How clean up threats which "failed to clean up"?

Hello everyone:

I am new for sophos endpoint. Last year I installed free version on my computer(Win 10 Pro). After free time overdue, our IT send us a new Link to install new version last month.

I don't uninstall old version, just install directly on my computer. After that, some threats appear on console in which "failed to clean up". I find to delete where those file locate at, but those file is not existed anymore. I scan again and again, but those message always there. How delete those event by myself or how clean up those threats?

Thank you in advance.

BR

Yuan