): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:23): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-04 20:35:23): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:35:23): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:35:23): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-04 20:35:23): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-04 20:35:23): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:35:23): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:35:26): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:35:26): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:35:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:35:26): TrySyncProduct, Started: Trace(2018-Sep-04 20:35:26): TrySyncProduct, creating update location Trace(2018-Sep-04 20:35:26): Calling package_source_init Trace(2018-Sep-04 20:35:26): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:35:26): Logging on network access user Trace(2018-Sep-04 20:35:26): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:30): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-04 20:35:30): Custom certificate already present. Trace(2018-Sep-04 20:35:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:35:30): Remote connection over UNC. Trace(2018-Sep-04 20:35:30): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:35:30): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:35:30): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:35:30): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:35:30): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:35:30): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:35:30): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:35:30): File root.upd recovered. Trace(2018-Sep-04 20:35:30): File escdp.dat recovered. Trace(2018-Sep-04 20:35:30): File ProductID.dat recovered. Trace(2018-Sep-04 20:35:30): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:35:30): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:35:30): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-04 20:35:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-04 20:35:30): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:30): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-04 20:35:30): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:35:30): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:35:30): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-04 20:35:30): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-04 20:35:30): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:35:30): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:35:33): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:35:33): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:35:33): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:35:33): TrySyncProduct, Started: Trace(2018-Sep-04 20:35:33): TrySyncProduct, creating update location Trace(2018-Sep-04 20:35:33): Calling package_source_init Trace(2018-Sep-04 20:35:33): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:35:33): Logging on network access user Trace(2018-Sep-04 20:35:33): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:37): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-04 20:35:37): Custom certificate already present. Trace(2018-Sep-04 20:35:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:35:37): Remote connection over UNC. Trace(2018-Sep-04 20:35:37): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:35:37): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:35:37): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:35:37): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:35:37): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:35:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:35:37): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:35:37): File root.upd recovered. Trace(2018-Sep-04 20:35:37): File escdp.dat recovered. Trace(2018-Sep-04 20:35:37): File ProductID.dat recovered. Trace(2018-Sep-04 20:35:37): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:35:37): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:35:37): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-04 20:35:37): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-04 20:35:37): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:37): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-04 20:35:37): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:35:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:35:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-04 20:35:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-04 20:35:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:35:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:35:40): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:35:40): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:35:40): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-04 20:35:40): TrySyncProduct, Started: Trace(2018-Sep-04 20:35:40): TrySyncProduct, creating update location Trace(2018-Sep-04 20:35:40): Calling package_source_init Trace(2018-Sep-04 20:35:40): TrySyncProduct, Calling BeginSync Trace(2018-Sep-04 20:35:40): Logging on network access user Trace(2018-Sep-04 20:35:40): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:43): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-04 20:35:43): Custom certificate already present. Trace(2018-Sep-04 20:35:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-04 20:35:43): Remote connection over UNC. Trace(2018-Sep-04 20:35:43): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-04 20:35:43): Unable to read file master.upd (Remote) Trace(2018-Sep-04 20:35:43): Unable to synchronise file root.upd. Trace(2018-Sep-04 20:35:43): Unable to synchronise file escdp.dat. Trace(2018-Sep-04 20:35:43): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-04 20:35:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-04 20:35:43): Unable to synchronise file ProductID.dat. Trace(2018-Sep-04 20:35:43): File root.upd recovered. Trace(2018-Sep-04 20:35:43): File escdp.dat recovered. Trace(2018-Sep-04 20:35:43): File ProductID.dat recovered. Trace(2018-Sep-04 20:35:43): Unable to recover file expired_credential.dat. Trace(2018-Sep-04 20:35:44): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-04 20:35:44): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-04 20:35:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-04 20:35:44): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-04 20:35:44): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-04 20:35:44): CIDSync(CidSyncMessage): Trace(2018-Sep-04 20:35:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-04 20:35:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-04 20:35:44): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-04 20:35:44): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-04 20:35:44): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-04 20:35:47): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-04 20:35:47): TrySyncProduct, Ended - 0 Trace(2018-Sep-04 20:35:47): ALUpdate(): Trace(2018-Sep-04 20:35:47): ALUpdate(DownloadEnded): Trace(2018-Sep-04 20:35:47): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-04 20:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:35:47): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-04 20:35:50): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-04 20:35:50): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:35:50): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:35:50): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-04 20:35:50): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-04 20:35:50): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-04 20:35:50): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-04 20:35:50): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-04 20:35:50): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-04 20:35:50): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-04 20:35:51): IPCSender::ProcessSend exiting Trace(2018-Sep-04 20:35:51): ALUpdate finished Trace(2018-Sep-05 08:14:12): ========================= Trace(2018-Sep-05 08:14:12): ALUpdate is starting. Trace(2018-Sep-05 08:14:12): AutoUpdate version: 5.11 Trace(2018-Sep-05 08:14:12): Build : 211793 Trace(2018-Sep-05 08:14:12): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-05 08:14:12): ========================= Trace(2018-Sep-05 08:14:12): Process security set successfully Trace(2018-Sep-05 08:14:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-05 08:14:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-05 08:14:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-05 08:14:12): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-05 08:14:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-05 08:14:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-05 08:14:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-05 08:14:12): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-05 08:14:12): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-05 08:14:12): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-05 08:14:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-05 08:14:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-05 08:14:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-05 08:14:12): Computer is a not possible cluster Trace(2018-Sep-05 08:14:12): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-05 08:14:12): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-05 08:14:12): Considering subscribed products. Trace(2018-Sep-05 08:14:12): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:14:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-05 08:14:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-05 08:14:12): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:14:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-05 08:14:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-05 08:14:12): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:14:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-05 08:14:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-05 08:14:12): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:14:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-05 08:14:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-05 08:14:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-05 08:14:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-05 08:14:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-05 08:14:12): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-05 08:14:12): IPCSender::ProcessSend started Trace(2018-Sep-05 08:14:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:14:12): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-05 08:14:12): IPCSender::Write: Writing message: Trace(2018-Sep-05 08:14:12): IPCSender::ProcessSend: Send message: Trace(2018-Sep-05 08:14:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:14:12): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-05 08:14:12): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-05 08:14:12): PopulateCache: Entering Trace(2018-Sep-05 08:14:12): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-05 08:14:12): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:14:12): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:14:12): ProductFactory::Create: SAU Product Trace(2018-Sep-05 08:14:12): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:14:12): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:14:12): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:14:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-05 08:14:12): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-05 08:14:12): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-05 08:14:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:14:12): TrySyncProduct, Started: Trace(2018-Sep-05 08:14:12): TrySyncProduct, creating update location Trace(2018-Sep-05 08:14:12): Calling package_source_init Trace(2018-Sep-05 08:14:12): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:14:12): Logging on network access user Trace(2018-Sep-05 08:14:12): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:18): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:14:18): Custom certificate already present. Trace(2018-Sep-05 08:14:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:14:18): Remote connection over UNC. Trace(2018-Sep-05 08:14:18): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:14:18): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:14:18): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:14:18): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:14:18): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:14:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:14:18): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:14:18): File root.upd recovered. Trace(2018-Sep-05 08:14:18): File escdp.dat recovered. Trace(2018-Sep-05 08:14:18): File ProductID.dat recovered. Trace(2018-Sep-05 08:14:18): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:14:18): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:14:18): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:14:18): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-05 08:14:18): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:18): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-05 08:14:18): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:14:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:14:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-05 08:14:18): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-05 08:14:18): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:14:18): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:14:18): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:14:18): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:14:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:14:18): TrySyncProduct, Started: Trace(2018-Sep-05 08:14:18): TrySyncProduct, creating update location Trace(2018-Sep-05 08:14:18): Calling package_source_init Trace(2018-Sep-05 08:14:18): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:14:18): Logging on network access user Trace(2018-Sep-05 08:14:18): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:22): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:14:22): Custom certificate already present. Trace(2018-Sep-05 08:14:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:14:22): Remote connection over UNC. Trace(2018-Sep-05 08:14:22): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:14:22): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:14:22): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:14:22): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:14:22): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:14:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:14:22): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:14:22): File root.upd recovered. Trace(2018-Sep-05 08:14:22): File escdp.dat recovered. Trace(2018-Sep-05 08:14:22): File ProductID.dat recovered. Trace(2018-Sep-05 08:14:22): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:14:22): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:14:22): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:14:22): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-05 08:14:22): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:22): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-05 08:14:22): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:14:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:14:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-05 08:14:22): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-05 08:14:22): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:14:22): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:14:22): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:14:22): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:14:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:14:22): TrySyncProduct, Started: Trace(2018-Sep-05 08:14:22): TrySyncProduct, creating update location Trace(2018-Sep-05 08:14:22): Calling package_source_init Trace(2018-Sep-05 08:14:22): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:14:22): Logging on network access user Trace(2018-Sep-05 08:14:22): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:26): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:14:26): Custom certificate already present. Trace(2018-Sep-05 08:14:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:14:26): Remote connection over UNC. Trace(2018-Sep-05 08:14:26): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:14:26): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:14:26): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:14:26): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:14:26): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:14:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:14:26): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:14:26): File root.upd recovered. Trace(2018-Sep-05 08:14:26): File escdp.dat recovered. Trace(2018-Sep-05 08:14:26): File ProductID.dat recovered. Trace(2018-Sep-05 08:14:26): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:14:26): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:14:26): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:14:26): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-05 08:14:26): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:26): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-05 08:14:26): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:14:26): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:14:26): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-05 08:14:26): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-05 08:14:26): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:14:26): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:14:26): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:14:26): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:14:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:14:26): TrySyncProduct, Started: Trace(2018-Sep-05 08:14:26): TrySyncProduct, creating update location Trace(2018-Sep-05 08:14:26): Calling package_source_init Trace(2018-Sep-05 08:14:26): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:14:26): Logging on network access user Trace(2018-Sep-05 08:14:26): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:29): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:14:29): Custom certificate already present. Trace(2018-Sep-05 08:14:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:14:29): Remote connection over UNC. Trace(2018-Sep-05 08:14:29): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:14:29): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:14:29): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:14:29): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:14:29): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:14:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:14:29): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:14:29): File root.upd recovered. Trace(2018-Sep-05 08:14:29): File escdp.dat recovered. Trace(2018-Sep-05 08:14:29): File ProductID.dat recovered. Trace(2018-Sep-05 08:14:29): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:14:30): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:14:30): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:14:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-05 08:14:30): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:30): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-05 08:14:30): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:14:30): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:14:30): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-05 08:14:30): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-05 08:14:30): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:14:30): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:14:30): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:14:30): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:14:30): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:14:30): TrySyncProduct, Started: Trace(2018-Sep-05 08:14:30): TrySyncProduct, creating update location Trace(2018-Sep-05 08:14:30): Calling package_source_init Trace(2018-Sep-05 08:14:30): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:14:30): Logging on network access user Trace(2018-Sep-05 08:14:30): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:33): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:14:33): Custom certificate already present. Trace(2018-Sep-05 08:14:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:14:33): Remote connection over UNC. Trace(2018-Sep-05 08:14:33): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:14:33): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:14:33): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:14:33): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:14:33): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:14:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:14:33): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:14:33): File root.upd recovered. Trace(2018-Sep-05 08:14:33): File escdp.dat recovered. Trace(2018-Sep-05 08:14:33): File ProductID.dat recovered. Trace(2018-Sep-05 08:14:33): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:14:33): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:14:33): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:14:33): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-05 08:14:33): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:33): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-05 08:14:33): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:14:34): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:14:34): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-05 08:14:34): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-05 08:14:34): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:14:34): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:14:34): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:14:34): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:14:34): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:14:34): TrySyncProduct, Started: Trace(2018-Sep-05 08:14:34): TrySyncProduct, creating update location Trace(2018-Sep-05 08:14:34): Calling package_source_init Trace(2018-Sep-05 08:14:34): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:14:34): Logging on network access user Trace(2018-Sep-05 08:14:34): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:37): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:14:37): Custom certificate already present. Trace(2018-Sep-05 08:14:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:14:37): Remote connection over UNC. Trace(2018-Sep-05 08:14:37): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:14:37): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:14:37): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:14:37): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:14:37): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:14:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:14:37): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:14:37): File root.upd recovered. Trace(2018-Sep-05 08:14:37): File escdp.dat recovered. Trace(2018-Sep-05 08:14:37): File ProductID.dat recovered. Trace(2018-Sep-05 08:14:37): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:14:37): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:14:37): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:14:37): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-05 08:14:37): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:14:37): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-05 08:14:37): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:14:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:14:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-05 08:14:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-05 08:14:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:14:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:14:37): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:14:37): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:14:37): ALUpdate(): Trace(2018-Sep-05 08:14:37): ALUpdate(DownloadEnded): Trace(2018-Sep-05 08:14:37): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-05 08:14:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:14:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:14:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:14:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:14:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:14:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:14:37): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-05 08:14:37): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:14:37): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:14:37): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:14:37): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:14:37): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-05 08:14:37): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-05 08:14:37): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-05 08:14:37): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-05 08:14:37): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-05 08:14:38): IPCSender::ProcessSend exiting Trace(2018-Sep-05 08:14:38): ALUpdate finished Trace(2018-Sep-05 08:24:12): ========================= Trace(2018-Sep-05 08:24:12): ALUpdate is starting. Trace(2018-Sep-05 08:24:12): AutoUpdate version: 5.11 Trace(2018-Sep-05 08:24:12): Build : 211793 Trace(2018-Sep-05 08:24:12): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-05 08:24:12): ========================= Trace(2018-Sep-05 08:24:12): Process security set successfully Trace(2018-Sep-05 08:24:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-05 08:24:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-05 08:24:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-05 08:24:12): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-05 08:24:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-05 08:24:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-05 08:24:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-05 08:24:12): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-05 08:24:12): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-05 08:24:12): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-05 08:24:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-05 08:24:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-05 08:24:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-05 08:24:12): Computer is a not possible cluster Trace(2018-Sep-05 08:24:12): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-05 08:24:12): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-05 08:24:12): Considering subscribed products. Trace(2018-Sep-05 08:24:12): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:24:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-05 08:24:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-05 08:24:12): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:24:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-05 08:24:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-05 08:24:12): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:24:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-05 08:24:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-05 08:24:12): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:24:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-05 08:24:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-05 08:24:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-05 08:24:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-05 08:24:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-05 08:24:12): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-05 08:24:12): IPCSender::ProcessSend started Trace(2018-Sep-05 08:24:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:24:12): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-05 08:24:12): IPCSender::Write: Writing message: Trace(2018-Sep-05 08:24:12): IPCSender::ProcessSend: Send message: Trace(2018-Sep-05 08:24:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:24:12): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-05 08:24:12): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-05 08:24:12): PopulateCache: Entering Trace(2018-Sep-05 08:24:12): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-05 08:24:12): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:24:12): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:24:12): ProductFactory::Create: SAU Product Trace(2018-Sep-05 08:24:12): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:24:12): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:24:12): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:24:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-05 08:24:12): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-05 08:24:12): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-05 08:24:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:24:12): TrySyncProduct, Started: Trace(2018-Sep-05 08:24:12): TrySyncProduct, creating update location Trace(2018-Sep-05 08:24:12): Calling package_source_init Trace(2018-Sep-05 08:24:12): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:24:12): Logging on network access user Trace(2018-Sep-05 08:24:12): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:18): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:24:18): Custom certificate already present. Trace(2018-Sep-05 08:24:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:24:18): Remote connection over UNC. Trace(2018-Sep-05 08:24:18): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:24:18): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:24:18): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:24:18): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:24:18): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:24:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:24:18): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:24:18): File root.upd recovered. Trace(2018-Sep-05 08:24:18): File escdp.dat recovered. Trace(2018-Sep-05 08:24:18): File ProductID.dat recovered. Trace(2018-Sep-05 08:24:18): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:24:18): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:24:18): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:24:18): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-05 08:24:18): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:18): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-05 08:24:18): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:24:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:24:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-05 08:24:18): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-05 08:24:18): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:24:18): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:24:18): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:24:18): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:24:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:24:18): TrySyncProduct, Started: Trace(2018-Sep-05 08:24:18): TrySyncProduct, creating update location Trace(2018-Sep-05 08:24:18): Calling package_source_init Trace(2018-Sep-05 08:24:18): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:24:18): Logging on network access user Trace(2018-Sep-05 08:24:18): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:21): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:24:21): Custom certificate already present. Trace(2018-Sep-05 08:24:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:24:21): Remote connection over UNC. Trace(2018-Sep-05 08:24:22): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:24:22): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:24:22): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:24:22): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:24:22): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:24:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:24:22): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:24:22): File root.upd recovered. Trace(2018-Sep-05 08:24:22): File escdp.dat recovered. Trace(2018-Sep-05 08:24:22): File ProductID.dat recovered. Trace(2018-Sep-05 08:24:22): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:24:22): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:24:22): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:24:22): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-05 08:24:22): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:22): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-05 08:24:22): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:24:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:24:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-05 08:24:22): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-05 08:24:22): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:24:22): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:24:22): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:24:22): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:24:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:24:22): TrySyncProduct, Started: Trace(2018-Sep-05 08:24:22): TrySyncProduct, creating update location Trace(2018-Sep-05 08:24:22): Calling package_source_init Trace(2018-Sep-05 08:24:22): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:24:22): Logging on network access user Trace(2018-Sep-05 08:24:22): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:25): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:24:25): Custom certificate already present. Trace(2018-Sep-05 08:24:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:24:25): Remote connection over UNC. Trace(2018-Sep-05 08:24:25): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:24:25): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:24:25): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:24:25): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:24:25): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:24:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:24:25): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:24:25): File root.upd recovered. Trace(2018-Sep-05 08:24:25): File escdp.dat recovered. Trace(2018-Sep-05 08:24:25): File ProductID.dat recovered. Trace(2018-Sep-05 08:24:25): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:24:25): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:24:25): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:24:25): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-05 08:24:25): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:25): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-05 08:24:25): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:24:26): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:24:26): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-05 08:24:26): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-05 08:24:26): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:24:26): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:24:26): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:24:26): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:24:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:24:26): TrySyncProduct, Started: Trace(2018-Sep-05 08:24:26): TrySyncProduct, creating update location Trace(2018-Sep-05 08:24:26): Calling package_source_init Trace(2018-Sep-05 08:24:26): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:24:26): Logging on network access user Trace(2018-Sep-05 08:24:26): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:29): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:24:29): Custom certificate already present. Trace(2018-Sep-05 08:24:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:24:29): Remote connection over UNC. Trace(2018-Sep-05 08:24:29): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:24:29): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:24:29): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:24:29): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:24:29): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:24:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:24:29): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:24:29): File root.upd recovered. Trace(2018-Sep-05 08:24:29): File escdp.dat recovered. Trace(2018-Sep-05 08:24:29): File ProductID.dat recovered. Trace(2018-Sep-05 08:24:29): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:24:29): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:24:29): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:24:29): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-05 08:24:29): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:29): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-05 08:24:29): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:24:29): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:24:29): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-05 08:24:29): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-05 08:24:29): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:24:29): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:24:29): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:24:29): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:24:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:24:29): TrySyncProduct, Started: Trace(2018-Sep-05 08:24:29): TrySyncProduct, creating update location Trace(2018-Sep-05 08:24:29): Calling package_source_init Trace(2018-Sep-05 08:24:29): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:24:29): Logging on network access user Trace(2018-Sep-05 08:24:29): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:33): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:24:33): Custom certificate already present. Trace(2018-Sep-05 08:24:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:24:33): Remote connection over UNC. Trace(2018-Sep-05 08:24:33): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:24:33): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:24:33): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:24:33): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:24:33): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:24:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:24:33): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:24:33): File root.upd recovered. Trace(2018-Sep-05 08:24:33): File escdp.dat recovered. Trace(2018-Sep-05 08:24:33): File ProductID.dat recovered. Trace(2018-Sep-05 08:24:33): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:24:33): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:24:33): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:24:33): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-05 08:24:33): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:33): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-05 08:24:33): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:24:33): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:24:33): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-05 08:24:33): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-05 08:24:33): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:24:33): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:24:33): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:24:33): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:24:33): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:24:33): TrySyncProduct, Started: Trace(2018-Sep-05 08:24:33): TrySyncProduct, creating update location Trace(2018-Sep-05 08:24:33): Calling package_source_init Trace(2018-Sep-05 08:24:33): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:24:33): Logging on network access user Trace(2018-Sep-05 08:24:33): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:36): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:24:36): Custom certificate already present. Trace(2018-Sep-05 08:24:36): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:24:36): Remote connection over UNC. Trace(2018-Sep-05 08:24:37): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:24:37): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:24:37): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:24:37): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:24:37): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:24:37): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:24:37): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:24:37): File root.upd recovered. Trace(2018-Sep-05 08:24:37): File escdp.dat recovered. Trace(2018-Sep-05 08:24:37): File ProductID.dat recovered. Trace(2018-Sep-05 08:24:37): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:24:37): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:24:37): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:24:37): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-05 08:24:37): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:24:37): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-05 08:24:37): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:24:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:24:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-05 08:24:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-05 08:24:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:24:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:24:37): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:24:37): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:24:37): ALUpdate(): Trace(2018-Sep-05 08:24:37): ALUpdate(DownloadEnded): Trace(2018-Sep-05 08:24:37): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-05 08:24:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:24:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:24:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:24:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:24:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:24:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:24:37): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-05 08:24:37): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:24:37): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:24:37): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:24:37): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:24:37): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-05 08:24:37): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-05 08:24:37): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-05 08:24:37): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-05 08:24:37): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-05 08:24:38): IPCSender::ProcessSend exiting Trace(2018-Sep-05 08:24:38): ALUpdate finished Trace(2018-Sep-05 08:34:12): ========================= Trace(2018-Sep-05 08:34:12): ALUpdate is starting. Trace(2018-Sep-05 08:34:12): AutoUpdate version: 5.11 Trace(2018-Sep-05 08:34:12): Build : 211793 Trace(2018-Sep-05 08:34:12): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-05 08:34:12): ========================= Trace(2018-Sep-05 08:34:12): Process security set successfully Trace(2018-Sep-05 08:34:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-05 08:34:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-05 08:34:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-05 08:34:12): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-05 08:34:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-05 08:34:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-05 08:34:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-05 08:34:12): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-05 08:34:12): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-05 08:34:12): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-05 08:34:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-05 08:34:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-05 08:34:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-05 08:34:12): Computer is a not possible cluster Trace(2018-Sep-05 08:34:12): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-05 08:34:12): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-05 08:34:12): Considering subscribed products. Trace(2018-Sep-05 08:34:12): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:34:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-05 08:34:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-05 08:34:12): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:34:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-05 08:34:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-05 08:34:12): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:34:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-05 08:34:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-05 08:34:12): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:34:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-05 08:34:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-05 08:34:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-05 08:34:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-05 08:34:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-05 08:34:12): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-05 08:34:12): IPCSender::ProcessSend started Trace(2018-Sep-05 08:34:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:34:12): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-05 08:34:12): IPCSender::Write: Writing message: Trace(2018-Sep-05 08:34:12): IPCSender::ProcessSend: Send message: Trace(2018-Sep-05 08:34:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:34:12): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-05 08:34:12): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-05 08:34:12): PopulateCache: Entering Trace(2018-Sep-05 08:34:12): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-05 08:34:12): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:34:12): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:34:12): ProductFactory::Create: SAU Product Trace(2018-Sep-05 08:34:12): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:34:12): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:34:12): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:34:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-05 08:34:12): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-05 08:34:12): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-05 08:34:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:34:12): TrySyncProduct, Started: Trace(2018-Sep-05 08:34:12): TrySyncProduct, creating update location Trace(2018-Sep-05 08:34:12): Calling package_source_init Trace(2018-Sep-05 08:34:12): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:34:12): Logging on network access user Trace(2018-Sep-05 08:34:12): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:17): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:34:17): Custom certificate already present. Trace(2018-Sep-05 08:34:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:34:17): Remote connection over UNC. Trace(2018-Sep-05 08:34:17): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:34:17): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:34:17): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:34:17): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:34:17): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:34:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:34:17): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:34:17): File root.upd recovered. Trace(2018-Sep-05 08:34:17): File escdp.dat recovered. Trace(2018-Sep-05 08:34:18): File ProductID.dat recovered. Trace(2018-Sep-05 08:34:18): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:34:18): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:34:18): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:34:18): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-05 08:34:18): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:18): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-05 08:34:18): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:34:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:34:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-05 08:34:18): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-05 08:34:18): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:34:18): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:34:18): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:34:18): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:34:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:34:18): TrySyncProduct, Started: Trace(2018-Sep-05 08:34:18): TrySyncProduct, creating update location Trace(2018-Sep-05 08:34:18): Calling package_source_init Trace(2018-Sep-05 08:34:18): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:34:18): Logging on network access user Trace(2018-Sep-05 08:34:18): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:21): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:34:21): Custom certificate already present. Trace(2018-Sep-05 08:34:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:34:21): Remote connection over UNC. Trace(2018-Sep-05 08:34:21): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:34:21): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:34:21): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:34:21): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:34:21): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:34:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:34:21): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:34:21): File root.upd recovered. Trace(2018-Sep-05 08:34:21): File escdp.dat recovered. Trace(2018-Sep-05 08:34:21): File ProductID.dat recovered. Trace(2018-Sep-05 08:34:21): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:34:21): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:34:21): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:34:21): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-05 08:34:21): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:21): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-05 08:34:21): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:34:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:34:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-05 08:34:22): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-05 08:34:22): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:34:22): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:34:22): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:34:22): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:34:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:34:22): TrySyncProduct, Started: Trace(2018-Sep-05 08:34:22): TrySyncProduct, creating update location Trace(2018-Sep-05 08:34:22): Calling package_source_init Trace(2018-Sep-05 08:34:22): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:34:22): Logging on network access user Trace(2018-Sep-05 08:34:22): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:25): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:34:25): Custom certificate already present. Trace(2018-Sep-05 08:34:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:34:25): Remote connection over UNC. Trace(2018-Sep-05 08:34:25): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:34:25): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:34:25): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:34:25): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:34:25): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:34:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:34:25): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:34:25): File root.upd recovered. Trace(2018-Sep-05 08:34:25): File escdp.dat recovered. Trace(2018-Sep-05 08:34:25): File ProductID.dat recovered. Trace(2018-Sep-05 08:34:25): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:34:25): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:34:25): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:34:25): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-05 08:34:25): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:25): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-05 08:34:25): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:34:25): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:34:25): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-05 08:34:25): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-05 08:34:25): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:34:25): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:34:25): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:34:25): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:34:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:34:25): TrySyncProduct, Started: Trace(2018-Sep-05 08:34:25): TrySyncProduct, creating update location Trace(2018-Sep-05 08:34:25): Calling package_source_init Trace(2018-Sep-05 08:34:25): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:34:25): Logging on network access user Trace(2018-Sep-05 08:34:25): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:29): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:34:29): Custom certificate already present. Trace(2018-Sep-05 08:34:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:34:29): Remote connection over UNC. Trace(2018-Sep-05 08:34:29): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:34:29): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:34:29): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:34:29): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:34:29): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:34:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:34:29): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:34:29): File root.upd recovered. Trace(2018-Sep-05 08:34:29): File escdp.dat recovered. Trace(2018-Sep-05 08:34:29): File ProductID.dat recovered. Trace(2018-Sep-05 08:34:29): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:34:29): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:34:29): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:34:29): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-05 08:34:29): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:29): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-05 08:34:29): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:34:29): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:34:29): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-05 08:34:29): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-05 08:34:29): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:34:29): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:34:29): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:34:29): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:34:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:34:29): TrySyncProduct, Started: Trace(2018-Sep-05 08:34:29): TrySyncProduct, creating update location Trace(2018-Sep-05 08:34:29): Calling package_source_init Trace(2018-Sep-05 08:34:29): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:34:29): Logging on network access user Trace(2018-Sep-05 08:34:29): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:32): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:34:32): Custom certificate already present. Trace(2018-Sep-05 08:34:32): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:34:32): Remote connection over UNC. Trace(2018-Sep-05 08:34:33): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:34:33): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:34:33): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:34:33): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:34:33): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:34:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:34:33): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:34:33): File root.upd recovered. Trace(2018-Sep-05 08:34:33): File escdp.dat recovered. Trace(2018-Sep-05 08:34:33): File ProductID.dat recovered. Trace(2018-Sep-05 08:34:33): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:34:33): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:34:33): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:34:33): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-05 08:34:33): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:33): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-05 08:34:33): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:34:33): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:34:33): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-05 08:34:33): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-05 08:34:33): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:34:33): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:34:33): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:34:33): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:34:33): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:34:33): TrySyncProduct, Started: Trace(2018-Sep-05 08:34:33): TrySyncProduct, creating update location Trace(2018-Sep-05 08:34:33): Calling package_source_init Trace(2018-Sep-05 08:34:33): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:34:33): Logging on network access user Trace(2018-Sep-05 08:34:33): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:36): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:34:36): Custom certificate already present. Trace(2018-Sep-05 08:34:36): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:34:36): Remote connection over UNC. Trace(2018-Sep-05 08:34:36): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:34:36): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:34:36): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:34:36): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:34:36): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:34:36): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:34:36): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:34:36): File root.upd recovered. Trace(2018-Sep-05 08:34:36): File escdp.dat recovered. Trace(2018-Sep-05 08:34:36): File ProductID.dat recovered. Trace(2018-Sep-05 08:34:36): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:34:36): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:34:36): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:34:36): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-05 08:34:36): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:34:36): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-05 08:34:36): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:34:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:34:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-05 08:34:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-05 08:34:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:34:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:34:37): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:34:37): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:34:37): ALUpdate(): Trace(2018-Sep-05 08:34:37): ALUpdate(DownloadEnded): Trace(2018-Sep-05 08:34:37): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-05 08:34:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:34:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:34:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:34:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:34:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:34:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:34:37): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-05 08:34:37): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:34:37): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:34:37): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:34:37): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:34:37): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-05 08:34:37): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-05 08:34:37): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-05 08:34:37): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-05 08:34:37): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-05 08:34:38): IPCSender::ProcessSend exiting Trace(2018-Sep-05 08:34:38): ALUpdate finished Trace(2018-Sep-05 08:44:12): ========================= Trace(2018-Sep-05 08:44:12): ALUpdate is starting. Trace(2018-Sep-05 08:44:12): AutoUpdate version: 5.11 Trace(2018-Sep-05 08:44:12): Build : 211793 Trace(2018-Sep-05 08:44:12): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-05 08:44:12): ========================= Trace(2018-Sep-05 08:44:12): Process security set successfully Trace(2018-Sep-05 08:44:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-05 08:44:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-05 08:44:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-05 08:44:12): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-05 08:44:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-05 08:44:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-05 08:44:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-05 08:44:12): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-05 08:44:12): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-05 08:44:12): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-05 08:44:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-05 08:44:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-05 08:44:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-05 08:44:12): Computer is a not possible cluster Trace(2018-Sep-05 08:44:12): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-05 08:44:12): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-05 08:44:12): Considering subscribed products. Trace(2018-Sep-05 08:44:12): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:44:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-05 08:44:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-05 08:44:12): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:44:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-05 08:44:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-05 08:44:12): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:44:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-05 08:44:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-05 08:44:12): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:44:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-05 08:44:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-05 08:44:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-05 08:44:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-05 08:44:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-05 08:44:12): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-05 08:44:12): IPCSender::ProcessSend started Trace(2018-Sep-05 08:44:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:44:12): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-05 08:44:12): IPCSender::Write: Writing message: Trace(2018-Sep-05 08:44:12): IPCSender::ProcessSend: Send message: Trace(2018-Sep-05 08:44:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:44:12): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-05 08:44:12): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-05 08:44:12): PopulateCache: Entering Trace(2018-Sep-05 08:44:12): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-05 08:44:12): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:44:12): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:44:12): ProductFactory::Create: SAU Product Trace(2018-Sep-05 08:44:12): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:44:12): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:44:12): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:44:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-05 08:44:12): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-05 08:44:12): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-05 08:44:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:44:12): TrySyncProduct, Started: Trace(2018-Sep-05 08:44:12): TrySyncProduct, creating update location Trace(2018-Sep-05 08:44:12): Calling package_source_init Trace(2018-Sep-05 08:44:12): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:44:12): Logging on network access user Trace(2018-Sep-05 08:44:12): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:17): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:44:17): Custom certificate already present. Trace(2018-Sep-05 08:44:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:44:17): Remote connection over UNC. Trace(2018-Sep-05 08:44:18): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:44:18): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:44:18): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:44:18): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:44:18): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:44:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:44:18): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:44:18): File root.upd recovered. Trace(2018-Sep-05 08:44:18): File escdp.dat recovered. Trace(2018-Sep-05 08:44:18): File ProductID.dat recovered. Trace(2018-Sep-05 08:44:18): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:44:18): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:44:18): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:44:18): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-05 08:44:18): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:18): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-05 08:44:18): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:44:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:44:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-05 08:44:18): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-05 08:44:18): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:44:18): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:44:18): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:44:18): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:44:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:44:18): TrySyncProduct, Started: Trace(2018-Sep-05 08:44:18): TrySyncProduct, creating update location Trace(2018-Sep-05 08:44:18): Calling package_source_init Trace(2018-Sep-05 08:44:18): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:44:18): Logging on network access user Trace(2018-Sep-05 08:44:18): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:21): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:44:21): Custom certificate already present. Trace(2018-Sep-05 08:44:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:44:21): Remote connection over UNC. Trace(2018-Sep-05 08:44:21): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:44:21): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:44:21): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:44:21): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:44:21): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:44:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:44:21): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:44:21): File root.upd recovered. Trace(2018-Sep-05 08:44:21): File escdp.dat recovered. Trace(2018-Sep-05 08:44:21): File ProductID.dat recovered. Trace(2018-Sep-05 08:44:21): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:44:21): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:44:21): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:44:21): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-05 08:44:21): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:21): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-05 08:44:21): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:44:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:44:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-05 08:44:22): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-05 08:44:22): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:44:22): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:44:22): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:44:22): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:44:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:44:22): TrySyncProduct, Started: Trace(2018-Sep-05 08:44:22): TrySyncProduct, creating update location Trace(2018-Sep-05 08:44:22): Calling package_source_init Trace(2018-Sep-05 08:44:22): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:44:22): Logging on network access user Trace(2018-Sep-05 08:44:22): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:25): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:44:25): Custom certificate already present. Trace(2018-Sep-05 08:44:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:44:25): Remote connection over UNC. Trace(2018-Sep-05 08:44:25): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:44:25): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:44:25): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:44:25): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:44:25): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:44:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:44:25): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:44:25): File root.upd recovered. Trace(2018-Sep-05 08:44:25): File escdp.dat recovered. Trace(2018-Sep-05 08:44:25): File ProductID.dat recovered. Trace(2018-Sep-05 08:44:25): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:44:25): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:44:25): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:44:25): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-05 08:44:25): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:25): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-05 08:44:25): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:44:25): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:44:25): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-05 08:44:25): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-05 08:44:25): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:44:25): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:44:25): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:44:25): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:44:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:44:25): TrySyncProduct, Started: Trace(2018-Sep-05 08:44:25): TrySyncProduct, creating update location Trace(2018-Sep-05 08:44:25): Calling package_source_init Trace(2018-Sep-05 08:44:25): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:44:25): Logging on network access user Trace(2018-Sep-05 08:44:25): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:29): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:44:29): Custom certificate already present. Trace(2018-Sep-05 08:44:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:44:29): Remote connection over UNC. Trace(2018-Sep-05 08:44:29): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:44:29): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:44:29): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:44:29): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:44:29): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:44:29): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:44:29): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:44:29): File root.upd recovered. Trace(2018-Sep-05 08:44:29): File escdp.dat recovered. Trace(2018-Sep-05 08:44:29): File ProductID.dat recovered. Trace(2018-Sep-05 08:44:29): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:44:29): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:44:29): TrySyncProduct, Calling SyncProduct with {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:44:29): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection Trace(2018-Sep-05 08:44:29): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:29): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp Trace(2018-Sep-05 08:44:29): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:44:29): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:44:29): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache tp.map Trace(2018-Sep-05 08:44:29): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP tp, Trace(2018-Sep-05 08:44:29): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:44:29): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:44:29): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:44:29): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:44:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:44:29): TrySyncProduct, Started: Trace(2018-Sep-05 08:44:29): TrySyncProduct, creating update location Trace(2018-Sep-05 08:44:29): Calling package_source_init Trace(2018-Sep-05 08:44:29): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:44:29): Logging on network access user Trace(2018-Sep-05 08:44:29): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:32): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:44:32): Custom certificate already present. Trace(2018-Sep-05 08:44:32): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:44:32): Remote connection over UNC. Trace(2018-Sep-05 08:44:33): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:44:33): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:44:33): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:44:33): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:44:33): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:44:33): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:44:33): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:44:33): File root.upd recovered. Trace(2018-Sep-05 08:44:33): File escdp.dat recovered. Trace(2018-Sep-05 08:44:33): File ProductID.dat recovered. Trace(2018-Sep-05 08:44:33): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:44:33): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:44:33): TrySyncProduct, Calling SyncProduct with {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:44:33): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense Trace(2018-Sep-05 08:44:33): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:33): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed Trace(2018-Sep-05 08:44:33): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:44:33): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:44:33): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed.map Trace(2018-Sep-05 08:44:33): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sed, Trace(2018-Sep-05 08:44:33): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:44:33): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:44:33): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:44:33): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:44:33): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:44:33): TrySyncProduct, Started: Trace(2018-Sep-05 08:44:33): TrySyncProduct, creating update location Trace(2018-Sep-05 08:44:33): Calling package_source_init Trace(2018-Sep-05 08:44:33): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:44:33): Logging on network access user Trace(2018-Sep-05 08:44:33): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:36): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 1909 Trace(2018-Sep-05 08:44:36): Custom certificate already present. Trace(2018-Sep-05 08:44:36): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:44:36): Remote connection over UNC. Trace(2018-Sep-05 08:44:36): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:44:36): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:44:36): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:44:36): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:44:36): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:44:36): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:44:36): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:44:36): File root.upd recovered. Trace(2018-Sep-05 08:44:36): File escdp.dat recovered. Trace(2018-Sep-05 08:44:36): File ProductID.dat recovered. Trace(2018-Sep-05 08:44:36): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:44:36): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:44:36): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:44:36): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection Trace(2018-Sep-05 08:44:37): CIDUpdate(SyncProduct.Start): Sophos System Protection, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:44:37): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp Trace(2018-Sep-05 08:44:37): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:44:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:44:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map Trace(2018-Sep-05 08:44:37): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ssp, Trace(2018-Sep-05 08:44:37): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:44:37): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:44:37): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:44:37): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:44:37): ALUpdate(): Trace(2018-Sep-05 08:44:37): ALUpdate(DownloadEnded): Trace(2018-Sep-05 08:44:37): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2018-Sep-05 08:44:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:44:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:44:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:44:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:44:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:44:37): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product Trace(2018-Sep-05 08:44:37): RMSMessageHandler: ALUpdateEnd Trace(2018-Sep-05 08:44:37): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:44:37): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:44:37): IPCSender::ProcessSend: Send message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2018-Sep-05 08:44:37): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:44:37): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds Trace(2018-Sep-05 08:44:37): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\Config\TelemetryConfig.json loaded Trace(2018-Sep-05 08:44:37): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds Trace(2018-Sep-05 08:44:37): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2018-09-04 09:05:35, Offset 2653, Offset Time 2018-09-04 09:49:48 Trace(2018-Sep-05 08:44:37): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed. Trace(2018-Sep-05 08:44:38): IPCSender::ProcessSend exiting Trace(2018-Sep-05 08:44:38): ALUpdate finished Trace(2018-Sep-05 08:54:12): ========================= Trace(2018-Sep-05 08:54:12): ALUpdate is starting. Trace(2018-Sep-05 08:54:12): AutoUpdate version: 5.11 Trace(2018-Sep-05 08:54:12): Build : 211793 Trace(2018-Sep-05 08:54:12): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate" Trace(2018-Sep-05 08:54:12): ========================= Trace(2018-Sep-05 08:54:12): Process security set successfully Trace(2018-Sep-05 08:54:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added. Trace(2018-Sep-05 08:54:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos. Trace(2018-Sep-05 08:54:12): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package. Trace(2018-Sep-05 08:54:12): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2018-Sep-05 08:54:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2018-Sep-05 08:54:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2018-Sep-05 08:54:12): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2018-Sep-05 08:54:12): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2018-Sep-05 08:54:12): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2018-Sep-05 08:54:12): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2018-Sep-05 08:54:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2018-Sep-05 08:54:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2018-Sep-05 08:54:12): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2018-Sep-05 08:54:12): Computer is a not possible cluster Trace(2018-Sep-05 08:54:12): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2018-Sep-05 08:54:12): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2018-Sep-05 08:54:12): Considering subscribed products. Trace(2018-Sep-05 08:54:12): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:54:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2018-Sep-05 08:54:12): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2018-Sep-05 08:54:12): Considering product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:54:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is not already subscribed. Trace(2018-Sep-05 08:54:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} was added to the list. Trace(2018-Sep-05 08:54:12): Considering product {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:54:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is not already subscribed. Trace(2018-Sep-05 08:54:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} was added to the list. Trace(2018-Sep-05 08:54:12): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:54:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2018-Sep-05 08:54:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2018-Sep-05 08:54:12): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2018-Sep-05 08:54:12): Product {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} is removable. Trace(2018-Sep-05 08:54:12): Product {BD3D3F43-188F-4930-86C4-54343CC78289} is removable. Trace(2018-Sep-05 08:54:12): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2018-Sep-05 08:54:12): IPCSender::ProcessSend started Trace(2018-Sep-05 08:54:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:54:12): RMSMessageHandler: ALUpdateStart Trace(2018-Sep-05 08:54:12): IPCSender::Write: Writing message: Trace(2018-Sep-05 08:54:12): IPCSender::ProcessSend: Send message: Trace(2018-Sep-05 08:54:12): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2018-Sep-05 08:54:12): ALUpdate(AutoUpdate.Started): Trace(2018-Sep-05 08:54:12): UpdateCoordinator::UpdateNow: Entering Trace(2018-Sep-05 08:54:12): PopulateCache: Entering Trace(2018-Sep-05 08:54:12): UpdateCoordinator::UpdateNow: current platform is WIN_7 Trace(2018-Sep-05 08:54:12): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:54:12): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:54:12): ProductFactory::Create: SAU Product Trace(2018-Sep-05 08:54:12): ProductFactory::Create: SimpleProduct: {AFB2EB41-7301-4143-90D0-D19ADD7CA53D} Trace(2018-Sep-05 08:54:12): ProductFactory::Create: SimpleProduct: {BD3D3F43-188F-4930-86C4-54343CC78289} Trace(2018-Sep-05 08:54:12): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2018-Sep-05 08:54:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering Trace(2018-Sep-05 08:54:12): Processing CID update location: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:54:12): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0 Trace(2018-Sep-05 08:54:12): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2018-Sep-05 08:54:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:54:12): TrySyncProduct, Started: Trace(2018-Sep-05 08:54:12): TrySyncProduct, creating update location Trace(2018-Sep-05 08:54:12): Calling package_source_init Trace(2018-Sep-05 08:54:12): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:54:12): Logging on network access user Trace(2018-Sep-05 08:54:12): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:54:18): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-05 08:54:18): Custom certificate already present. Trace(2018-Sep-05 08:54:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:54:18): Remote connection over UNC. Trace(2018-Sep-05 08:54:18): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:54:18): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:54:18): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:54:18): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:54:18): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:54:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:54:18): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:54:18): File root.upd recovered. Trace(2018-Sep-05 08:54:18): File escdp.dat recovered. Trace(2018-Sep-05 08:54:18): File ProductID.dat recovered. Trace(2018-Sep-05 08:54:18): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:54:18): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:54:18): TrySyncProduct, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} Trace(2018-Sep-05 08:54:18): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT Trace(2018-Sep-05 08:54:18): CIDUpdate(SyncProduct.Start): RMSNT, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:54:18): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms Trace(2018-Sep-05 08:54:18): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:54:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:54:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache ms.map Trace(2018-Sep-05 08:54:18): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP ms, Trace(2018-Sep-05 08:54:18): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:54:18): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:54:18): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:54:18): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:54:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:54:18): TrySyncProduct, Started: Trace(2018-Sep-05 08:54:18): TrySyncProduct, creating update location Trace(2018-Sep-05 08:54:18): Calling package_source_init Trace(2018-Sep-05 08:54:18): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:54:18): Logging on network access user Trace(2018-Sep-05 08:54:18): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:54:22): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-05 08:54:22): Custom certificate already present. Trace(2018-Sep-05 08:54:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:54:22): Remote connection over UNC. Trace(2018-Sep-05 08:54:22): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:54:22): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:54:22): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:54:22): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:54:22): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:54:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:54:22): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:54:22): File root.upd recovered. Trace(2018-Sep-05 08:54:22): File escdp.dat recovered. Trace(2018-Sep-05 08:54:22): File ProductID.dat recovered. Trace(2018-Sep-05 08:54:22): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:54:22): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:54:22): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2018-Sep-05 08:54:22): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2018-Sep-05 08:54:22): CIDUpdate(SyncProduct.Start): SAVXP, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:54:22): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp Trace(2018-Sep-05 08:54:22): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:54:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:54:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map Trace(2018-Sep-05 08:54:22): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp, Trace(2018-Sep-05 08:54:22): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:54:22): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:54:22): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:54:22): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:54:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:54:22): TrySyncProduct, Started: Trace(2018-Sep-05 08:54:22): TrySyncProduct, creating update location Trace(2018-Sep-05 08:54:22): Calling package_source_init Trace(2018-Sep-05 08:54:22): TrySyncProduct, Calling BeginSync Trace(2018-Sep-05 08:54:22): Logging on network access user Trace(2018-Sep-05 08:54:22): Attempting to make a connection to remote machine \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:54:25): CIDUpdate(Info): \BR007S01\SophosUpdate, BR007S01\SophosUpdateMgr, 86 Trace(2018-Sep-05 08:54:25): Custom certificate already present. Trace(2018-Sep-05 08:54:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2018-Sep-05 08:54:25): Remote connection over UNC. Trace(2018-Sep-05 08:54:25): File master.upd not found (Remote). Return code 0x80040f04 Trace(2018-Sep-05 08:54:25): Unable to read file master.upd (Remote) Trace(2018-Sep-05 08:54:25): Unable to synchronise file root.upd. Trace(2018-Sep-05 08:54:25): Unable to synchronise file escdp.dat. Trace(2018-Sep-05 08:54:25): Unable to synchronise file expired_credential.dat. Trace(2018-Sep-05 08:54:25): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat Trace(2018-Sep-05 08:54:25): Unable to synchronise file ProductID.dat. Trace(2018-Sep-05 08:54:25): File root.upd recovered. Trace(2018-Sep-05 08:54:25): File escdp.dat recovered. Trace(2018-Sep-05 08:54:25): File ProductID.dat recovered. Trace(2018-Sep-05 08:54:25): Unable to recover file expired_credential.dat. Trace(2018-Sep-05 08:54:26): Error -2147217660 in ReadCustomerIDFile Trace(2018-Sep-05 08:54:26): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2018-Sep-05 08:54:26): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2018-Sep-05 08:54:26): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\ Trace(2018-Sep-05 08:54:26): CIDUpdateLocation::Sync - Updating from local CID: \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau Trace(2018-Sep-05 08:54:26): CIDSync(CidSyncMessage): Trace(2018-Sep-05 08:54:26): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809 Trace(2018-Sep-05 08:54:26): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map Trace(2018-Sep-05 08:54:26): CIDSync(CidSyncMessage): \BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\sau, Trace(2018-Sep-05 08:54:26): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\BR007S01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.) Trace(2018-Sep-05 08:54:26): CIDUpdate(CIDDownloadFailed): Trace(2018-Sep-05 08:54:26): TrySyncProduct, SyncProduct returned - 0 Trace(2018-Sep-05 08:54:26): TrySyncProduct, Ended - 0 Trace(2018-Sep-05 08:54:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2018-Sep-05 08:54:26): TrySyncProduct, Started: Trace(2018-Sep-05 08:54:26): TrySyncProduct

QC · Accepted Answer

Hello Kandarp Desai1 , 
 this is a local account on BR007S01. The lockout settings are in the Local Security Policy &rarr; Account Policies &rarr; Account Lockout Policy . 20 seconds isn't much - how many computers are updating from this CID, and is it always about 20 seconds? Then they must all fail to update sooner or later. Has the password ever been changed? 
 It's more likely thatit is justone machine that is causing these troubles. Depending on the Audit settings the Windows Security log on the server could help to determine which machine(s) use the invalid password. Requesting Comply with ... for any group with an Updating policy that uses this account might solve the issue. Another option is to disable lockout - computers with the correct credentials will update successfully, the problems machines should be among those reporting download errors. 
 In rare cases it's a machine with a corrupted installation which refuses to be managed and isn't Connected - but try the other things first. 
 Christian