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Removed SEC server from domain, now update manager shows update failed

Kandarp Desai1

One of our clients has removed the SEC server which has all components installed, from the domain. Now the Update manager shows Software delivery failed.

Error is as follow  Error Sophos Update Manager failed to update from product release 'Payload-SDDM' with version 76.3 as the installer returned an error: 1603

I read the earlier posts and QC has mentioned to change some registry entry as follows but i am no longer in a domain so i'm not sure this applies.

"It can happen if the server is in a domain. The solution is the following registry key:{HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}. It should containYourServer;YourDomain;SophosUpdateMgr;0;0 - but sometimes the domain is missing or YourServer contains one of the DCs. Correct the values and force an update (and watch this key)"

What should i do now, can someone help me with this

 



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  • +1 in reply to Kandarp Desai1

    Hello Kandarp Desai1,

    never tried a domain name or membership change so I can't say what issues might or will arise if you try to continue to use the management server. Naturally an orderly installation is better than one that has been tinkered with. As the article says it's all but infeasible to keep/ restore the database so it's be an install from scratch. Re-using the certificates it should be doable to "rope in" the endpoints without reprotecting them.

    Christian

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