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Hitman Pro Crashing Acrobat

Andre Southgate

I have a client who when he opens SOME documents in Acrobat Reader (latest updated version), and then tries to Save AS, acrobat will crash and generate an event log saying acrord32.exe has crashed and faulting module is hmpalert.dll. 

 

Is this a known issue with a fix available or a workaround?



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    Support will want a couple of full process memory dumps of the problem.

    The easiest way, to get them is as follows:

    1. Download Procdump from: https://docs.microsoft.com/en-us/sysinternals/downloads/procdump

    2. Create the directory C:\dumps

    3. Save procdump.exe to C:\dumps

    4. In an admin command prompt run:
    C:\dumps\procdump -i -ma C:\dumps

    5. Reproduce the issue and procdump should write a dump (possibly 2, you can delete the second) to C:\dumps

    6. Reproduce the issue again so as to create a second dump (again delete the second if 2 are created in quick succession).

    This way it's possible to confirm that it always crashes for the same reason.

    Regards,
    Jak

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  • 0

    Support will want a couple of full process memory dumps of the problem.

    The easiest way, to get them is as follows:

    1. Download Procdump from: https://docs.microsoft.com/en-us/sysinternals/downloads/procdump

    2. Create the directory C:\dumps

    3. Save procdump.exe to C:\dumps

    4. In an admin command prompt run:
    C:\dumps\procdump -i -ma C:\dumps

    5. Reproduce the issue and procdump should write a dump (possibly 2, you can delete the second) to C:\dumps

    6. Reproduce the issue again so as to create a second dump (again delete the second if 2 are created in quick succession).

    This way it's possible to confirm that it always crashes for the same reason.

    Regards,
    Jak

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